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Sullivan Cadillac

Ocala, FL

Overview
Employees
Reviews
Vehicles
4.6
710 Reviews
The team at Sullivan Cadillac would like to welcome you to our dealership in Ocala, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Cadillac vehicles, or get a great deal on a reliable pre-owned model. No matter which vehicle you decide on, our professional finance team will help you get settled with a competitive financing or lease plan. When you’re looking for quality auto maintenance and repairs near Ocala, you can always count on the professional technicians in our Cadillac service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Ocala count on the high-quality vehicles and services found at Sullivan Cadillac, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
Contact Dealership

4040 SW College Rd

Ocala, FL

34474

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Showing 710 reviews

September 13, 2024

2 tires inflated to 37psi and should have been 30psi you could not access my points and I do not know how to run your aps or what to do could not skip name so picked the first name More

by RJM1CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand that you had concerns regarding the tire pressure and accessing your points. At Sullivan Cadillac, we appreciate your feedback as it helps us improve our services. If you need assistance with our app or have any further questions, please don’t hesitate to reach out to us directly. We're here to help you. Sincerely, The Sullivan Cadillac Team

September 11, 2024

Family oriented with exceptional customer service! ! Reece was super Awesome as well - I love him so much!! More

by DIANEHOWELL770
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Trott, Reece Vaughan-Edwards
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Sep 12, 2024 -

Sullivan Cadillac responded

Thank you so much for your wonderful review! We're thrilled to hear that you had an exceptional experience at Sullivan Cadillac and that Reece made such a positive impact on your visit. We truly appreciate your kind words and hope to see you and your family again soon! Sincerely, The Sullivan Cadillac Team

September 08, 2024

Service consultant could benefit from additional customer training. I was not greeted, she did not introduce herself or ask who I was. The first thing she said was ‘do you have your keys” More

by lorichale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Adaro
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Sep 10, 2024 -

Sullivan Cadillac responded

Thank you for sharing your experience with us. We understand your concerns about the service you received at Sullivan Cadillac. We appreciate your feedback regarding the interaction with our service consultant as we strive for excellent customer service. If you have further thoughts or specifics you'd like to discuss, please feel free to reach out to us directly. We value your input and look forward to improving your next visit. Sincerely, The Sullivan Cadillac Team

September 08, 2024

Stephaine was so polite very knowledgeable on what was going on with my car. Only thing I was surprised about was how much the labor bill was. More

by CINDY.WHITING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie in service. Excellent
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Sep 10, 2024 -

Sullivan Cadillac responded

Thank you for your review! We're glad to hear that Stephanie provided you with polite and knowledgeable service regarding your vehicle. We appreciate your feedback about the labor costs and will take it into consideration as we strive to maintain transparency. We hope to see you at Sullivan Cadillac again soon! Sincerely, The Sullivan Cadillac Team

September 07, 2024

The service department personnel is good. Edwin is a pleasure to work with and Chuck is a very knowledgeable and helpful mechanic. The waiting area needs some updating, though. In my opi More

by SCOTTMINOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Richard Gruber
1.0
This rating includes all reviews, with more weight given to recent reviews.
James Betancourt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Sullivan Cadillac responded

Thank you for your feedback. We appreciate your kind words about our service department, and we'll ensure your compliments to Edwin and Chuck are recognized. However, we understand your concerns regarding the sales experience. It’s vital that our customers feel valued and treated with respect during their vehicle transactions. We encourage you to reach out directly to us at Sullivan Cadillac so we can address your experience more thoroughly and work towards a solution. Your insights are important to us as we strive to improve our service. Thank you for sharing your thoughts. Sincerely, The Sullivan Cadillac Team

September 05, 2024

The Salesman was Courteous. The managers were professional. The Staff was personable. Everyone was friendly and conscientious. More

by Ken Foster
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enoch Mikell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob
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Sep 05, 2024 -

Sullivan Cadillac responded

Thank you, Ken, for your wonderful review! We're thrilled to hear that you found our team at Sullivan Cadillac to be courteous, professional, and friendly. We aim to provide a personable experience for all our customers, and it’s great to know we succeeded in doing that for you. We appreciate your kind words and hope to see you again soon! Sincerely, The Sullivan Cadillac Team

September 05, 2024

Sullivan always does a good job . Been going there for 15 years . Keep up the good work. More

by DEET655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Sullivan Cadillac responded

Thank you so much for your kind words! We truly appreciate your loyalty over the past 15 years. It’s always a pleasure serving you at Sullivan Cadillac. We look forward to welcoming you back again soon! Sincerely, The Sullivan Cadillac Team

September 04, 2024

Excellent . customer service. Phoenix was so helpful and kind, and the time of service was fantastic. More

by NAVARRETEC10118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phoenix Davison
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Sep 05, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We're thrilled to hear that you received excellent customer service from Phoenix at Sullivan Cadillac. We're dedicated to providing a positive experience, and it's great to know that we met your expectations. We look forward to serving you again soon! Sincerely, The Sullivan Cadillac Team

September 04, 2024

Excellent customer service! Sales staff is there to work for you and get the best deal possible. More

by JERRY.HELLER47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gruber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Dallett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2024 -

Sullivan Cadillac responded

Thank you for your kind words! We greatly appreciate your feedback about our customer service and sales staff at Sullivan Cadillac. It’s always our goal to provide the best deals for our clients. We look forward to seeing you again! Sincerely, The Sullivan Cadillac Team

September 01, 2024

Great customer service Timely fashion in checking in Came back and gave and update on my car More

by PEACEHOLYSPECIAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Betancourt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2024 -

Sullivan Cadillac responded

Thank you for your wonderful review! We greatly appreciate your feedback about the great customer service you received and our timely updates on your vehicle. At Sullivan Cadillac, we strive to provide excellent service, and it’s rewarding to know that we met your expectations. We look forward to seeing you again soon! Sincerely, The Sullivan Cadillac Team

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