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Sullivan Cadillac - Service Center

Ocala, FL

4.5
437 Reviews
Call Service Center (352) 732-4700

437 Reviews of Sullivan Cadillac - Service Center

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July 09, 2024

They seem to care about their customers. Good communication to customers. Edwin is great. My wife had told me that he was very helpful and a delight to work with when she takes the care in f More

by cjreynolds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin in service is great.
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Jul 10, 2024 -

Sullivan Cadillac responded

Thank you, CJ, for sharing your positive experience with Sullivan Cadillac and highlighting the excellent service provided by Edwin. We are thrilled to hear that he was very kind and helpful during you and your wife's service visit. We appreciate your feedback and look forward to welcoming you both back for another outstanding experience! Sincerely, The Sullivan Cadillac Team

July 09, 2024

I made the wrong appt online with Sullivan Buick! !! I have a Cadillac and should have been made with them. Arrived at Cadillac and they fit me in; even though I made it with Buick by mistake. Thank y More

by WOLFBELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Sowell
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Jul 10, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac for servicing your Cadillac, we appreciate your 5-star review! We're glad Matt was able to accommodate you, even with the mix-up in appointments. We look forward to assisting you with your Cadillac again in the future! Sincerely, The Sullivan Cadillac Team

July 05, 2024

the service department was prompt in receiving my vehicle. they checked with me several times to update me on the progress of the service. i was very happy with the results More

by zackery511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Jul 08, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac for your service needs. We are thrilled to hear that our service department provided you with prompt and informative updates throughout the service process. Your satisfaction is our priority, and we are delighted that you were pleased with the results. We look forward to welcoming you back for your future service needs. Sincerely, The Sullivan Cadillac Team

July 04, 2024

Service people were Courtious and knowledgeable. Service time was reasonable and acceptable. Very comfortable in the waiting area. I do think there could have been some discount coupons offered. More

by cettaroc
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Not available
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Jul 05, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac for your service needs. We appreciate your feedback and are glad to hear that you found our service team courteous and knowledgeable. We strive to provide a comfortable waiting area and efficient service times. We understand your suggestion for discount coupons and will take it into consideration for the future. We look forward to assisting you again in the future. Sincerely, The Sullivan Cadillac Team

July 02, 2024

My experience with this Dealership has been limited. Therefore I can not pass any judgement on anything but our puchase process. Ask me these questions about 3onths from now. Luigi More

by luigisciabarrasi
Recommend Dealer
Yes
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2024 -

Sullivan Cadillac responded

Thank you for sharing your feedback, Luigi. We appreciate your perspective on your recent purchase process with Sullivan Cadillac. If you have any further insights to share in the future, we would be delighted to hear from you. Feel free to reach out to us anytime. We look forward to hearing from you again. Sincerely, The Sullivan Cadillac Team

Jul 03, 2024 -

luigisciabarrasi responded

Well, there are car Dealerships and then there is Sullivan Cadilac. The Cadilac name (for me ) represents itself as the prestige or elite package. And today Sulivan Cadillac's employees did just that. Outstanding customer service. (PERIOD). Luigi

June 30, 2024

Sullivan Cadillac treated me more like family than a customer. Their service and atmosphere is worth coming back time and again. Service tech Matthew is the best, knowledgeable and friendly. More

by FITSCORRIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew (service advisor)
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Jul 02, 2024 -

Sullivan Cadillac responded

Thank you so much for choosing Sullivan Cadillac and for the glowing review! We are thrilled to hear that our team treated you like family and that you felt right at home with us. We appreciate your kind words about our service and atmosphere. Matthew will be delighted to hear your shoutout! We look forward to welcoming you back time and again for more positive experiences. Sincerely, The Sullivan Cadillac Team

June 27, 2024

Jerry was amazing and as nice as can be. Matt took care of everything in the service department like a pro!!!! More

by ANTHONY@EXPECTMOREMARKETING.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry, Matt
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Jun 28, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac and for sharing your positive experience with Jerry and Matt! We appreciate your kind words and are thrilled to hear that they provided excellent service. We look forward to welcoming you back during your next visit! Sincerely, The Sullivan Cadillac Team

June 21, 2024

Arrived at appointment time, car was taken back for service immediately and one hour later was ready to go. More

by JMCARDINAL0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sowell
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Jun 24, 2024 -

Sullivan Cadillac responded

Thank you for sharing your positive experience. We are delighted to hear that your service appointment at Sullivan Cadillac was prompt and efficient. We appreciate your feedback and look forward to assisting you again in the future. Drive safely! Sincerely, The Sullivan Cadillac Team

June 20, 2024

Matt in service is awesome! Patient, knowledgeable and polite. Fully explained my issue in detail. More

by RUTHANNOCALA
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Sowell
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Jun 21, 2024 -

Sullivan Cadillac responded

Thank you, Ruth, for the excellent review! We are thrilled to hear about your positive experience with Matt in our service department. We strive to provide top-notch service, and we are glad to hear that Matt exceeded your expectations. We look forward to assisting you again in the future. Sincerely, The Sullivan Cadillac Team

June 20, 2024

Very friendly service department employees! Best around. Nice waiting area too and keep you well informed. More

by THINKPINK552003
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Perez, Joseph Trott
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Jun 21, 2024 -

Sullivan Cadillac responded

Thank you for choosing Sullivan Cadillac and for sharing your positive experience with us. We are thrilled to hear that our service department employees provided you with friendly service, and that you found our waiting area comfortable. We take pride in keeping our customers well-informed. We look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

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