Sullivan Cadillac - Service Center

The sales manager almost lost me with some of his comments. example: Telling me he didn’t care if I bought the car or not because he will sell it eventually. We were not at the number I wanted to clo comments. example: Telling me he didn’t care if I bought the car or not because he will sell it eventually. We were not at the number I wanted to close the deal so maybe he got frustrated ? I did not get a great deal on a new 2024 XT5 but I am satisfied with the deal. I would have done better in Tampa but oh well. Ronnie Rodriquez was the only reason I came back to Sullivan in the first place. He was always texting me or leaving me voice messages about deals. I wish he was available Sunday evening to be our sale rep but they “ management” made it sound like he wasn’t around with the company. Telling me he had taking time away from work ……. I live in a 55 plus community and know a lot of people driving Cadillacs I am not sure how strong a recommendation I can give to Sullivan. Bottom line the wife loves the car and that’s is what’s important. More

They do a great job. I am not happy with the car. I need a new one. I am not happy with the car. I need a new one. More

Very responsive and great customer service. Always make sure the customer is happy and satisfied Always make sure the customer is happy and satisfied More

Took over 5 hours for simple oil change and tire rotation found problem with battery which I bought new at the dealership in April and spent at least 2 hours testing it then said it tested ok found problem with battery which I bought new at the dealership in April and spent at least 2 hours testing it then said it tested ok More

We always receive excellent service when we stop on. We had an oil vhange, tire rotation. We were in and out in no time. It is nice that you wash the vehicle as well. The staff os always friendly. We had an oil vhange, tire rotation. We were in and out in no time. It is nice that you wash the vehicle as well. The staff os always friendly. In Sales and Service. More

Casssandra was my service adviser this morning when I brought my vehicle in for service. She was very professional, polite and very helpful. It was truly a pleasure to be treated as a valued customer. I brought my vehicle in for service. She was very professional, polite and very helpful. It was truly a pleasure to be treated as a valued customer. I do appreciate that very much. I hope to have her help me with all my service needs. More

$10,000 over MSRP then ghosted after sale complete. Missing items. No follow up. Friendly but they are not interested after over-sale completed. Missing items. No follow up. Friendly but they are not interested after over-sale completed. More

Excellent service from Jamie as usual! Cadillac part expensive for owner wish they could be more reasonable. Cadillac part expensive for owner wish they could be more reasonable. More

Even though Jaime was extremely busy, she took time to fix my problem herself. I really appreciate that. fix my problem herself. I really appreciate that. More

I was well taken care of & as always Jaime Daigle does a great job, many thanks, Mary great job, many thanks, Mary More