Sullivan Cadillac - Service Center

They were ready for me when I arrived. They were prompt and courteous. Good job!! They were prompt and courteous. Good job!! More

Brought my SUV in for scheduled oil change, had to wait at the counter for quite a while for one of the employees to acknowledge that I was there. Someone entered the service area from another area and sta at the counter for quite a while for one of the employees to acknowledge that I was there. Someone entered the service area from another area and started the sign in process. This person was courteous , but had to pass me on to one of the staff that had computer terminal access. Would have given five stars, but initial wait, then two-hour wait for vehicle seemed unwarranted. More

Courteous, knowledgeable employees who were time conscious and very polite. I recommend this dealer for sales and service. conscious and very polite. I recommend this dealer for sales and service. More

Consistently good service. Disappointed that service rep, Jaime, is gone. Person who took my call to schedule oil change was a bit patronizing, but the job got done. People Disappointed that service rep, Jaime, is gone. Person who took my call to schedule oil change was a bit patronizing, but the job got done. People become repeat customers because Sullivan Cadillac makes them feel special. I don’t want to leave feeling like I have been at Jiffy Lub. No matter how good the sales department is, service is what makes people come back More

Great service! Edwin is courteous, pleasant and very through. He takes care of my issues promptly and efficiently. Thank you Edwin for taking such good care of my Edwin is courteous, pleasant and very through. He takes care of my issues promptly and efficiently. Thank you Edwin for taking such good care of my car and me. More

Went in for air filter talked into $655. 00 service of filters Unplanned expense took way too long and left upset 00 service of filters Unplanned expense took way too long and left upset More

First class service. Provided transportation home and then delivered my car. Service Agent and staff were courteous and accommodating. Great experience. Provided transportation home and then delivered my car. Service Agent and staff were courteous and accommodating. Great experience. More

Mike and Daniel made the process extremely easy and pleasant. They, gave me invaluable direction and assistance. pleasant. They, gave me invaluable direction and assistance. More

Based on my experience as a GM service director in PA(32 years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service v years) and my previous experience at my former servicing dealer(Jim Hudson Cadillac, Augusta Georgia) I'll share some observations about my service visit at Sullivan. Service advisor went right into up-sell mode at the point of write-up. I declined because I buy new Caddy every 3 years or so. Took 1 hour for a LOF and rotate which is OK. Car was washed but not dried. No multi-point inspection results verbal or otherwise ??? maybe not done because I declined additional "scheduled maintenance". No active delivery process, just handed me the keys and pointed to the car. This dealer needs some "polish" to its service process for advisors. This was not a top-shelf Cadillac experience and for the price of $140+ sorry I'm dissapointed. I guess post-covid has allowed a slip in the level of service for very accellerated pricing of same More

All who I came in contact with were pleasant and very helpful. All my questions and concerns were answered to my satisfaction. helpful. All my questions and concerns were answered to my satisfaction. More