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Sullivan Cadillac - Service Center

Ocala, FL

4.5
457 Reviews
Call Service Center (352) 732-4700

457 Reviews of Sullivan Cadillac - Service Center

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October 12, 2023

Excellent service been using them for 15 years. I even take my Chevy Silverado and have it serviced at the Cadillac place. More

by jose71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2023 -

Sullivan Cadillac responded

Hi Jose, and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Sullivan Cadillac Team

October 12, 2023

New folks in Service Dept. Extremely nice and pleasant but very little communication or feedback. Was told "Car was healthy." More

by charles.carpenter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra Lawler
Report | Print
Oct 13, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback, Charles. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

October 12, 2023

Jeff the service manager was fantastic. Much better service than we could have expected. Got us in right away no questions asked. More

by todd.doiron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff. The service manager
Report | Print
Oct 13, 2023 -

Sullivan Cadillac responded

We truly appreciate you taking the time to write about your experience at our service department, Todd. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with Jeff and our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Sullivan Cadillac Team

October 11, 2023

My car was brought in by tow on Mon eve. My Sales person Bob Vitrano arranged for Cad Roadside assistance. Meet them when they bought the car in & Service fixed it the next morning I I had More

by FARRELLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Coleen in Service Dept
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Oct 12, 2023 -

Sullivan Cadillac responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Sullivan Cadillac Team

October 07, 2023

I worked with Cassandra and she was very helpful. I got a botched tune up from Pep Boys and Cadillac fixed all the issues. She runs and purrs like a new car. I can always count on you guys for good s More

by Tina Rubio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Report | Print
Oct 10, 2023 -

Sullivan Cadillac responded

Tina, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Sullivan Cadillac Team

October 06, 2023

We had an issue with a loose part behind the dash of the new Escalade but Cassandra handled it. It was good customer service. More

by JEFFERY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Report | Print
Oct 09, 2023 -

Sullivan Cadillac responded

Jeffery, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Sullivan Cadillac Team

October 04, 2023

Good service and the car was taken in and finished on schedule. It was a good experience More

by TRAINORPAULA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees
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Oct 06, 2023 -

Sullivan Cadillac responded

Paula, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sullivan Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sullivan Cadillac Team

October 04, 2023

we are never disappointed when we take our car in for service at Sullivan they are the best and we appreciate them More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the whole service team
Report | Print
Oct 06, 2023 -

Sullivan Cadillac responded

Ziggy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Sullivan Cadillac Team

October 03, 2023

Broken/In operative right rear tail/break light assembly R & R need part, waiting several days for replacement. Thought it was just a bulb....now we are into several hundreds of dollars...poor explanation a More

by TCFIRE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac in Service
Report | Print
Oct 05, 2023 -

Sullivan Cadillac responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Sullivan Cadillac Team

October 03, 2023

Great dealership. I have purchased several vehicles there and all of my service is done there. Wouldn’t dream and using anyone else for my caddy. More

by Pushthebuttonmarkedbooze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Daigle, Joseph Trott, John Rollin
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Oct 05, 2023 -

Sullivan Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Sullivan Cadillac Team

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