Suburban Volvo Cars

Tom Young was an absolute pleasure to work with at Suburban Volvo. Although we knew exactly what we wanted, which was a Volvo C30, Tom helped us down-select to the exact car, at the right price. Tom Suburban Volvo. Although we knew exactly what we wanted, which was a Volvo C30, Tom helped us down-select to the exact car, at the right price. Tom was also very helpful in getting us through all of the sales details and even helped us get a better rate than the pre-approved loan I had lined up before going in. We really appreciated Tom's friendly, but not over bearing style. He let the car itself and our needs sell instead of pushing anything. If you need a decent, honest auto sales specialist we highly recommend Tom Young. Steve and Polly Rapp More

Kelly was fantastic! She made sure we were aware of all the car's features, but didn't give us the hard sell. She answered our questions frankly and knowledgably. When we started shopping we were leaning the car's features, but didn't give us the hard sell. She answered our questions frankly and knowledgably. When we started shopping we were leaning towards a BMW 3 series, Kelly gave us a fairly objective run down of how the brands compared. Went back a few days later to complete the sale and Kelly trained me on all the bells & whistles before I left. More

Mark was great to partner with in my quest for a pre-owned vehicle work. He not only was professional he was very personable too. The buying experience was great due to his expertise in knowing wh pre-owned vehicle work. He not only was professional he was very personable too. The buying experience was great due to his expertise in knowing what questions to ask me and he made me feel comfortable when it came to finance options. I would definitely recommend Mark to my family, colleagues, and friends who are in the market for a new or pre-owned vehicle! Kevin Harvey More

I was looking for a Used car and I wanted to pay cash. Every single dealership refused my offers, they wanted me to finance. When I went to Suburban Volvo, I knew what I was looking for and I was going t Every single dealership refused my offers, they wanted me to finance. When I went to Suburban Volvo, I knew what I was looking for and I was going to do everything I could to finalized the deal. I was first introduced to Tom Young and I explained my situation and that I wanted to finalized the deal today if possible. He was very professional and had years of experience behind him in order to help me with my purchase. I explained what car I was interested in, and we took it for a test drive. It was exactly what I wanted. I sat down with Tom and we went over the numbers, I made an offer just a little less than what was advertised. Tom came back and the offer was accepted, I did have to meet with another rep who tried to see if I would finance but I wouldn't. Tom Young is a great salesman and does look out for his customers. I would definitely reccommend Suburban Volvo to anyone and I will be back in the future to purchase another car. Thanks Tom for all your help. More

I had been looking for a used SUV for several weeks when I found the vehicle that I ultimately purchased at Suburban. Mark's "no nonsense" approach allowed us to quickly settle on a price. Even after my p I found the vehicle that I ultimately purchased at Suburban. Mark's "no nonsense" approach allowed us to quickly settle on a price. Even after my personal mechanic found a loose differential plug, Mark immediately had the problem fixed before I took delivery. Great customer service. More

We just leased our second Volvo from Suburban. They are great to deal with and Stacy Byrnes was very helpful. Would recommend this dealership and Stacy! great to deal with and Stacy Byrnes was very helpful. Would recommend this dealership and Stacy! More

2 weeks ago I leased a S60 from Volvo Surburban. Kelly was patient, knowledgable and very friendly. I truly felt as though my business was appreciated. If you are looking for someone who takes their time was patient, knowledgable and very friendly. I truly felt as though my business was appreciated. If you are looking for someone who takes their time to find the perfect vehicle for you and your family, Kelly is the person for the job! More

Unfortunate for Suburban that I have to give you my honest opinion, but I strongly believe in strong customer service, and loyalty! The car buying experience for most is not fun, and usually takes more honest opinion, but I strongly believe in strong customer service, and loyalty! The car buying experience for most is not fun, and usually takes more time and its a hassle. The reason Ive been going to Suburban is because I have in the past been treated with love, honesty, and really enjoyed buying my cars. I actually looked forward to it..... Well my guard was down this last time and it started in service, with a huge bill on my current Volvo and nothing but a cold shoulder and a rude remark from the service manager, I think his name was Gary?? I shouldn't have to explain my case and tell him how much money ive spent at the dealer to get a second look, these are expensive cars, and I expect good service!! I was treated so badly I wanted to cry! So I decided at that point to trade my car in and I was sad to see my guy Chris wasn't around to cater to me like he usually would... At this point I could not find a salesperson anywhere, and the manager took over and completely lied to me about everything!!! Awful....... I have never been so disappointed in my life.... What is going on, and what happened to your award winning staff that im used to dealing with???? My suggestion to who ever is running the show stop making a bad name for yourself with poor staff!!! Ive sent so many of my co-workers in and even family to see you guys, and I feel quite bad to tell them that its not the same friendly place!! More

I purchased a used vehicle from Suburban Volvo in Troy from Bob Morris. He was very friendly, helpful, and knowledgeable about the car that I purchased. I appreciated that he showed me around the showr from Bob Morris. He was very friendly, helpful, and knowledgeable about the car that I purchased. I appreciated that he showed me around the showroom and service area, introduced me to his manager, and showed me safety videos while I waited. I most appreciated his since of humor. Not only do I think I received a great deal on the car that I purchased, but I enjoyed the experience. Within a week after I purchased the vehicle, I was contacted by Bob to see how I liked the car and if I had any questions. Two weeks later, I called to ask a question, and Bob remembered my name, which wasn't a surprise, but he asked about my wife, by her name. I am in sales, so I appreciate customer service. If would rather walk away from a good deal, than put up with poor customer service. I would recommend Suburban Volvo of Troy and Bob Morris to my friends. More

Mark was patient and great with my wife and I during our purchase. Mark is very experienced professional whom I will recommend to my colleagues at work. The purchased experienced was great. purchase. Mark is very experienced professional whom I will recommend to my colleagues at work. The purchased experienced was great. More