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Sullivan Cadillac

Ocala, FL

4.6
654 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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4040 SW College Rd

Ocala, FL

34474

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Showing 654 reviews

November 15, 2023

Great service. The staff was professional and my car was serviced appropriately. Appreciated that the car was clean when I picked it up. More

by MTGLEASONSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Nov 16, 2023 -

Sullivan Cadillac responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Sullivan Cadillac Team

November 14, 2023

Everyone was very friendly and made my purchase easy. The only one thing I could say that could have been better is to have a finance guy in the office when the doors open in the morning. I was there at More

by mstl1366
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Sullivan Cadillac responded

Thank you for the great feedback! We appreciate hearing all your comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Sullivan Cadillac Team

November 14, 2023

My salesman Bob was outstanding! !! He ensured I was taken care of and made the process very smooth. Richard the general manager was great. He worked with me to make me feel I got More

by Brian
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Sullivan Cadillac responded

Thank you for taking the time to write about your experience with us, Brian! At Sullivan Cadillac, we work very hard to provide each of our customers with a personalized and hassle-free experience. We are happy Bob and Richard were able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, The Sullivan Cadillac Team

November 12, 2023

Quick and very nice. They make me feel like they know what they are doing to correct my problems. More

by callitaday126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garage
Nov 14, 2023 -

Sullivan Cadillac responded

Thank you for your wonderful feedback, Callita. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Sullivan Cadillac Team

November 11, 2023

Sullivan went out of their way for me when I bought my used Kia from them, It did not have cruise control and they had it installed. Also, Jim and Rich were very helpful and friendly. They made me very More

by ADAVIS3901
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Sullivan Cadillac responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Sullivan Cadillac Team

November 11, 2023

Welcome atmosphere. Courteous. Professional. Knowledgeable. Efficient. I always find a visit relaxing, enjoyable pleasant experience. More

by NEINAS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Sullivan Cadillac responded

Thank you for sharing your positive experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Sullivan Cadillac Team

November 11, 2023

Great service and did exactly what I asked for them to do. Comfortable waiting room while you wait for your car to be serviced. More

by ABRYANS
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Sullivan Cadillac responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Sullivan Cadillac Team

November 11, 2023

Jaimie in the service department is the best ,she gets to know the clients to provide excellent customer service . More

by ELADIODIEGUEZ64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Nov 13, 2023 -

Sullivan Cadillac responded

Thank you for the awesome feedback! You're right, Jaimie is an excellent service team member and we appreciate all she does for us! We're very happy to hear that she has been there to familiarize herself with your needs and provide you with great service. Sincerely, The Sullivan Cadillac Team

November 10, 2023

Sullivan Cadillac is my go to place for my vehicle purchases and service. Jamie Daigle always gets it handled when I need something serviced with my vehicle. More

by jtrott0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Frampton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott
Nov 13, 2023 -

Sullivan Cadillac responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, The Sullivan Cadillac Team

November 08, 2023

I took my XT5 to the service department because the AC stopped working all of a sudden. Jaimie was helping two other customers before me and without even having a chance to describe the reason for my visi More

by Ninasellsrealestate728
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Nov 08, 2023 -

Sullivan Cadillac responded

Nina, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Sullivan Cadillac Team

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