Sullivan Cadillac

I brought my 2013 Cadillac SRX Premium in and the part that I needed which was an Electronic Brake Control Module had been discontinued and they told me Cadillac can't replace it with a used part. This c that I needed which was an Electronic Brake Control Module had been discontinued and they told me Cadillac can't replace it with a used part. This could be come dangerous for me, but as far as they were concerned it wasn't there problem. If Cadillac discontinues parts they should tell you where you can go to get it replaced and where to get the used part programed. If Cadillac wants you to buy their cars they should provide you with better service. When I called Cadillac customer service they gave us a list of places to call throughout the United States but no one had a new part or it was promised to someone else. I've always been pleased in the past. I think they should help you out when parts have been discontinued. More

I brought my 2006 xxx in for an oil change and general checkup. The dipstick was misplaced on the inner fender under the engine cover trim. Also, the "check engine" light stayed on after starting the eng checkup. The dipstick was misplaced on the inner fender under the engine cover trim. Also, the "check engine" light stayed on after starting the engine. It was off when I dropped off the xxx. Two of the engine cover fasteners were missing. I brought the car in Tuesday for the "check engine" service (OK Now). Parts ordered the fasteners. Chuck More

I have been buying cars for about 35 years from Sullivan both Cadillac and GMC vehicles. They know me by name and I am comfortable dealing with them. Ron both Cadillac and GMC vehicles. They know me by name and I am comfortable dealing with them. Ron More

schedule of service very easy and when I arrivedm service performed in a very timely manner. Great service departmenty performed in a very timely manner. Great service departmenty More

The whole experience was good. The gentleman that assisted us was very pleasant and helpful. They made us as comfortable as possible while we waited for our loan approval. I am ver The gentleman that assisted us was very pleasant and helpful. They made us as comfortable as possible while we waited for our loan approval. I am very satisfied with our experience. More

Mike Dallett was my salesman not Ms. Perez who was rude and dismissive to Mr. Dallett in front of me the customer. The paperwork has some false information on it, incorrect dates and mil Perez who was rude and dismissive to Mr. Dallett in front of me the customer. The paperwork has some false information on it, incorrect dates and mileage listed on the sale and vehicle. I pointed it out to the person who presented it to me but it didn’t get corrected. I normally don’t leave reviews but in this case I have chosen to make the exception. In conclusion it’s obvious that all customers don’t get this kind of sales experience. Very disappointing. More

Estefanía Adaro helped me and explained to me everything with details. Best advisor ever highly recommend her service , very polite and knowledgeable 5 stars with details. Best advisor ever highly recommend her service , very polite and knowledgeable 5 stars More

Charged $134 for a "fuel injection flush" of which I was completely unaware until I got home and scanned my bill;went for oil change,tire rotation & air filter change-came out with a $456 bill including a d completely unaware until I got home and scanned my bill;went for oil change,tire rotation & air filter change-came out with a $456 bill including a discount from dealer postcard! Adios,STJones More

Loving my car thanks to Jessica she is an awesome sales representative I will recommend her to everyone, Manager and finance manager is awesome thank you. representative I will recommend her to everyone, Manager and finance manager is awesome thank you. More

Very helpful with explaining the extended warranty and also taking time to put the new floor mats inside for me. also taking time to put the new floor mats inside for me. More