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Sullivan Cadillac - Service Center

Ocala, FL

4.5
437 Reviews
Call Service Center (352) 732-4700

437 Reviews of Sullivan Cadillac - Service Center

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May 28, 2024

I was extremely satisfied with my experience. Edwin was very professional. explained everything. Very helpful. More

by blinstrubcarol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin, Service Dept.
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May 30, 2024 -

Sullivan Cadillac responded

Thank you for the 5-star rating and positive feedback. We are thrilled to hear about your satisfaction with your experience at Sullivan Cadillac. Edwin will be pleased to know that you found him professional, helpful, and informative. We look forward to serving you again in the future. Sincerely, The Sullivan Cadillac Team

May 24, 2024

My wife took our vehilce up for servicing. So am answering on her behalf. At this point, I do relay what she tells me and she has been pleased with the workmanship every time she brings the More

by stephenatba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 28, 2024 -

Sullivan Cadillac responded

Thank you for sharing your feedback on the positive experiences with Sullivan Cadillac's servicing. We appreciate you and your wife's loyalty to us. Rest assured, we always aim to meet your maintenance requests promptly and effectively. Please feel free to reach out if there's anything else we can assist you with in the future. Thank you again for choosing Sullivan Cadillac. Sincerely, The Sullivan Cadillac Team

May 24, 2024

I have been taking my Cadillacs to Sullivan for the last five years ,I always receive Great service! More

by PIOPILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Mejia, Dennis Wood
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May 28, 2024 -

Sullivan Cadillac responded

Thank you for being a loyal customer, we appreciate your continued trust in Sullivan Cadillac for the past five years. We are delighted to hear that you have consistently received great service. We look forward to serving you and your Cadillacs for many more years to come! Sincerely, The Sullivan Cadillac Team

May 22, 2024

Vary professional, no pressure. Excellent sales reps. Made sure I was satisfied with my purchase. More

by lando1127
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2024 -

Sullivan Cadillac responded

Thank you, Lando, for the positive review! We're thrilled to hear that you had a great experience at Sullivan Cadillac. We always strive to provide a professional and pressure-free environment for our customers. Please feel free to visit us again for any future automotive needs or share your experience with others. Your satisfaction is our priority! Sincerely, The Sullivan Cadillac Team

May 18, 2024

Appointment on time. Great service and careful with car. Recommended experience. Plus my fifteen words! More

by rjcinva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience with Sullivan Cadillac! We're glad to hear that your appointment was timely, and you received great service. We appreciate your recommendation and look forward to assisting you in the future. Sincerely, The Sullivan Cadillac Team

May 18, 2024

Everything was fine, i think it would be nice for the Service Writer to automatically give and employee the discount without having to ask for it AND they should ask customer if they have any rewards poi More

by Donna Rodriquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Sullivan Cadillac responded

Thank you for sharing your feedback with us, Donna! We appreciate your suggestions regarding the Service Writer process. At Sullivan Cadillac, we always strive to enhance the customer experience, and your input is valuable to us. We will review your comments with our team for improvement opportunities. We look forward to serving you again in the future. Sincerely, The Sullivan Cadillac Team

May 16, 2024

Mathew, service Mgr was great. Was concerned about my problem . Said the mechanic found problem and they fixed it . More

by hpg326
Workmanship
Recommend Dealer
Yes
Employees Worked With
Mathew service
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May 17, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Mathew and our team were able to address your concerns promptly. We appreciate your trust in Sullivan Cadillac, and we look forward to serving you again in the future. Safe travels! Sincerely, The Sullivan Cadillac Team

May 15, 2024

Very pleased with service & w/ Stefanie's professionalism. Hopefully, Stefanie will stay there for a very long time! More

by TSCHUSTER20
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania Adaro
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May 17, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience with Sullivan Cadillac and highlighting Stefanie's professionalism. We value your feedback and look forward to serving you again in the future. Rest assured, we are committed to providing excellent service consistently. Sincerely, The Sullivan Cadillac Team

May 12, 2024

Mike the salesperson went above and beyond to get me the right truck for my business. Service @Sullivan is always top of its class More

by MSHAMIRA4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt in service always go beyond and above to make sure I’m satisfied @ all times
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May 14, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Mike provided you with exceptional service and helped you find the perfect truck for your business needs. At Sullivan Cadillac, customer satisfaction is our top priority, and we're delighted that you found our service to be top-notch. We look forward to serving you again in the future. Drive safely! Sincerely, The Sullivan Cadillac Team

May 10, 2024

Matthew was great . . I really appreciated all the help I was given . Will be back More

by justinhoward1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Report | Print
May 13, 2024 -

Sullivan Cadillac responded

We're thrilled to hear about your positive experience with us at Sullivan Cadillac. We look forward to welcoming you back whenever you're ready. Drive safely! Sincerely, The Sullivan Cadillac Team

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