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Suburban Volkswagen of Farmington Hills

Farmington Hills, MI

4.6
150 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied. It is my personal commitment to see that all of your expectations are not only met...but exceeded. Best Wishes, David T. Fischer Chairman & CEO
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37911 Grand River Avenue

Farmington Hills, MI

48335

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Showing 150 reviews

April 10, 2014

1st time car buyer-Great Experience! I just bought a 2014 Jetta SE and I was a marvelous experience! I was always leery about going to dealerships but I was definitely put at ease while t More

by bilal2k14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Powell is the Greatest!!!!
March 28, 2014

World Class Customer Experience Joe Shannon and his team reached out to our family to offer a great lease end deal. We were not sure at first, but his professional approach, follow- More

by ahicksro
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Shannon
March 20, 2014

Best experience I have had buying a car. Maggie made the car purchasing experience very welcoming. She was very attentive with my needs and patient with my questions. There was never a feeling of pressure More

by demuth19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
March 17, 2014

The dealership made me feel like a person, not a number. They got my snarky personality and went with it to relate to me. They were friendly and very honest. More

by kcandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nic Engler
January 30, 2014

I had very little car buying experience. I agreed for all extended warranties and protection plans while buying my new GTI. When I realized that they were not worthy and I could cancel them, I went back to t More

by htalasil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Dennis Wagnitz
Feb 25, 2014 -

Suburban Volkswagen of Farmington Hills responded

We apologize for the less than stellar experience that you had in our store, and would like to hear more about what specifically happened during your visit so that we may do better going forward. We hope that you will contact us to address your dissatisfaction and give us the opportunity to correct this matter. Please contact our General Sales Manager, Christina Tomasino-Rowan at (248) 471-0800 to discuss. Thank you!

January 08, 2014

Clarence was my sales associate. He went above and beyond and I would refer him to family and friends. I can't wait to buy another car from him!!!! More

by Babygirl1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clarence carpenter
Jan 09, 2014 -

Suburban Volkswagen of Farmington Hills responded

We're glad that you enjoyed working with Clarence and we hope that you love your new car! Please come back to see us again soon.

December 30, 2013

They are horrifying. Don't go here. Awful. Awful place. It's basically xxxx on earth. The manager is unhelpful. They said the car was available for sale and it was sold to some weirdo. They should b More

by Lex313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager
Jan 14, 2014 -

Suburban Volkswagen of Farmington Hills responded

We apologize for the misunderstanding that took place during your visit to our store, as we strive for complete customer satisfaction and seek to provide excellent customer service to all of our guests. If you would like to further speak to your concern, we would welcome your feedback. Please call our New Vehicle Manager, David Hartmann at (248) 471-0800 to discuss. Thank You.

September 22, 2013

Worst follow up and judgmental employees.they charge you thousands for parts and they don't deserve a 5 star rating .. had a problem with my car service and the dealership sided with the insurance company More

by Rororiori
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joy
Oct 07, 2013 -

Suburban Volkswagen of Farmington Hills responded

We're sorry that you were disappointed with the service that you received in our store, and wish to improve so that a future visit can meet your expectations. We'd be interested to hear more about what specifically happened during your visit as well as how we can best accommodate you now. We would like to work with you to resolve this issue and improve our processes. Please contact our Service Manager, Jim Ross at (248) 471-0800 to discuss further. Thank you!

August 26, 2013

Hi, I wanted to lease a car and my employer suggested Hi, I wanted to lease a car and my employer suggested that I consider Volkswagen - and particularly VW of Farmington Hills, MI. I was also recommende More

by mat111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Kelley
July 31, 2013

Very good atmosphere at this dealership. Joe Shannon is a very compelling sale man. He's knowledgeable and not pushy. I ended up buying a Passat TDI from the dealership in Livonia because it was closer to wh More

by nethompson
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Shannon
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