Suburban Volkswagen of Farmington Hills

I am very unhappy! I had a remote starter installed in my 2022 Jetta. First, receiving a $1300 quote. I dropped the vehicle off Wednesday night for a Thursday December I had a remote starter installed in my 2022 Jetta. First, receiving a $1300 quote. I dropped the vehicle off Wednesday night for a Thursday December 4, 2025 install. I received one update late on Thursday and no further updates until the following Tuesday via text message. During this time, I made multiple calls to the Service Center, with no answer, acknowledgement or call back. I even had to drive upto the Service Center on Saturday, only to be told that there was no information and I would likey have the vehicle by Monday. I received a text message Monday informing me of contued issues. I recieved a final text message on Wednesday informing me that my vehicle was complete. My vehicle was held up for 7 days for what should have been a routine installation. Plus no updates. That is totally unacceptable! More

I brought my car to perform the 30k miles service. Got an update for the inspection done ,but never had a reply on the service was done. No feedback at all from the representative. I called with no pi Got an update for the inspection done ,but never had a reply on the service was done. No feedback at all from the representative. I called with no pick up, left a voicemail nothing. I had to go to see what’s was going on. More

I want to give a huge thank you to Derrick Munson for taking such great care of my wife during her car buying process. Knowing she was working with someone honest, patient, and truly knowledgeable gave m taking such great care of my wife during her car buying process. Knowing she was working with someone honest, patient, and truly knowledgeable gave me a lot of peace of mind. Derrick made sure she found the right vehicle that fit her needs and kept everything within our budget. I appreciate the way he communicated, explained things clearly, and treated her with real respect. It means a lot to us. Derrick is exactly the kind of salesperson every dealership needs. More

I had an amazing experience working with Derrick Munson when purchasing my Hyundai. From the moment I walked in, he was patient, welcoming, and extremely knowledgeable about every feature of the vehicle. H when purchasing my Hyundai. From the moment I walked in, he was patient, welcoming, and extremely knowledgeable about every feature of the vehicle. He listened to exactly what I needed, stayed within my budget, and never once made me feel pressured. Derrick went above and beyond to make sure the entire process was smooth, fast, and stress-free. His professionalism and genuine care for his customers definitely sets him apart. I highly recommend Derrick. Exceptional service! More

Exceptional Service at Suburban Volkswagen of Farmington Hills – Special Thanks to Derrick! I had an outstanding experience at Suburban Volkswagen of Farmington Hills, and I want to especially appreciate Hills – Special Thanks to Derrick! I had an outstanding experience at Suburban Volkswagen of Farmington Hills, and I want to especially appreciate Derrick for his exceptional support throughout the process. From the moment I walked in, Derrick made sure everything was smooth, transparent, and completely stress-free. He patiently explained every detail, answered all my questions, and helped me compare options without any pressure. His professionalism, deep product knowledge, and honest guidance truly stood out. Whether it was the test drive, pricing discussion, or final delivery, Derrick ensured that I had a seamless and enjoyable experience. The entire team at Suburban Volkswagen of Farmington Hills was welcoming and efficient, but Derrick’s dedication made the difference. It’s rare to find such genuine customer service these days. Highly recommended for anyone looking to buy a Volkswagen with confidence and peace of mind! More

My experience with Sam Bazzi is unforgettable and the most seamless transaction I have experienced with a salesman. Sam is professional, approachable, respectful and easy to work with. If you want the be most seamless transaction I have experienced with a salesman. Sam is professional, approachable, respectful and easy to work with. If you want the best experience in Metro Detroit go see Sam Bazzi. More

Ken Berman is a great service advisor. His customer service, knowledge and honesty caused me to follow him to the dealership for current and future service on my VW! His customer service, knowledge and honesty caused me to follow him to the dealership for current and future service on my VW! More

Good service, not just by Derrick but everyone who talked to us was very nice! Highly reccomend this location they will take care of you! to us was very nice! Highly reccomend this location they will take care of you! More

Derrick was super helpful through the whole sales process - from locating the exact vehicle to the final delivery. - from locating the exact vehicle to the final delivery. More

Derrick was seriously the greatest! Thank you so much for making my car buying experience so easy and stress free. He is super knowledgeable, quick, and just overall amazing to work wit Thank you so much for making my car buying experience so easy and stress free. He is super knowledgeable, quick, and just overall amazing to work with. I couldn’t have asked for a better salesman, he was the best! More