Suburban Volkswagen of Farmington Hills

Not pleasant Needless to say: I am an unhappy customer. Let me explain further. Went to this dealer to get negotiate a lease. Entered into an agreement, paid Needless to say: I am an unhappy customer. Let me explain further. Went to this dealer to get negotiate a lease. Entered into an agreement, paid deposit and signed a contract stating explicitly the payment upfront, monthly payment and trade-in price. On the day the lease was approved and we went to them to pick up the car, they changed their mind, asking for another $35 more per month on the lease. They would not abide by the terms that we signed on and threatened to keep the deposit if we did not agree to sign the new terms. Eventually, we managed to leave the dealer and got our deposit back, but it was certainly not a pleasant experience when a dealer tried to maximize their profit in such a dishonest way. More

Great dearlership Amanda Nees has given me additional information about VW products and services. I was not aware of the popularity of the Jetta SportWagen however I Amanda Nees has given me additional information about VW products and services. I was not aware of the popularity of the Jetta SportWagen however I am now sold on the vehicle. Thanks Amanda! DeWayne Bassette More

Great customer experience I have just recently moved o USA and it is not easy to move around without a car, I walked into VW showroom to see if i can purchase a car for my dail I have just recently moved o USA and it is not easy to move around without a car, I walked into VW showroom to see if i can purchase a car for my daily use. Nick was my sales agent, he was very friendly and quickly pointed out the deals VW was running for foreign country professionals. I took a week or two after that to close the deal, there was no pestering or constant phone calls. Once i made my decision i gave them a call and they had the car ready in 2 days with all registration done. Thanks guys, keep up the good work. More

Exceptional experience The folks at Suburban VW made buying a new car extremely easy and stress-free! I received a good trade-in price on my old car, which paved the way to The folks at Suburban VW made buying a new car extremely easy and stress-free! I received a good trade-in price on my old car, which paved the way to my 2014 VW Beetle! Now I'm the envy of my friends and family! More

Joe Shannon is a excellent! I shopped around for weeks looking for a lease and trying to get the best deal. Joe came through for me even with a discount from one is a excellent! I shopped around for weeks looking for a lease and trying to get the best deal. Joe came through for me even with a discount from one of the big three they did not even come close to the deal I got with VW. Joe is always checking to make sure my service appointment is going well and is always around if I need any assistance. Thanks Joe! More

Great I have had a wonderful experience I have gotten three vw products from this dealership I wouldn't go anywhere else for a car I have had two jettas and I have had a wonderful experience I have gotten three vw products from this dealership I wouldn't go anywhere else for a car I have had two jettas and a passat More

Buying experieice Easy purchase and great deal on new Golf TDI. Staff went out of their way to make me feel comfortable and not pressured. Highly recommend this dealer Easy purchase and great deal on new Golf TDI. Staff went out of their way to make me feel comfortable and not pressured. Highly recommend this dealership. More

Excelent service. Great customer service. I went to a couple of other dealers and I liked how they gave me options and show me all the different ways to approach gettin Great customer service. I went to a couple of other dealers and I liked how they gave me options and show me all the different ways to approach getting the car (buy vs lease) and also Amanda really helped me out when the car was ready with all the logistics for dropping the rental car. More

Nic Engler customer sales representative Suburban Volkswagen Nic was very attentive to all my questions and followed up on my requests. He is eager to work with you and to understand your needs. I would highly r Nic was very attentive to all my questions and followed up on my requests. He is eager to work with you and to understand your needs. I would highly recommend Nic Engler to any of my associates if they are in the market for a new or used vehicle. If Nic did not have an answer to one of my questions he was willing to go find out what ever he needed from another source. If you are looking for a responsible helpful car sales associate, give Nic a try. Regards Chris a former used car purchaser of Nic's More

Great service! My mom and I went shopping today for a Pre-Owned vehicle. I would never had considered buying a VW until Jamie suggested it. She was so friendly and My mom and I went shopping today for a Pre-Owned vehicle. I would never had considered buying a VW until Jamie suggested it. She was so friendly and informative, not at all trying to make a sale...just genuinely wanted us to find the best bang for our buck. I would recommend seeing her!!!! More