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Sullivan Cadillac - Service Center

Ocala, FL

4.5
438 Reviews

438 Reviews of Sullivan Cadillac - Service Center

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January 18, 2024

If you weren't the best I would not have purchased a second vehicle from you. More

by xubr8tng
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2024 -

Sullivan Cadillac responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, The Sullivan Cadillac Team

January 16, 2024

He treated me like I expect a Cadillac customer to be treated. He represents Sullivan Cadillac very well. More

by BALDEAGLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Majia
Jan 19, 2024 -

Sullivan Cadillac responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Sullivan Cadillac Team

January 14, 2024

Alway great service and friendly. My appointment was on scheduled. The truck took care in explaining the changes. More

by JERRYANDERSON1797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2024 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience, Jerry! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

January 13, 2024

very satisfied service writer Jamie was great and extremely helpful-also very happy with washing care with service More

by DR.JOSEPHROMANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley
Jan 16, 2024 -

Sullivan Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day, Joseph. Sincerely, The Sullivan Cadillac Team

January 13, 2024

Excellent and friendly service. I will be back again when it is time for another service. More

by rrhodes2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Sowell
Jan 16, 2024 -

Sullivan Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sullivan Cadillac Team

January 13, 2024

Jamie Diegel (I might have misspelled her last name) has helped me in the service depart for many years. She is superior. Unfortunately, Jamie was not there when I brought my car in this week. Another pers More

by vickie1127
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie (in the Service Department. She is outstanding)
Jan 16, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful feedback, Vickie. We always strive to meet the needs of our customers no matter the situation. We're thrilled to know Jamie, Matthew, and Dennis took such great care of you! Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

January 12, 2024

To long of wait for having an appointment, doesn’t feel like once you get is there anybody cares how long you wait More

by johnmurphy55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Rollin
Jan 16, 2024 -

Sullivan Cadillac responded

Thank you for your feedback, John. We appreciate you taking the time to write this review and would like to learn more about your experience. Please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

January 12, 2024

Fast, friendly and honest. If you had your own dealership, this is the way to operate a service facility and build customer loyalty. I look forward to seeing them again when More

by smithross.rs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Woods
Jan 15, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

January 12, 2024

Very deceptive, unethical and shady practices by the service manager Dennis Woods. His "word" means nothing and apparently he has a very short memory. More

by c.anstead7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Woods
Jan 16, 2024 -

Sullivan Cadillac responded

We appreciate you taking the time to share your experience with our dealership. We would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, The Sullivan Cadillac Team

January 11, 2024

Jaime is the best, she always takes care of us. The dealership is very privileged to have her More

by lthompson11
Recommend Dealer
Yes
Employees Worked With
Jaime, in-service. Five stars.
Jan 12, 2024 -

Sullivan Cadillac responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jaime does for Sullivan Cadillac and our customers. Hope to see you again soon! Sincerely, The Sullivan Cadillac Team

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