Suburban Volkswagen of Farmington Hills

Clarence got back to me quickly and provided me with the information I was looking for about the car I was interested in. His handling of the process of buying the car was effortless. information I was looking for about the car I was interested in. His handling of the process of buying the car was effortless. More

Clarence Carpenter is the epitome of car salesman. Not only is Clarence extremely knowledgeable about the product, he is one of the friendliest and likable individuals I have ever met. If you are lo Not only is Clarence extremely knowledgeable about the product, he is one of the friendliest and likable individuals I have ever met. If you are looking for a wonderful buying experience go see Clarence Carpenter you will be glad you did. More

I want to thank Sam for always being kind and helpful. He is always ready and open to help you find what best fits your budget and interest. He is always ready and open to help you find what best fits your budget and interest. More

I had an appointment at 10:30am and dropped my car off at 10:28am. At 2pm I still had not heard anything for the service department. I called and they told me that my service person Amy would call me back. S 10:28am. At 2pm I still had not heard anything for the service department. I called and they told me that my service person Amy would call me back. She did not. I called again at 3:30pm and they told me she was with a customer and would call me back. The whole time I was checking the link they sent me and it said my car was still at the first stage - checked in. Around 3:40p Amy finally called and in a very unprofessional way she said "Hey! did you get the estimates?" I then looked at the app and they were quoting me over $2,000 in repairs?! I told her I only came in for an oil change, and you all offered to rotate my tires. She then explained they didn't do the tire rotation because I need tires. So I then asked why my car was there all day without any contact from them regarding the other repairs they think are necessary. So told me "Sorry." I then asked if they had completed the oil change and she said yes. I told her I needed to pick up my kid and she said "sorry" in the most dry nonchalant way like ...Sucks to be you! She was supposed to call the shuttle to pick me up from my office which is a block down the street. After waiting for 25mins I just had a staff person drop me off. When I got there the car was still not ready. I signed and paid for the oil change. I then asked to speak with a supervisor. She went through the bill with me and then said she would check on my car. As she was walking away, I asked again to speak with a supervisor. Finally a supervisor came - Kevin. Amy never came back by the way. He apologized for the issues and long wait on my vehicle and then gave me a card and told me to call him directly if I needed anything. Someone came by dropped my keys and he drove my car around front for me. As I was leaving around 4:30p the shuttle driver texted me and said he was outside my office. Later, while on my way home I noticed they did not replace my reminder sticker. I called the supervisor Kevin directly via the business card he gave me and immediately received an number out of service auto response. I couldn't believe it. I try multiple times in case I had input the number wrong. Nope it was not in service. UNBELIEAVABLE! The next day I called the dealership service department and they told me I could pick up a sticker anytime but yes I was supposed to get one. Now I am wondering did they even do the oil change?! I emailed the supervisor and shared my concerns and frustration. He called and basically just apologized. No compensating, no offering something to regain my trust. NOTHING but sorry. Needless to say I will NEVER go back to this shady dealership. I will either drive to Rochester where I bought my car or take it to a private service place near my home. NEVER again will they inconvenience me or try to trump up charges on me ever again. DO NOT GO HERE FOR SERVICE. It is shameful considering my vehicle was with their service department for majority of the day. I realize they were busy and fell behind and I can be understanding due to the staff shortages everyone is experiencing. What I can not accept is the totally lack of professionalism and complete absence of customer service I experienced with Amy. Kevin was not much better honestly. More

Very accommodating and understanding dealer over the 9 years they serviced my Touareg. Recommended. Brian Cummings is great! years they serviced my Touareg. Recommended. Brian Cummings is great! More

I worked with Clarence and he was so helpful making my lease experience smooth and painless as I navigated moving across the country and needing a vehicle during a crazy car buying time. Highly recommend lease experience smooth and painless as I navigated moving across the country and needing a vehicle during a crazy car buying time. Highly recommend Clarence and the Finance manager who was also very easy to work with. Go see Clarence for your next VW! More

Sam helped me find a beautiful GLI. Was very friendly and knew a lot about the cars he was selling. If you are looking for a Volkswagen Suburban is the place to go! Was very friendly and knew a lot about the cars he was selling. If you are looking for a Volkswagen Suburban is the place to go! More

Top tier dealership! Sam really values his customers needs and is very respectful!! Highly recommend him as we have now bought 3 cars from him, and always seeks the best Sam really values his customers needs and is very respectful!! Highly recommend him as we have now bought 3 cars from him, and always seeks the best for his customers by treating them as family rather than customers. More

I am so happy with my new VW! Steve was so helpful and informative. He took the time to go over all the features. His knowledge of the product is beyond impressive. Steve was so helpful and informative. He took the time to go over all the features. His knowledge of the product is beyond impressive. More

Sam was a very helpfull salesman, he helped my Son through the process , thanks Sam through the process , thanks Sam More