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Sullivan Cadillac - Service Center

Ocala, FL

4.5
432 Reviews

432 Reviews of Sullivan Cadillac - Service Center

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August 30, 2023

Jaime was great per usual; very helpful and kept me informed every step of the way More

by RICKKARR2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JAIME DAIGLE
Aug 31, 2023 -

Sullivan Cadillac responded

Rick, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jaime does for Sullivan Cadillac and our customers. Hope to see you again soon! Sincerely, The Sullivan Cadillac Team

August 26, 2023

Always helpful when need someone to talk to Bob is always there to get me to the correct person . More

by Jjwilson1733
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Sullivan Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Sullivan Cadillac Team

August 26, 2023

GREAT tire install, ,,and it was put on,,tread in correct direction....thxs,,DDP,,,PS give Jamie a raise,, More

by DENNNIS1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Aug 29, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience, Dennis! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

August 26, 2023

Much better service than I received in a previous experience 10 years ago. Continue the good work. More

by HETZELLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2023 -

Sullivan Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

August 25, 2023

Service was quick. Waiting room was comfortable. Communication was great. I’d prefer to be asked if I want the car washed. I just had it washed prior to the service More

by thomas.g.butler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra - five stars
Aug 28, 2023 -

Sullivan Cadillac responded

Thomas, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Sullivan Cadillac Team

August 24, 2023

Jamie is always friendly and does everything she can to help you. Her attention to your needs and service makes you feel appreciated as a customer. More

by louisemodlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Aug 25, 2023 -

Sullivan Cadillac responded

Hi Louise and thank you for your kind words. We are very happy to hear that Jamie was so attentive during your visit to our dealership! Thank you again and we look forward to working with you again in the future! Sincerely, The Sullivan Cadillac Team

August 24, 2023

Jamie in service is great. She works hard to get your service done quickly as she can. If there is an issue she keeps in contact with you so you know what’s going on. More

by jim.boys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Sullivan Cadillac responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Sullivan Cadillac Team

August 24, 2023

Sorry, everything was fine, I just missed my Starbucks 😆 Cassandra was pleasant and saved me time and money More

by Paula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra and Jamie
Aug 25, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience, Paula! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

Aug 25, 2023 -

Paula responded

I’ll be back- thanks for your wonderful service dept!

August 24, 2023

Jaime Daigle is an excellent service advisor. She is polite, professional, and very knowledgeable at her job. More

by BOBMCCUEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime Daigle
Aug 25, 2023 -

Sullivan Cadillac responded

Bob, thank you for the awesome feedback! You're right, Jaime is an excellent service advisor and we appreciate all she does for us! We're very happy to hear that she was there to provide you with great service. Sincerely, The Sullivan Cadillac Team

August 23, 2023

Jamie is excellent. She knows her job. Facility is clean. Visit was a good experience More

by karen7259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Aug 25, 2023 -

Sullivan Cadillac responded

To say thank you is not enough, Karen! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Sullivan Cadillac again! Sincerely, The Sullivan Cadillac Team

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