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Sullivan Cadillac

Ocala, FL

4.6
674 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 674 reviews

November 17, 2024

Very attentive to detail and well organized. Take U step to step through the process and make it easy. More

by rdavismai
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you found our team at Sullivan Cadillac attentive to detail and organized. Our goal is to make the process as seamless as possible for our customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Sullivan Cadillac Team

November 17, 2024

Reece made the experience enjoyable and the process very easy. The team did a great job working a deal that worked for me More

by stevenlnelson90
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reece Vaughan-Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2024 -

Sullivan Cadillac responded

Thank you, Steven, for your fantastic review! We're thrilled to hear that you had an enjoyable experience at Sullivan Cadillac and that our team was able to assist you in finding a deal that worked for you. We look forward to welcoming you back for any future needs. Safe travels in your new ride! Sincerely, The Sullivan Cadillac Team

November 15, 2024

I guess Sullivan Cadillac's service people think their customers are stupid. After a near 2 hour wait I was informed my 2024 XT6 Cadillac's service to the a/c unit was NOT under warranty as the a/c co More

by george.a.ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service write up
Nov 18, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand your concerns regarding the service you received for your vehicle at Sullivan Cadillac. It's important for us to ensure that our customers feel valued and informed throughout the repair process. We appreciate your feedback about the communication regarding the warranty status and the detailed explanation you received. It’s great to hear that we were ultimately able to resolve the issue to your satisfaction. However, we understand your frustration in regards to this matter. If you have any further questions or need assistance in the future, please feel free to reach out. We value your feedback as it helps us improve our services. Thank you again for your insights. Sincerely, The Sullivan Cadillac Team

November 11, 2024

Salesmen Jim and Bob were great people to work with and were extremely supportive and knowledgeable More

by ltbillhudson
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Luke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you found Jim and Bob supportive and knowledgeable at Sullivan Cadillac. We strive to provide the best experience possible, and it's fantastic to know they made a positive impact on your visit. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

November 09, 2024

Professional and friendly but a little pricey. When I purchased 4 tires a few years ago I paid extra for each tire to include rotation and balancing for the life of the tire. Suddenly the agreeme More

by OMORENO0
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edwin Moreno is friendly and professional.
Nov 11, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We appreciate your feedback regarding the pricing and changes to your tire service agreement. At Sullivan Cadillac, we strive to maintain transparency and deliver good value to our customers. We encourage you to reach out to us directly to discuss your concerns, as we would like to better understand the situation and assist you. Thank you for choosing Sullivan Cadillac, and we hope to resolve this for you soon. Sincerely, The Sullivan Cadillac Team

November 07, 2024

Service advisor tried to tell me the collision sensor malfunction was due to. New tire installation Idiot light has been coming on for 2 weeks prior to new tires Spent 1 1/2 hours and problem is not f More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Edwin
Nov 08, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand your frustration regarding the collision sensor issue and the time spent without a resolution. Your feedback is important, and we encourage you to reach out to us directly so we can address your concerns further. At Sullivan Cadillac, we strive for high standards in service and want to ensure your vehicle is operating properly. Thank you again for your feedback. Sincerely, The Sullivan Cadillac Team

November 04, 2024

I had a 12pm appt for an oil change and this place took 3 and a half hours to do it. That is obnoxious and ridiculous. I had a xxxx appt. More

by James Stombaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Nov 06, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us, James. We appreciate your feedback regarding the oil change appointment at Sullivan Cadillac. We understand your frustration with the extended wait time and acknowledge it does not meet our usual standards. Please feel free to reach out to us directly, as we would like the opportunity to discuss this further and improve your experience. Thank you again for your input. Sincerely, The Sullivan Cadillac Team

November 03, 2024

Nice from start to finish. They found the car that I Wanted. Color and the items that I really wanted. In my budget I was looking for a left over and they got Me into 2025. More

by larry@bmbfasteners.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Old Bob And young Bob, Steven Persavich
Nov 05, 2024 -

Sullivan Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you found the perfect 2025 car with the color and features you wanted, all within your budget. At Sullivan Cadillac, we strive to provide the best experience possible, and it's great to know we met your expectations. We appreciate your kind words and look forward to assisting you again in the future! Enjoy your new car! Sincerely, The Sullivan Cadillac Team

November 02, 2024

Professional, efficient and timely service. Oil and filter change, inspection and tire rotation went well. More

by Larry@larsenoutdoors.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2024 -

Sullivan Cadillac responded

Thank you for your feedback! We're thrilled to hear that your service experience at Sullivan Cadillac was professional, efficient, and timely. It's great to know that the oil change, inspection, and tire rotation went smoothly. We appreciate your support and look forward to serving you again in the future! Sincerely, The Sullivan Cadillac Team

November 01, 2024

I love this service Department they always take care of me very professional Thank You Sullivan Cadillac. More

by Mikemcquade13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that you love our service department and that our team has taken great care of you. At Sullivan Cadillac, we strive to provide the best experience possible for our customers. We appreciate your support and look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

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