Suburban Toyota of Farmington Hills - Service Center

After going to multiple different dealerships, I finally decided to give the Suburban Toyota of Farmington Hills a visit. The dealership was overall a great and wonderful experience. Awring was the person t decided to give the Suburban Toyota of Farmington Hills a visit. The dealership was overall a great and wonderful experience. Awring was the person that helped me and she was nothing but professional, patient, and knowledgeable. overall, I had a great experience and I would highly recommend the dealership and Awring!! More

Had the the oil changed and the tires rotated today on my 2017 RAV 4. Received excellent and quick service. Roger Cole was my Service Advisor. 2017 RAV 4. Received excellent and quick service. Roger Cole was my Service Advisor. More

One word to describe my experience with them “TERRIBLE”! I had an appointment in the service department yesterday to fix a squeal coming from my 2023 Camry. A new car shouldn’t have a squeal. Erin Skowronsk I had an appointment in the service department yesterday to fix a squeal coming from my 2023 Camry. A new car shouldn’t have a squeal. Erin Skowronski, a service rep, had me wait almost three hours and never came to the lobby the tell me anything. Meanwhile, three different rotations of customers came in and out while I was waiting. After 1 1/2 hours I went to the office and asked Erin about how much longer the car would be. She just blew me off. I am a disabled veteran with a cane and after three hours she told me that they could not find the problem and for me take make another appointment to come back and leave my car there for “a couple of days”. It was really difficult for me to get THAT time, let alone come back. Shame. More

Good like location and appreciate the drive home from their friendly driver ty will be back. their friendly driver ty will be back. More

Have been missing each other's calls. I missed an appointment with Adam because of a lengthy doctor's appointment. Hot days are hard for me to leave the house because I have M.S. So, the I missed an appointment with Adam because of a lengthy doctor's appointment. Hot days are hard for me to leave the house because I have M.S. So, the problem is no with the dealership it is my health. Looking forward to getting back with Jim or Adam. More

The service department at Suburban Toyota is breathtakingly incompetent. Seriously, I was shocked at how effortlessly they were able to waste my time. My last appointment was to fix a door that breathtakingly incompetent. Seriously, I was shocked at how effortlessly they were able to waste my time. My last appointment was to fix a door that wouldn’t open, and they set an appointment for me but didn’t order the parts to perform the repair. Don’t think the service manager will be of any help, he was more clueless than the mechanic was – and that’s saying a lot. This dealership was the most inept I have ever encountered in my 50+ years. Don’t walk away from this dealership….RUN from it. More

Outstanding job by your service team on Tuesday 5:45pm. I had a tire blow-out on my new 2023 Sequoia. The tow driver brought the vehicle to the closest Toyota dealer as directed by Roadside assistance. I had a tire blow-out on my new 2023 Sequoia. The tow driver brought the vehicle to the closest Toyota dealer as directed by Roadside assistance. When I arrived Adam Gilbert the Service Mgr and Kieran Townsend the service mechanic quickly met me and revd my options. Rodger Cole quickly searched if their was another tire in stock. Unfortunately, no like tires were available but, Rodger ordered a tire and a sensor that would be at the store by tomorrow 1pm. I sd no problem and asked them if they could put on my spare tire so I can drive home to Canton. Without hesitation and now getting close to 6pm closing time, Kiernan got his floor jack and quickly detached the spare under the vehicle and mounted the spare tire. I was called by Rodger in the am today and was advised the new tire and sensor had arrived. I arrived at the dealer around 9am. Kieran walked right up to m vehicle and drove it around to complete the tire change. They washed the vehicle on top of it. What service, what a team. Thanks all !! More

Adam was very helpful getting my key fob repaired. Much better experience than I had in Ann Arbor. A+++ job. Much better experience than I had in Ann Arbor. A+++ job. More

This my first time dealing with Adam he is a professional gentleman and kind, I really appreciate his hard work to resolve my issue. gentleman and kind, I really appreciate his hard work to resolve my issue. More