Sullivan Cadillac - Service Center

My vehicle became disabled and was towed to Sullivan after hours. I could speak to the service team that morning and figure out what was going on, and they were communicative with me the entire way thro after hours. I could speak to the service team that morning and figure out what was going on, and they were communicative with me the entire way through, explaining the issue and the cost, and waited on my approval before doing anything. I had my vehicle back that afternoon and was on my way. They also knew I needed to be picked up, so they sent a service vehicle and driver to pick me up from my home and take me to the dealership, which was greatly appreciated. More

Brought our vehicle in without an appointment. Got in and out timely. The car wash was nice to have as well. Got in and out timely. The car wash was nice to have as well. More

Great and very quick service. I needed my battery replaced. I arrived at 5:35 and they completed the replacement by 6 pm. I needed my battery replaced. I arrived at 5:35 and they completed the replacement by 6 pm. More

The sales manager almost lost me with some of his comments. example: Telling me he didn’t care if I bought the car or not because he will sell it eventually. We were not at the number I wanted to clo comments. example: Telling me he didn’t care if I bought the car or not because he will sell it eventually. We were not at the number I wanted to close the deal so maybe he got frustrated ? I did not get a great deal on a new 2024 XT5 but I am satisfied with the deal. I would have done better in Tampa but oh well. Ronnie Rodriquez was the only reason I came back to Sullivan in the first place. He was always texting me or leaving me voice messages about deals. I wish he was available Sunday evening to be our sale rep but they “ management” made it sound like he wasn’t around with the company. Telling me he had taking time away from work ……. I live in a 55 plus community and know a lot of people driving Cadillacs I am not sure how strong a recommendation I can give to Sullivan. Bottom line the wife loves the car and that’s is what’s important. More

Very responsive and great customer service. Always make sure the customer is happy and satisfied Always make sure the customer is happy and satisfied More

We've done business with Sullivan Cadillac for several cars and had an awesome experience every time! Professiobal, courteous, knowlegeable...everything that counts 👍 cars and had an awesome experience every time! Professiobal, courteous, knowlegeable...everything that counts 👍 More

They do a great job. I am not happy with the car. I need a new one. I am not happy with the car. I need a new one. More

Took over 5 hours for simple oil change and tire rotation found problem with battery which I bought new at the dealership in April and spent at least 2 hours testing it then said it tested ok found problem with battery which I bought new at the dealership in April and spent at least 2 hours testing it then said it tested ok More

We always receive excellent service when we stop on. We had an oil vhange, tire rotation. We were in and out in no time. It is nice that you wash the vehicle as well. The staff os always friendly. We had an oil vhange, tire rotation. We were in and out in no time. It is nice that you wash the vehicle as well. The staff os always friendly. In Sales and Service. More

$10,000 over MSRP then ghosted after sale complete. Missing items. No follow up. Friendly but they are not interested after over-sale completed. Missing items. No follow up. Friendly but they are not interested after over-sale completed. More