Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Sullivan Cadillac - Service Center

Ocala, FL

4.5
432 Reviews
Call Service Center (352) 732-4700

432 Reviews of Sullivan Cadillac - Service Center

Sort by
October 06, 2023

We had an issue with a loose part behind the dash of the new Escalade but Cassandra handled it. It was good customer service. More

by JEFFERY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Report | Print
Oct 09, 2023 -

Sullivan Cadillac responded

Jeffery, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Sullivan Cadillac Team

October 04, 2023

Good service and the car was taken in and finished on schedule. It was a good experience More

by TRAINORPAULA30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service employees
Report | Print
Oct 06, 2023 -

Sullivan Cadillac responded

Paula, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience at Sullivan Cadillac! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Sullivan Cadillac Team

October 04, 2023

we are never disappointed when we take our car in for service at Sullivan they are the best and we appreciate them More

by Ziggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
the whole service team
Report | Print
Oct 06, 2023 -

Sullivan Cadillac responded

Ziggy, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Sullivan Cadillac Team

October 03, 2023

Great dealership. I have purchased several vehicles there and all of my service is done there. Wouldn’t dream and using anyone else for my caddy. More

by Pushthebuttonmarkedbooze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime Daigle, Joseph Trott, John Rollin
Report | Print
Oct 05, 2023 -

Sullivan Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Sullivan Cadillac Team

October 03, 2023

Broken/In operative right rear tail/break light assembly R & R need part, waiting several days for replacement. Thought it was just a bulb....now we are into several hundreds of dollars...poor explanation a More

by TCFIRE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mac in Service
Report | Print
Oct 05, 2023 -

Sullivan Cadillac responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Sullivan Cadillac Team

September 30, 2023

We purchased a GMC in 2017 used and I still wouldn’t trade it for anything. We always take it back for service and they always have treated us professionally.The service has been fast and reliable. More

by DCS377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaimie service rep
Report | Print
Oct 03, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

Oct 03, 2023 -

DCS377 responded

You are welcome and keep up the good service

September 30, 2023

We have been treated very well by all staff at the dealership, especially Jaimie in service. More

by JOHNYTIBO70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Sullivan Cadillac responded

Your review brightened our day! Thank you for sharing your positive experience, and we'd love to have you back at our dealership. Sincerely, The Sullivan Cadillac Team

September 30, 2023

Their service people out front are great. Not so much in the actual garage. Told us it would take about an hour, took 2 1/2 hrs. More

by karenwaltz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 03, 2023 -

Sullivan Cadillac responded

Thank you for sharing this review regarding your experience with us, Karen. We’d like to discuss this with you further if you could please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

September 29, 2023

Very nice people very helpful fast service pleasant experience come on really a minimum 15 More

by HUMANESOCIETYTHRIFTSTORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janie Mosley
Report | Print
Oct 02, 2023 -

Sullivan Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sullivan Cadillac Team

September 29, 2023

Told the service agent my brakes we not smooth when I took my ATS in for an oil change. I was told they are FINE. Found out from another mechanic it needed rotors and brake pads badly. Disappointed! More

by eapantages
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jamie
Report | Print
Oct 02, 2023 -

Sullivan Cadillac responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

1
...
28
29
30
...
44