Suburban Volkswagen of Farmington Hills
Farmington Hills, MI
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 6:00 PM
Wednesday 8:30 AM - 6:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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1st time car buyer-Great Experience! I just bought a 2014 Jetta SE and I was a marvelous experience! I was always leery about going to dealerships but I was definitely put at ease while t I just bought a 2014 Jetta SE and I was a marvelous experience! I was always leery about going to dealerships but I was definitely put at ease while there. My car had just stopped for the last time . I met James Powell while finding out the issue(s) concerning my Nissan...We spoke briefly but it was intriguing. A few days later I came back on a whim ( not remembering who he was), and was greeted warmly. Within 15 min I was in a car test driving and a little while later driving away with my brand new 2014 Jetta se!!! I just want to say I'm so thankful to GOD for this dealership!!!! James & David worked so hard to get my deal through, Even when it looked like a no go... David said hold I'm going to try something else and it worked!!!! I most definitely will probably be back for another Car! Thank you for such a great 1st time car buying experience!!!! Brandon Farmington Hills More
World Class Customer Experience Joe Shannon and his team reached out to our family to offer a great lease end deal. We were not sure at first, but his professional approach, follow- Joe Shannon and his team reached out to our family to offer a great lease end deal. We were not sure at first, but his professional approach, follow-up and tuning his offer to our needs was extremely well done. We are extremely happy with the result. The quick turn around of returning our vehicle and driving off was seemless. Joe, thanks for your extra effort top to bottom. More
Best experience I have had buying a car. Maggie made the car purchasing experience very welcoming. She was very attentive with my needs and patient with my questions. There was never a feeling of pressure car purchasing experience very welcoming. She was very attentive with my needs and patient with my questions. There was never a feeling of pressure or guilt during the whole process. Maggie is a great asset to your company and I will continue to shop and suggest friends and family there. Excellent Service! Thanks again. Sam More
The dealership made me feel like a person, not a number. They got my snarky personality and went with it to relate to me. They were friendly and very honest. They got my snarky personality and went with it to relate to me. They were friendly and very honest. More
I had very little car buying experience. I agreed for all extended warranties and protection plans while buying my new GTI. When I realized that they were not worthy and I could cancel them, I went back to t extended warranties and protection plans while buying my new GTI. When I realized that they were not worthy and I could cancel them, I went back to the dealership to get them canceled. I had a very bad experience as the business manager did not show any interest in answering my questions though I did business with them. He later asked me to step out of his room to check on a customer. I tried to be nice but this was an insult to me so I decided to never go back to this dealership ever again. I don't see a problem in dealerships making money through extended warranties but I expect to see them care the same way, as they do at the time of purchase, when a customer wants to cancel these contracts. More
Clarence was my sales associate. He went above and beyond and I would refer him to family and friends. I can't wait to buy another car from him!!!! and I would refer him to family and friends. I can't wait to buy another car from him!!!! More
They are horrifying. Don't go here. Awful. Awful place. It's basically xxxx on earth. The manager is unhelpful. They said the car was available for sale and it was sold to some weirdo. They should b place. It's basically xxxx on earth. The manager is unhelpful. They said the car was available for sale and it was sold to some weirdo. They should be up to date on what is for sale and what's not. More
Worst follow up and judgmental employees.they charge you thousands for parts and they don't deserve a 5 star rating .. had a problem with my car service and the dealership sided with the insurance company thousands for parts and they don't deserve a 5 star rating .. had a problem with my car service and the dealership sided with the insurance company instead of siding with the customer.of course that's after I paid the balance in full so they got their money .beyond that point the pay don't care screwing the customer and you will be forgotten the minute you walk out of there More
Hi, I wanted to lease a car and my employer suggested Hi, I wanted to lease a car and my employer suggested that I consider Volkswagen - and particularly VW of Farmington Hills, MI. I was also recommende Hi, I wanted to lease a car and my employer suggested that I consider Volkswagen - and particularly VW of Farmington Hills, MI. I was also recommended Dan Kelley's name to deal with. I was working in Harrisburg,PA on a contract and it was difficult for me to commute to Farmington Hills, MI but after speaking and doing all the paperwork, Dan kept my vehicle ready for me to pick up. When I finally went to Farmington Hills, I was pleasantly surprised by the warmth and greeting by Dan ( I have dealt with plenty of pushy salespeople before). Even though I selected my vehicle before I came to Farmington Hills, at last moment I had to change to another vehicle. Dan not only accepted my late decision but the dealership did not have the trim that I chose. So he searched the other dealers in Michigan to get the trim that I wanted and ordered a new vehicle to be delivered to the showroom. He changed all the paperwork for the new vehicle. After getting the trim that I wanted he specifically asked me if I was "happy". This for me was unheard of before. Dan not only did what a great salesman would do but he went "above and beyond" and made me feel special. I would highly recommend him. I had a great time leasing vehicle from VW because of Dan. -I appreciate the efforts Dan takes to make patrons happy. -kindly, Wasi More
Very good atmosphere at this dealership. Joe Shannon is a very compelling sale man. He's knowledgeable and not pushy. I ended up buying a Passat TDI from the dealership in Livonia because it was closer to wh very compelling sale man. He's knowledgeable and not pushy. I ended up buying a Passat TDI from the dealership in Livonia because it was closer to where I live, but I would highly recommend Suburban Volkswagon of Farmington Hills. More