Suburban Volkswagen of Farmington Hills

Terrible Service Department Terrible service department! I had a good sales experience followed by several terrible service experiences. The service expectations set during the Terrible service department! I had a good sales experience followed by several terrible service experiences. The service expectations set during the sales conversations did not align with what they actually delivered. I would make a service appointment to have several things worked on, however when I arrived for the appointment I was told that they were not prepared for one of the items and although I was promised a loaner car, nothing was available. Several of these experiences could have been turned into a positive experience if the person in the service department had approached it in the right way, however they make you feel like it's your problem not theirs. It became clear to me that customer satisfaction is not a priority in the service department. Many other dealerships have been making significant improvements in this area recently, Suburban is very far behind the market. More

Great experience! Came in to return my lease, came out with a brand new lease. Had a great experience while receiving a much better deal than my previous lease. Great d Came in to return my lease, came out with a brand new lease. Had a great experience while receiving a much better deal than my previous lease. Great dealership, in and out, great experience. Would greatly recommend! More

Amazing Experience! I went to Suburban VW of FH since one of my friend recommend it to me. I visit a few dealerships before getting here and there is no point of comparis I went to Suburban VW of FH since one of my friend recommend it to me. I visit a few dealerships before getting here and there is no point of comparison, Daniela Shtrbevska assist us to get our first Passat leasing and the service was just amazing! There was a lot of support from all the dealership members, the Sales Manager Steven Hubel help us a lot to get everything ready with the bank, simply the best service I ever had on a dealership. I highly recommend to anyone that is looking for a VW to go to Suburban VW of FH! More

Great Service Department The Suburban Volkswagen service department is one of the best I've ever dealt with. Steven Hubel took care or me on my last visit. They go out of th The Suburban Volkswagen service department is one of the best I've ever dealt with. Steven Hubel took care or me on my last visit. They go out of their way to make the experience great. More

Super Experience Joe Shannon went out of his way to assist me in leasing my first Jetta. He is patient and very informed about the product. He spent time with me in ex Joe Shannon went out of his way to assist me in leasing my first Jetta. He is patient and very informed about the product. He spent time with me in explaining the deal and in teaching me how to use all the features of the car. I have really enjoyed the whole experience. Surburban Volkswagon has become my most trusted dealership. More

Beetle Lease From the second I walked into the Dealer until the day I signed the paperwork, the entire staff was kind, courteous, knowledgeable, and extremely help From the second I walked into the Dealer until the day I signed the paperwork, the entire staff was kind, courteous, knowledgeable, and extremely helpful. I feel I received the highest level of service possible, and it was a great experience. Clarence Carpenter was my salesman, and was top notch! I will have no problem referring friends and family to this dealership. More

Great Experience Joe Shannon made my purchase very pleasant. He was knowledgeable and informative, and above all very patient. It's not all about the sale but gainin Joe Shannon made my purchase very pleasant. He was knowledgeable and informative, and above all very patient. It's not all about the sale but gaining the trust and respect from the purchaser. I truly feel that if there were any issues with my purchase in the future, Joe would be helpful in resolving. I would not hesitate in doing business with him again! More

My First Beetle! My husband and I walked into the Dealership without an appointment. We were greeted promptly and received assistance from Andrew McVeigh. He was very My husband and I walked into the Dealership without an appointment. We were greeted promptly and received assistance from Andrew McVeigh. He was very knowledgeable not only about the Beetle but also about the vehicle we wanted to trade-in. Andrew showed us what he had available on the lot for our test drive. The vehicle we selected was washed and parked next to our car so we could make some comparisons. After our test drive Andrew checked vehicle availability and explained the pricing process in detail. Wait times between steps were reasonable. All of our questions and concerns were addressed professionally. We were able to trade in our vehicle and drive home with our new Beetle that day! More

Extremely professional The staff is very knowledgeable and they really go out of their way to explain every detail and get the best deal possible for you. The staff is very knowledgeable and they really go out of their way to explain every detail and get the best deal possible for you. More

New car Leased a new VW tiguan. Dave was excellent. He recently moved to VW but his years of experience was clearly evident in the way that he dealt with us. Leased a new VW tiguan. Dave was excellent. He recently moved to VW but his years of experience was clearly evident in the way that he dealt with us. There were few issues with VW credit but Dave and manager, Steve were both very helpful in trying to resolve the issue. We are having a lot of fun driving our new tiguan. More