Sullivan Cadillac

As usual, I got wonderful service at Sullivan. I did not have an appointment, but my check engine light came on, and Jamie got me in and got it fixed that same day. I so appreciate her and her exc I did not have an appointment, but my check engine light came on, and Jamie got me in and got it fixed that same day. I so appreciate her and her excellent customer service. She is definitely a valuable asset to Sullivan Cadillac. More

Dillan and Jamie are wonderful we drive from Alachua, because we know they are spot on because we know they are spot on More

Ripped me off for a thermostat. Ridiculous however, they had me by the short hairs as engine switched to safety mode in route to south fl for cruise. Sunday afternoon late and on t Ridiculous however, they had me by the short hairs as engine switched to safety mode in route to south fl for cruise. Sunday afternoon late and on the road with family from out of town, I had no choice as was expected to be a pre-paid hotel rooms and with trip that next morning, more or less said, now I know how it feels to be a female taken by heartless mechanic. $600+ in labor to change a thermostat! I want half my money back at least. More

Although my service visit started out well with Jaime , I soon saw some minor issues.The whole appt time took about 45 mins. I saw the technician pull my car around to the pick up area when it was done 15 soon saw some minor issues.The whole appt time took about 45 mins. I saw the technician pull my car around to the pick up area when it was done 15 minutes before anyone even bothered to tell me it was done. And that was done in passing on the to something else. Then when I got home , I found that they lowered my tire pressure too low in my back tires. I have 19s with 35 psi on the front, and 20s with 40 psi on the back. The back tires were at 35, and now I’m going to have to go back out and have them redone. This visit was a second chance to fix what they screwed up last time. Even though their price was good for an oil change, not sure I’m going back. More

Jaime was professional and easy to work with. She got my vehicle in and out quickly for a warranty battery work. She got my vehicle in and out quickly for a warranty battery work. More

Jake Jordon was professional, and polite. He was responsive to all my questions. Overall a pleasure to do business with. He was responsive to all my questions. Overall a pleasure to do business with. More

The service writer was very polite,very helpful,and expedited what was needed to be done to our car. expedited what was needed to be done to our car. More

After having multiple error messages shown, OnStar directed me to bring my car in for service.Upon arriving at Sullivan Cadillac the Service director Mr. Dennis Woods was instrumental in helping me wi directed me to bring my car in for service.Upon arriving at Sullivan Cadillac the Service director Mr. Dennis Woods was instrumental in helping me with resolving the issues at hand. All the service department personnel were helpful and courteous. The entire experience was what would be expected from a luxury car dealer. More

The sales process has been flawless with the last three cars we purchased. Service after the sale is fabulous. Everyone has been very courteous !!!! cars we purchased. Service after the sale is fabulous. Everyone has been very courteous !!!! More

Jamie, the service representative is very professional and has been handling service since I my first purchase at Sullivan . and has been handling service since I my first purchase at Sullivan . More