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Sullivan Cadillac - Service Center

Ocala, FL

4.5
436 Reviews

436 Reviews of Sullivan Cadillac - Service Center

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November 04, 2024

I had a 12pm appt for an oil change and this place took 3 and a half hours to do it. That is obnoxious and ridiculous. I had a xxxx appt. More

by James Stombaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Nov 06, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us, James. We appreciate your feedback regarding the oil change appointment at Sullivan Cadillac. We understand your frustration with the extended wait time and acknowledge it does not meet our usual standards. Please feel free to reach out to us directly, as we would like the opportunity to discuss this further and improve your experience. Thank you again for your input. Sincerely, The Sullivan Cadillac Team

November 02, 2024

Professional, efficient and timely service. Oil and filter change, inspection and tire rotation went well. More

by Larry@larsenoutdoors.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Sullivan Cadillac responded

Thank you for your feedback! We're thrilled to hear that your service experience at Sullivan Cadillac was professional, efficient, and timely. It's great to know that the oil change, inspection, and tire rotation went smoothly. We appreciate your support and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

November 01, 2024

I love this service Department they always take care of me very professional Thank You Sullivan Cadillac. More

by Mikemcquade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that you love our service department and that our team has taken great care of you. At Sullivan Cadillac, we strive to provide the best experience possible for our customers. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

October 31, 2024

I have bought 4 or 5 cars from Ronnie and I enjoy talking with him wether I am in the market for a new vehicle or just interested in new models. He is a wealth of information and has always been a great con More

by MANNONFL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear about your positive experiences with Ronnie at Sullivan Cadillac. It's wonderful to know that he has been a valuable resource for you, whether you're shopping for a new car or just looking to learn about new models. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

October 25, 2024

Service was perfect and on time. Car wash was sloppy… did not dry car sent it out all wet!😩 More

by michaelmasters4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Sullivan Cadillac responded

Thank you for your feedback! We're thrilled to hear that the service was perfect and on time. We understand your concerns about the car wash; however, we use spot-free water instead of drying the vehicles to ensure a better result and make your vehicle look its best. If you would like to discuss this element of our service further, feel free to reach out. We hope to see you again at Sullivan Cadillac! Sincerely, The Sullivan Cadillac Team

October 23, 2024

I had a nail in my tire causing low pressure. The nail was easily visible. Two hours and $59.00 later we left the dealer. I've had tire repair like this before on other cars and the service took More

by george.a.ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recall
Oct 25, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand your concerns regarding the time and cost of your tire repair. At Sullivan Cadillac, we strive to provide quality service, and we appreciate your feedback, as it helps us improve. If you would like to discuss this matter further, please feel free to contact us directly. We value our customers and hope to have the opportunity to serve you better in the future. Sincerely, The Sullivan Cadillac Team

October 19, 2024

Best srvice department ever. They are knowledgeable and caring and I cannot thank them enough for all they do More

by millsapsnicole
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis and Phoenix
Oct 22, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We truly appreciate your feedback about our service department at Sullivan Cadillac. It’s wonderful to hear that you found our team knowledgeable and caring. We’re here to assist you anytime and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

October 17, 2024

Feedback from the Service lady was not good. I didn’t know when my car was gonna be done. I think her name was Stephanie. She just did not feedback well at all. They had to order and they didn’t More

by montgomerydarren2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Oct 24, 2024 -

Sullivan Cadillac responded

Our team has acknowledged this review.

October 17, 2024

First time I had my new car serviced here for the oil change and tire rotation. I feel the service department did a great job. Thanks guys More

by blgunkel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a great experience with our service department for your oil change and tire rotation. At Sullivan Cadillac, we strive to provide top-notch service, and we appreciate you choosing us for your vehicle's maintenance. We look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

October 16, 2024

The people employed at this dealership have been a constant and consistent joy to work with. Each issue I’ve encountered has been lighter because of each person’s care for my wellbeing. More

by BEABUZ7600
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 18, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We truly appreciate your kind words about the team at Sullivan Cadillac. It’s great to hear that our staff has made your experience enjoyable and has helped lighten any issues you've faced. We look forward to continuing to serve you and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

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