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Sullivan Cadillac

Ocala, FL

4.6
654 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 654 reviews

August 11, 2023

Great service . I deal with Jamie she does a great job taken care of the problems. More

by DEET655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Sullivan Cadillac responded

Thank you so much for the fantastic review! We're glad to here you had a pleasant service experience with James. Please let us know if you have any questions about your vehicle and we look forward to working with you again soon. Take care! Sincerely, The Sullivan Cadillac Team

August 10, 2023

My vehicle became disabled and was towed to Sullivan after hours. I could speak to the service team that morning and figure out what was going on, and they were communicative with me the entire way thro More

by Brad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cassandra
Aug 11, 2023 -

Sullivan Cadillac responded

Your kind words and fantastic review are greatly appreciated, Brad! We are elated to hear that our team was able to provide you with the pressure-free and knowledgeable service we strive to deliver to each of our guests. Thank you for spreading the word about your excellent experience; we look forward to working with you, your family, and your friends in the future. Sincerely, The Sullivan Cadillac Team

August 10, 2023

Luke was GREAT. The professionalism and customer service was exceptional. I love my cadillac. Thank you More

by Gertie Washington
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke Reynolds
Aug 11, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone, Gertie. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

Aug 11, 2023 -

Sullivan Cadillac responded

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August 10, 2023

Brought our vehicle in without an appointment. Got in and out timely. The car wash was nice to have as well. More

by 4DDANIELSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department only
Aug 11, 2023 -

Sullivan Cadillac responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sullivan Cadillac Team

August 09, 2023

The sales manager almost lost me with some of his comments. example: Telling me he didn’t care if I bought the car or not because he will sell it eventually. We were not at the number I wanted to clo More

by tonyminutola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Sullivan Cadillac responded

Tony, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Sullivan Cadillac Team

August 09, 2023

Very responsive and great customer service. Always make sure the customer is happy and satisfied More

by ROMANNARELYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Perez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Sullivan Cadillac responded

Thank you for your wonderful feedback, Roman. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

August 09, 2023

I asked for my credit to be sent to just one lender and it was sent to 3 plus your dealership pull so my credit was hit 4 times. I sat with the sales manager prior to signing the credit ap and discussed t More

by GREGROBERTS1219
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
Aug 11, 2023 -

Sullivan Cadillac responded

Greg, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

August 09, 2023

They do a great job. I am not happy with the car. I need a new one. More

by FIEBKEROBERT65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Ginther, Jose Cruz, Luke Reynolds, John Rollin
Aug 11, 2023 -

Sullivan Cadillac responded

Thank you for sharing this review regarding your experience with us. We’d like to discuss this with you further so we can help you with your car needs, if you could please contact us at your earliest convenience. Sincerely, The Sullivan Cadillac Team

August 09, 2023

We've done business with Sullivan Cadillac for several cars and had an awesome experience every time! Professiobal, courteous, knowlegeable...everything that counts 👍 More

by BEVERLY.PHILLIPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janie Mosley
Aug 11, 2023 -

Sullivan Cadillac responded

Thank you so much for taking the time to share your feedback with us, Beverly! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Sullivan Cadillac Team

August 09, 2023

Great and very quick service. I needed my battery replaced. I arrived at 5:35 and they completed the replacement by 6 pm. More

by OLBRICHM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 11, 2023 -

Sullivan Cadillac responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Sullivan Cadillac Team

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