Suburban Toyota of Farmington Hills - Service Center

I was promised some work on my car and it was taken care of immediately . I was given a loaner vehicle to use for the weekend so I would not be without transportation. That was a kind thing for them to do f of immediately . I was given a loaner vehicle to use for the weekend so I would not be without transportation. That was a kind thing for them to do for me. I really do appreciate it. More

Team members going above and beyond Everyone was Great...Matt Marzielli went out fo his way to get my Tacoma serviced and detailed in the shortest possible time line, plus he kept me inf Everyone was Great...Matt Marzielli went out fo his way to get my Tacoma serviced and detailed in the shortest possible time line, plus he kept me informed during the entire process More

HONESTY I called to come kin for an oil change. Lisa told me I could come in right away. I did. Lisa suggested that typically a front end alignment is neede I called to come kin for an oil change. Lisa told me I could come in right away. I did. Lisa suggested that typically a front end alignment is needed, especially with. our Michigan roads full of potholes. When I told her it had just been done a few months earlier, she suggested we wait to see what the tec says.. I agreed. I half expected that I would be told it was needed. After all, how would I ever know the difference? When Lisa came to get me in the waiting area, she told me all I needed was the oil change! What a pleasant surprise! To make the experience even better, the cost of the full synthetic oil change was $20 less than at a nearby national oil change location. It was also completed within the time frame Lisa gave me. Honest and priced right. Thanks Lisa. More

Friendly and easy to work with! I have dealt with Ethan for several years, first for servicing my Prius and now for my Highlander. He is kind, knowledgeable and always able to work a I have dealt with Ethan for several years, first for servicing my Prius and now for my Highlander. He is kind, knowledgeable and always able to work around my schedule to find a convenient time for appointments. I highly recommend! Bobby Bedi, now the Finance Manager, was in sales when he sold me my Highlander. Also very friendly and made the car purchase experience very pleasant. More

Can't get a service appointment It's impossible to get a service appt, even though my car is still covered by its Toyota warranty. The service scheduling Web page does not work. No It's impossible to get a service appt, even though my car is still covered by its Toyota warranty. The service scheduling Web page does not work. No one answers the phone, even though they are open & it is mid day. The 2 On Line helpers who responded by text messaging were no help at all. This dealership had good service when it was owned by Serra, but now it is awful. I live only a couple miles from Suburban, but now it I'll have to go elsewhere. This dealership only cares about selling new cars, and has no interest in auto service or customer service. More

Possible purchase Yvette is super to work with. Have bought w/her before. Will do so again. Unfortunately Toyota computer system was down so unable to consummate dea Yvette is super to work with. Have bought w/her before. Will do so again. Unfortunately Toyota computer system was down so unable to consummate deal. More