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Sullivan Cadillac

Ocala, FL

4.6
654 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 654 reviews

August 04, 2023

The entire process of having work done on my car was very organized and efficient. The advisor Matthew Sowell was friendly and professional, he kept me informed throughout the process. More

by PAULASOWELL33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sowell
Aug 07, 2023 -

Sullivan Cadillac responded

Paula, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Matthew does for Sullivan Cadillac and our customers. Hope to see you again soon! Sincerely, The Sullivan Cadillac Team

August 04, 2023

They have been amazing to work with, the service team have taken care of every need with our XT6 that we’ve had thanks again and keep up the amazing work and service More

by ESHANEHOUGH
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2023 -

Sullivan Cadillac responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, The Sullivan Cadillac Team

August 04, 2023

Part was supposed to be ordered a year ago for warranty never got called back. Car was sold to me with bad tires. Nothing to be done. Service has never done anything wrong with my regular maintenance thoug More

by sarasfinley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amie Harrison
Aug 07, 2023 -

Sullivan Cadillac responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

Aug 10, 2023 -

sarasfinley responded

I need a contact. Ive emailed rich and left him a voicemail. The used car sales manager said because they had to replace my battery the day after i bought there was no help for me with the tires because they lost $140. My car wasnt inspected as it should have been before my purchase.

August 03, 2023

Excellent people to work with. Have purchased 5 Cadillacs from Sullivan Rich Gruber, Joseph Trott and Ronnie Rodriguez are great! More

by RELIABLERAY1959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
Aug 04, 2023 -

Sullivan Cadillac responded

It was a pleasure to read about your fifth car-buying experience at Sullivan Cadillac. Congratulations on your new ride! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know our team provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Sincerely, The Sullivan Cadillac Team

August 03, 2023

Easy trade in of my XT5 and purchase / finance of a new XT6. Everything went smoothly and the home delivery was a nice plus! Thanks Jared More

by drogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to write about your experience with us! At Sullivan Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy our team was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Sullivan Cadillac Team

August 03, 2023

James did a great job taking us through the buying process.. Everyone was friendly and we are looking forward to our experiences with this dealership. More

by RANCEMINISTRY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Woods, Janie Mosley
Aug 04, 2023 -

Sullivan Cadillac responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay them to the team. Take care and have a great day. Sincerely, The Sullivan Cadillac Team

August 02, 2023

The dimming of the dash lights (all of them) to the point of not seeing any information during the day is an intermittent problem. As the mechanic could not duplicate the problem, he stated that there was no More

by AL.FLYRC
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Sowell
Aug 04, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, The Sullivan Cadillac Team

August 02, 2023

They always treat me like a preferred customer, even for the smallest needs, like a new battery for my key. More

by gailpatel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie and Matthew
Aug 04, 2023 -

Sullivan Cadillac responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

August 01, 2023

The sales process was handled very professionally courteously. All questions were answered and without any pressure. Ronnie did a great job handling everything during the process. More

by rrowe48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Sullivan Cadillac responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Sullivan Cadillac Team

August 01, 2023

Our experience with our car purchase was good and ended our search for just the right car for us. Jose was very personable and professional and answered all our questions plus more information for us to a More

by EGRDAR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Cruz
Aug 03, 2023 -

Sullivan Cadillac responded

We are glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, The Sullivan Cadillac Team

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