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Sullivan Cadillac - Service Center

Ocala, FL

4.5
457 Reviews
Call Service Center (352) 732-4700

457 Reviews of Sullivan Cadillac - Service Center

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September 30, 2023

We purchased a GMC in 2017 used and I still wouldn’t trade it for anything. We always take it back for service and they always have treated us professionally.The service has been fast and reliable. More

by DCS377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie service rep
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Oct 03, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

Oct 03, 2023 -

DCS377 responded

You are welcome and keep up the good service

September 30, 2023

Their service people out front are great. Not so much in the actual garage. Told us it would take about an hour, took 2 1/2 hrs. More

by karenwaltz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Sullivan Cadillac responded

Thank you for sharing this review regarding your experience with us, Karen. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

September 30, 2023

We have been treated very well by all staff at the dealership, especially Jaimie in service. More

by JOHNYTIBO70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2023 -

Sullivan Cadillac responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The Sullivan Cadillac Team

September 29, 2023

Very nice people very helpful fast service pleasant experience come on really a minimum 15 More

by HUMANESOCIETYTHRIFTSTORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Report | Print
Oct 02, 2023 -

Sullivan Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sullivan Cadillac Team

September 29, 2023

Told the service agent my brakes we not smooth when I took my ATS in for an oil change. I was told they are FINE. Found out from another mechanic it needed rotors and brake pads badly. Disappointed! More

by eapantages
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
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Oct 02, 2023 -

Sullivan Cadillac responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

September 29, 2023

My experience at Sullivan Cadillac is the same every time. I'm treated with respect and taken care of quickly. More

by jtrott0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
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Oct 02, 2023 -

Sullivan Cadillac responded

Thank you for writing this amazing review for our team! At Sullivan Cadillac, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Sullivan Cadillac Team

September 28, 2023

Assistive, courteous, knowledgable. They take the time to met the customers expectations. Thanks a bunch More

by 89IVY41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 28, 2023 -

Sullivan Cadillac responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The Sullivan Cadillac Team

September 27, 2023

Sullivan Cadillac is always prompt, courteous and helpful. Additionally, they have many appointments available so they can always get me in on short notice. More

by Cdcfsu93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Report | Print
Sep 28, 2023 -

Sullivan Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Sullivan Cadillac Team

September 26, 2023

Everyone was very nice, and professional, I was completely informed of all progress of my vehicle, I would recommend this dealership for service More

by DEERDENS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew and Service
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Sep 27, 2023 -

Sullivan Cadillac responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, The Sullivan Cadillac Team

September 24, 2023

They tell you what the issues they find and fix it right the first time. The employees are friendly and seem like they care. And talk about price match on tires. I never thought I would buy tires from a de More

by KEN.BREITENBECKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Report | Print
Sep 26, 2023 -

Sullivan Cadillac responded

To say thank you is not enough, Ken! We are thrilled to read your kind words about our employees, facility and overall experience with us. Please stop by Sullivan Cadillac again! Sincerely, The Sullivan Cadillac Team

Sep 26, 2023 -

KEN.BREITENBECKER responded

As Arnold would say "I'll Be Back". Just thrilled with it all. I will recommend to anybody.

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