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Sullivan Cadillac - Service Center

Ocala, FL

4.5
437 Reviews
Call Service Center (352) 732-4700

437 Reviews of Sullivan Cadillac - Service Center

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June 18, 2024

Great Service - even the car wash was great - scheduled online and had no issues Work was completed in a timely manner More

by rogert1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 20, 2024 -

Sullivan Cadillac responded

Thank you, Roger, for the fantastic 5-star review! We're thrilled to hear that you had a great experience with Sullivan Cadillac for your service and car wash. We appreciate your kind words and look forward to assisting you with any future needs. Safe travels! Sincerely, The Sullivan Cadillac Team

June 16, 2024

Matthew was great, car finished well ahead of schedule. Will be back next time car needs service More

by SIGSBEE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
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Jun 18, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience with us at Sullivan Cadillac. We appreciate your feedback and are thrilled to hear that your car was completed ahead of schedule. We look forward to welcoming you back for your next service appointment. Safe travels! Sincerely, The Sullivan Cadillac Team

June 13, 2024

1- dirty shop rag on passenger seat. 2 - grease smudge on passenger seat.3- d i c all messed up. 4- radio was all scrambled. More

by KENNETH.PARNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to us if you would like to discuss your experience in greater detail. Thank you. Sincerely, The Sullivan Cadillac Team

June 13, 2024

Sullivan dealership has been very helpful and professional. The service department or very pleasant and helpful. More

by CHARMAINEB1@hotmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
4.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience with Sullivan Cadillac, and for recognizing our helpful and professional service department. We truly appreciate your feedback and look forward to assisting you again in the future. Sincerely, The Sullivan Cadillac Team

June 09, 2024

Awful service experience. Overpriced for the services provided, Little explanations for what was needed and why. Random fees were added onto the bill. Took much longer than qu More

by asprascak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin Mejia
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Jun 11, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand your concerns and appreciate your feedback. Please reach out to us directly so we can address your concerns. We strive to maintain high standards and take your feedback seriously. Thank you for letting us know about your experience. Sincerely, The Sullivan Cadillac Team

June 07, 2024

They sent appt reminders. Were very efficient.in taking my appt.. waiting room has water and snax ..very busy dealership More

by SENJRLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estefania adaro
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Jun 10, 2024 -

Sullivan Cadillac responded

Thank you for taking the time to share your feedback. We appreciate your positive comments about our efficient appointment process and amenities in the waiting room. At Sullivan Cadillac, we strive to provide a top-notch experience for all of our valued customers. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us directly. We look forward to serving you again soon. Sincerely, The Sullivan Cadillac Team

June 06, 2024

Very helpful service advisor, solved our auto issue quickly and communicated with us and answered all of our questions. More

by JUSTINEAREILLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience with us at Sullivan Cadillac. We are delighted to hear that our service advisor provided helpful and efficient assistance with your auto issue. Communication and answering questions are top priorities for us, and we are pleased to know that we met your expectations. Please feel free to visit us again next time or share your experience with others. Your feedback is truly appreciated. Sincerely, The Sullivan Cadillac Team

June 02, 2024

Good service great work and reliable, bath rooms clean and show room, salesmen knowledgeable about cars on show room More

by ANGELVANZQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2024 -

Sullivan Cadillac responded

Thank you for the positive review and for highlighting our reliable service, clean facilities, and knowledgeable sales team at Sullivan Cadillac. We appreciate your feedback and hope to see you again soon. Sincerely, The Sullivan Cadillac Team

May 31, 2024

The customer service was outstanding. Dennis made sure we had a great experience and our shuttle driver Curtis was so incredibly nice to us!!! Can’t thank everyone enough for our wonderf More

by jharveynsa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Jun 03, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience with us! We're delighted to hear that Dennis and Curtis provided outstanding customer service during your visit to Sullivan Cadillac. We appreciate your kind words and look forward to welcoming you back. Safe travels! Sincerely, The Sullivan Cadillac Team

May 30, 2024

Outstanding service department - they consistently follow up with you, inform you of the progress of your service, and are always polite and patient. Dennis and Edwin are superb customer service representati More

by mark.s.long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin and Dennis in service
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May 31, 2024 -

Sullivan Cadillac responded

Thank you for the glowing review! We are thrilled to hear about your exceptional experience with our service department, especially with Dennis and Edwin. It's fantastic to know that your XT4 is now fixed, and you are enjoying the entertainment features. We aim to provide top-notch service from sales to service, and we are delighted that you see us as the complete package! We look forward to welcoming you back to Sullivan Cadillac in the future. Sincerely, The Sullivan Cadillac Team

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