Suburban Toyota of Farmington Hills

Three years ago, I wrote a glowing review of the service department of this dealership about work on my new 2022 Hybrid Rav 4. I now realize the trust I placed in this dealer was misplaced. On June 11, I department of this dealership about work on my new 2022 Hybrid Rav 4. I now realize the trust I placed in this dealer was misplaced. On June 11, I signed paperwork to purchase a 2021 Toyota Prius from Suburban Toyota of Farmington Hills. The dealer informed me that the hood latch needed to be repaired, but that the service department was short-staffed and that the service manager would not invest time in making this repair. It sent the car to a repair shop. I was told it was safe to sign the paperwork on the car because it would be ready by the end of the week. I received this message in writing from the dealer on June 17: “Your Prius is done from body shop now our Service is working on it for oil change and all regular maintenance. you will receive my confirmation within 2 days. Thanks” Over the past two months, I’ve reached out regularly about the status of the car. It’s now August 14. I’m paying on the Prius, but still have not received the car. I now realize that because I’m already paying the loan, the dealer has no financial incentive to get me the car, so it hasn’t. I have not gotten action from the managers or finance staff at this dealership. It’s unfortunate that posting a review like this is needed to get Toyota to respond or take action. If they decide to turn over the Prius to me, and honor their commitment to take the 2022 RAV 4 as a trade-in, it will be the third and last Toyota I buy. More

Aiyad was very fantastic n helpful throughout the delivery of the vehicle. He was very friendly n very receiving. delivery of the vehicle. He was very friendly n very receiving. More

Easy to do business with, knowledgeable, very nice experience. Would shop there again Like my new car experience. Would shop there again Like my new car More

Garrett Stevens was very patient in detailed throughout my whole car shopping experience! He was very informative, made an understanding all of my needs and wants, and took me as a customer very seriously. my whole car shopping experience! He was very informative, made an understanding all of my needs and wants, and took me as a customer very seriously. I appreciate his level of service and would highly recommend him to anyone looking to purchase a car in the near future. More

Need to take customer facing or soft skills course. Thinks he is funny and he is not. Awkward. I try to get other advisors when I go to Suburban. Thinks he is funny and he is not. Awkward. I try to get other advisors when I go to Suburban. More

I would like to thank Alex Lavrov very much! A real professional and a very good person. Alex helped me choose the car configuration I needed, informed me about the process of my case, answered A real professional and a very good person. Alex helped me choose the car configuration I needed, informed me about the process of my case, answered all my questions, and helped me comprehensively on the day I picked up my car from the salon. I am very glad that I met you Alex!!! Thank you so much! More

Waqas was very helpful and took his time making sure that we found a car best suited to our needs and budget. we found a car best suited to our needs and budget. More

Let me start first by saying thank you to Mr. Aiyad. He was phenomenal right from application to handover the car. This was my first car purchase and he was a strong support throughout the proces Aiyad. He was phenomenal right from application to handover the car. This was my first car purchase and he was a strong support throughout the process. He helped me getting the best car insurance quote. The process was seamless from his side. He went above and beyond with the service he provided. If we had more than 5 stars, would definitely give him more than that. An all rounder on the job. Would surely recommend his services and spread word of mouth for the dealership as well. Thank you for the assistance. More

Saleman was so nice. He was so patience with us and he help us with everything that we need. He was able to answer every questions and concerns that we have. He was so patience with us and he help us with everything that we need. He was able to answer every questions and concerns that we have. More

Issa was very quick to respond via Messenger and met all of our needs ensuring our car was ready as promised. Absolutely no pressure, very personable, and was completely up front about everything. He even of our needs ensuring our car was ready as promised. Absolutely no pressure, very personable, and was completely up front about everything. He even went below the offer we presented. Highly recommend Issa for any type of service from Suburban. More