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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
654 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 654 reviews

September 04, 2024

Excellent . customer service. Phoenix was so helpful and kind, and the time of service was fantastic. More

by NAVARRETEC10118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phoenix Davison
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Sep 05, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent customer service from Phoenix at Sullivan Cadillac. We're dedicated to providing a positive experience, and it's great to know that we met your expectations. We look forward to serving you again soon! Sincerely, The Sullivan Cadillac Team

September 04, 2024

Excellent customer service! Sales staff is there to work for you and get the best deal possible. More

by JERRY.HELLER47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We greatly appreciate your feedback about our customer service and sales staff at Sullivan Cadillac. It’s always our goal to provide the best deals for our clients. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

September 01, 2024

Great customer service Timely fashion in checking in Came back and gave and update on my car More

by PEACEHOLYSPECIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We greatly appreciate your feedback about the great customer service you received and our timely updates on your vehicle. At Sullivan Cadillac, we strive to provide excellent service, and it’s rewarding to know that we met your expectations. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

September 01, 2024

This car is number five at Sullivan Cadillac. I have always been pleased with any purchase that I have made there. Great guys. More

by FUMICELLO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words! We’re thrilled to hear that you’re pleased with your fifth vehicle purchase from Sullivan Cadillac. Our team always strives to provide exceptional service, and it's wonderful to know we’ve met your expectations. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

August 30, 2024

This was a major job on my SRX and it was handled very well. I was given time to get a second opinion which verified what the service department said. When it was time for service, I was able to secure More

by CB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Estafania in service
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Sep 03, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience with your car at Sullivan Cadillac. It's great to know that Estafania provided excellent service and kept you informed throughout the process. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

August 28, 2024

Edwin was my service advisor He did excellent job and takes good care of me More

by PATELFEVIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin service advisor
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Aug 29, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We’re thrilled to hear that you had an excellent experience with our service advisor, Edwin. At Sullivan Cadillac, we always strive to take great care of our customers. We look forward to seeing you again for your next visit! Sincerely, The Sullivan Cadillac Team

August 28, 2024

People were great! We had a couple issues arise, but their service recovery was beyond expectations! This was the 7th car I purchased at Village and they will be the fi More

by lag13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jen, Alan and Rodney.
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Aug 29, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We appreciate your loyalty to Sullivan Cadillac and are delighted to hear that our service recovery exceeded your expectations. It's always our goal to provide a pressure-free experience and we look forward to assisting you with your next vehicle purchase. Thank you for choosing us! Sincerely, The Sullivan Cadillac Team

August 27, 2024

I think 2-1/2 hours is way too long for a oil change and tire rotation More

by karen7259
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with anyone
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Aug 28, 2024 -

Sullivan Cadillac responded

Thank you for sharing your feedback with us. We understand that your wait time for an oil change and tire rotation at Sullivan Cadillac felt excessive. Your experience is important to us, and we appreciate your insights. If you’d like to discuss this further, please feel free to reach out. We hope to improve your experience on your next visit. Sincerely, The Sullivan Cadillac Team

August 22, 2024

Done right from the start as service adviser, Edwin Mejia treated me well and was easy to work with. good waiting area with coffee and treats, as always I explored the show room and enjoyed looking at the More

by SOS97ABC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that Edwin provided you with great service and that you enjoyed your time in our waiting area exploring our showroom. At Sullivan Cadillac, we aim to create a positive experience for all our customers. We look forward to assisting you again when it’s time to trade in your vehicle. Enjoy your new car! Sincerely, The Sullivan Cadillac Team

August 22, 2024

Everyone was nice . Bob was great .The process was easy . My husband was pleased with everything More

by gatorhalf
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're delighted to hear that you and your husband had a great experience with us at Sullivan Cadillac. Bob and the team work hard to ensure the process is smooth and enjoyable. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

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