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Suburban Volkswagen of Farmington Hills

Farmington Hills, MI

4.6
150 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied. It is my personal commitment to see that all of your expectations are not only met...but exceeded. Best Wishes, David T. Fischer Chairman & CEO
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37911 Grand River Avenue

Farmington Hills, MI

48335

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Showing 150 reviews

August 23, 2024

Rob is great to work with! He’s friendly, informative and super nice! Highly recommend him if you’re looking for a great VW sales/purchase experience!!!! More

by Happy VW purchase
Recommend Dealer
Yes
Employees Worked With
Robert Hanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Suburban Volkswagen of Farmington Hills responded

Hi, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Suburban Volkswagen of Farmington Hills.

May 31, 2024

The service is great. People there is patient and it’s a nice car so far. More

by Faye
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamem Alsharae
Jun 03, 2024 -

Suburban Volkswagen of Farmington Hills responded

Hi Faye, We appreciate the review. We are glad your time with us was a great experience. We hope to see you again here at Suburban Volkswagen of Farmington Hills.

May 25, 2024

Lauren was great. Very professional and personable. Very helpful. Knows material well. I'm glad that I had an opportunity for a 2nd orientation. More

by lluck
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Bazzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Zajdel, Ayrn Curtis
May 28, 2024 -

Suburban Volkswagen of Farmington Hills responded

We're delighted to hear that Lauren provided you with a professional and personable experience at Suburban Volkswagen of Farmington Hills. Thanks for sharing your feedback!

April 26, 2024

I was nervous because it was my first time buying a car at a dealership. However, my fears were put at ease working with Tamem and Ayrn. They were patient and friendly and worked with me to get me the best More

by Kahlil
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tamem Alsharae, Ayrn Curtis
Apr 26, 2024 -

Suburban Volkswagen of Farmington Hills responded

Kahlil, we're delighted to know that Tamem and Ayrn were able to make your first dealership experience a positive one at Suburban Volkswagen of Farmington Hills. Thanks for recommending us! Enjoy your new car.

March 22, 2024

I just purchase a new car from Suburban Volkswagen and I love it! Tamem took excellent care of me! He went above and beyond to make sure I was happy with my new purchase. Tamem, Joe, and the entire team we More

by Cindy
Recommend Dealer
Yes
Employees Worked With
Joseph Rossi, Tamem Alsharae
Mar 22, 2024 -

Suburban Volkswagen of Farmington Hills responded

Cindy, it's fantastic to know that Tamem and Joe went the extra mile for you at Suburban Volkswagen of Farmington Hills. We're glad you love your new car! Thank you for recommending us!

March 19, 2024

If every Suburban Volkswagen employee was like Lauren, we would buy all our cars from here. She is smart, patient and did an excellent job of teaching us the ins and outs of our new EV. More

by margib
Recommend Dealer
No
Employees Worked With
Joseph Rossi, Lauren Zajdel, Lawrence Clark, Tamem Alsharae
Mar 19, 2024 -

Suburban Volkswagen of Farmington Hills responded

We're glad to know that Lauren provided you with such a positive experience! She is indeed an asset, and we appreciate your kind words. We strive for a five-star rating, so if there's anything else you need or any way we can improve further, please don't hesitate to reach out. Joseph Rossi - Sales Manager - (248) 991-8281

March 18, 2024

Lauren is very helpful and has too much patience in explaining all the features on ID4 EV car. We are glad we took up on her offer to help educate us on the EV car features. More

by vgpajj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Zajdel, Lawrence Clark, Amin Abed
Mar 18, 2024 -

Suburban Volkswagen of Farmington Hills responded

We're glad to know that Lauren was able to assist you in understanding the features of your new ID4 EV. Our team at Suburban Volkswagen of Farmington Hills is always here for any further assistance!

January 02, 2024

Excellent experience start to finish. I would definitely recommend Sam. He was a pleasure to work with. More

by susan.poole
Recommend Dealer
Yes
Employees Worked With
Sam Bazzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Suburban Volkswagen of Farmington Hills responded

We're so glad to know you had an excellent experience with Sam at Suburban Volkswagen of Farmington Hills! Thank you for the recommendation and we look forward to serving you again in the future.

December 21, 2023

Clarence is the most dedicated person I have ever come accross especially in the auto sales industry. He goes above and beyond to make sure every customer is in the right car and gets the best possible d More

by Roblo6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clarence Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Odoerfer, Lawrence Clark
Dec 23, 2023 -

Suburban Volkswagen of Farmington Hills responded

Hi, we're so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2023

The salesperson wasn't able to work with me, having cash. The vehicle was priced at 12,449 and I was willing to put most of that. I also ask if they were willing to Negotiate and he told me with the title, a More

by lershelles
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Rashad Hickman
Sep 01, 2023 -

Suburban Volkswagen of Farmington Hills responded

Hi, we are disappointed to hear that you did not have a more positive experience with us at Suburban Volkswagen of Farmington Hills. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (248) 471-0800 so we can work towards a resolution.

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