Suburban Toyota of Farmington Hills - Service Center

He definitely need to improve his soft skills as he is in a customer facing role. in a customer facing role. More

The dealership did a great job in taking care of diagnostic testing and correcting the issues they found wrong with my car. Thank you. They also provided a ride to and from my home when I took my diagnostic testing and correcting the issues they found wrong with my car. Thank you. They also provided a ride to and from my home when I took my car in this morning.😊. Mikey was not my original salesperson, today he went above and beyond to help me with concerns I had with my Navigation System. He got in my car and he figured out the problem with my Navigation System and corrected the problem. He was very patient with me, and he made sure I understood what it was doing during the process. Amazing job from Mikey. Thank you so much Mikey. 😊😊 More

Mikey was extremely helpful. We didn't even purchase a vehicle from michael but helped reconnect the phone to our vehicle! We will be buying our next car from suburban toyota! We didn't even purchase a vehicle from michael but helped reconnect the phone to our vehicle! We will be buying our next car from suburban toyota! More

After going to multiple different dealerships, I finally decided to give the Suburban Toyota of Farmington Hills a visit. The dealership was overall a great and wonderful experience. Awring was the person t decided to give the Suburban Toyota of Farmington Hills a visit. The dealership was overall a great and wonderful experience. Awring was the person that helped me and she was nothing but professional, patient, and knowledgeable. overall, I had a great experience and I would highly recommend the dealership and Awring!! More

Had the the oil changed and the tires rotated today on my 2017 RAV 4. Received excellent and quick service. Roger Cole was my Service Advisor. 2017 RAV 4. Received excellent and quick service. Roger Cole was my Service Advisor. More

One word to describe my experience with them “TERRIBLE”! I had an appointment in the service department yesterday to fix a squeal coming from my 2023 Camry. A new car shouldn’t have a squeal. Erin Skowronsk I had an appointment in the service department yesterday to fix a squeal coming from my 2023 Camry. A new car shouldn’t have a squeal. Erin Skowronski, a service rep, had me wait almost three hours and never came to the lobby the tell me anything. Meanwhile, three different rotations of customers came in and out while I was waiting. After 1 1/2 hours I went to the office and asked Erin about how much longer the car would be. She just blew me off. I am a disabled veteran with a cane and after three hours she told me that they could not find the problem and for me take make another appointment to come back and leave my car there for “a couple of days”. It was really difficult for me to get THAT time, let alone come back. Shame. More

Good like location and appreciate the drive home from their friendly driver ty will be back. their friendly driver ty will be back. More

Have been missing each other's calls. I missed an appointment with Adam because of a lengthy doctor's appointment. Hot days are hard for me to leave the house because I have M.S. So, the I missed an appointment with Adam because of a lengthy doctor's appointment. Hot days are hard for me to leave the house because I have M.S. So, the problem is no with the dealership it is my health. Looking forward to getting back with Jim or Adam. More

The service department at Suburban Toyota is breathtakingly incompetent. Seriously, I was shocked at how effortlessly they were able to waste my time. My last appointment was to fix a door that breathtakingly incompetent. Seriously, I was shocked at how effortlessly they were able to waste my time. My last appointment was to fix a door that wouldn’t open, and they set an appointment for me but didn’t order the parts to perform the repair. Don’t think the service manager will be of any help, he was more clueless than the mechanic was – and that’s saying a lot. This dealership was the most inept I have ever encountered in my 50+ years. Don’t walk away from this dealership….RUN from it. More