Suburban Volkswagen of Farmington Hills

Nice experience Joe and Steven are willing to work with you. Both were very friendly. Dealership and car were very clean. Joe explained "how the car works" very wel Joe and Steven are willing to work with you. Both were very friendly. Dealership and car were very clean. Joe explained "how the car works" very well. More

New Car I live in MI but travel back & fourth to Illinois for work. I had to get out of a lease & into a new 1 over the Xmas holiday. I emailed the dealersh I live in MI but travel back & fourth to Illinois for work. I had to get out of a lease & into a new 1 over the Xmas holiday. I emailed the dealership and was able to take delivery before X-mas. Joe, Steve, & Taylor were grt8 in making sure that this deal got done. Would recommend this dealership to family & friends. Grt8 Job everyone please don't lose that EDGE More

Excellent service Andrew was incredibly knowledgeable about the different cars and plans I was interested in. Also he was very thorough and helpful through the entire p Andrew was incredibly knowledgeable about the different cars and plans I was interested in. Also he was very thorough and helpful through the entire process. More

A bit more than anticipated I was pleasantly pleased with my treatment and service whilst I procured my new auto. My schedule made it very tight to try and locate a vehicle and I was pleasantly pleased with my treatment and service whilst I procured my new auto. My schedule made it very tight to try and locate a vehicle and Joe Shannon was more than accommodating. He was able to find me a Jetta sport with a manual gear box and had it brought to Farmington, prior to purchase, so I could break out the white gloves. He was also very patient with me. When I came in on my lunch break, only working with an hour, he still managed to help me despite being with another customer when I arrived. I found him to be knowledgeable, and to my great satisfaction, expediently unearthed the information I desired rather than divulge falsified answers. More

VW EOS sale A very pleasant experience. I felt all the sales people were honest and truly wanted to help me and make things as easy as possible. Overall, I would A very pleasant experience. I felt all the sales people were honest and truly wanted to help me and make things as easy as possible. Overall, I would recommend them to anyone. More

Horrible Customer Service from Service Rep I took my car in to get my final 3rd warranty service done on my car. I also wanted to get the recall on the coolant pump fixed, as well as get my new I took my car in to get my final 3rd warranty service done on my car. I also wanted to get the recall on the coolant pump fixed, as well as get my new key fob programmed. They refused to do the warranty, claiming it was no longer good. I checked with several other vw dealerships who said the Suburban dealership lied to me. I was able to get the paperwork to prove Suburban wrong. After I got my recall fixed, they refused to show me the part, even though it was my legal right to see it. I was very polite about it, but I could tell the service rep thought I was a joke. I went back to get my new key that I paid $57 to get programmed and they didn't even do it. I got my money back and took my car to Ann Arbor. Ann Arbor vw took care of me and got all of my work done. Suburban in Farmington Hills was rude to me and didn't take me seriously. They're lazy and didn't want to do the work my car needed. I will never go there again. More

Break linings Every time I go there I ask for Jim. He is the best, never denied me even sometimes it's too late to check-in. Best service from this dealer every tim Every time I go there I ask for Jim. He is the best, never denied me even sometimes it's too late to check-in. Best service from this dealer every time. More