Suburban Toyota of Farmington Hills

Everyone was fantastic to work with at Farmington Hills. I came in from out of town to buy the car and everything was ready to go! I appreciate Joe and Arwing's help in making this such a smooth process. I came in from out of town to buy the car and everything was ready to go! I appreciate Joe and Arwing's help in making this such a smooth process. More

Very professional service. Got me in and out quickly. Was very Satisfied with the service Got me in and out quickly. Was very Satisfied with the service More

Wonderful ladies wonderful the bus service in the world very nice friendly smile I’m so happy I swear to God I’m never see my life I swear thank you so much God bless you God bless you Toyota very nice friendly smile I’m so happy I swear to God I’m never see my life I swear thank you so much God bless you God bless you Toyota More

Their staff was professional, fast, and helpful. We were very pleased with the car we purchased! We were very pleased with the car we purchased! More

Aiyad ahmed great Saler his service is was very helpful i recommended to everyone Thanks to aiyad recommended to everyone Thanks to aiyad More

I don't know how to rate this dealership as I was turned away from receiving any service. I walked in at about 4:30 on a the Friday before Labor Day weekend. I didn't have an appointment so I wasn't expecti away from receiving any service. I walked in at about 4:30 on a the Friday before Labor Day weekend. I didn't have an appointment so I wasn't expecting the red carpet treatment. I really only wanted to have an engine code ran. I had already had a service appointment at a different dealership that morning and my engine light came back while taking my son to work. Since the Farmington dealership is less than 5 minutes from my son's job, I decided to stop in and have the code ran to get an idea of what I was dealing with. The person greeting in the drive lane asked if I had and appointment. I told him that I didn't but I only wanted a code scanned. He sent me forward and said that someone should be able to help. He sent me inside to the blue squares and shortly after I met Roger Cole. His "greeting" was "You got an appointment" I told him I did not, to which he immediately responded "I can't do anything for you without an appointment" I went on to attempt to explain that I only wanted a code scanned and that I had been services once that day at a different Toyota service center. I even went as far as showing him my receipt from that day. His then said: "Well I DEFINITELY can't do that because my mechanics are all about to go home." I had only stopped in because the listing on Google said that the service center was open until 6. Yet somehow at 4:30 all mechanics were going home? I also own an OBD scanner. I am well aware that you don't need to be a trained mechanic to run a scan. He could have done it, or literally anyone in the service department. The only thing I wanted was a shred of customer service. I went in literally as a Toyota customer, driving a Toyota, with a receipt from a Toyota service center and Roger's only answer, aside from his very unwelcoming tone and demeanor, was that "You can leave it here if you want!" Which I'm sure my 5 year old would have loved while she's standing in front of me, in her Disney princess dress! I would love to say that I would give this dealership or service center another chance but as long as Roger Cole is at that counter I honestly would never patronize this place and I would strongly discourage anyone else attempting to either. I wish I had the gentlemen's name that was outside. He was black, probably in his 30's, and gave excellent service. He acknowledged me immediately, asked how he could help and then tried to help. Roger Coles idea of customer service seems to make him feel that the guest in his lobby are a burden to him if they don't "got an appointment". More

Aiyad did an amazing job. He was spot on to help us and was very passionate and dedicated about the job. We came in looking a specific model and it was in high demand, but whe He was spot on to help us and was very passionate and dedicated about the job. We came in looking a specific model and it was in high demand, but when he heard about it he was on top of his game to help us find it. Overall Aiyad was spectacular and communicated with us and gave us all the information we needed. Highly recommend! More

Khristian was incredibly helpful with buying a brand new Rav4. He was knowledgeable and professional throughout our encounters. This was coupled with the knowledge base of Abdul who worked closely with Khri Rav4. He was knowledgeable and professional throughout our encounters. This was coupled with the knowledge base of Abdul who worked closely with Khristian and provided us a reasonable rate for a great car and warranty! Thank you again for the smooth and kind service! More

Khristian was a huge help on making sure I was satisfied with my time at the dealership and was very translucent with everything he did. At no point did I feel like he was trying to "get over" on me. I felt with my time at the dealership and was very translucent with everything he did. At no point did I feel like he was trying to "get over" on me. I felt a solid trust between us where I could relax and focus on determining the right car for me. He was a great help and im recommending anyone I know to him More

Aiyad was my salesperson and he made me feel very welcomed. I am a young woman who is very new to the car world and not once did he make me feel belittled or taken advantage of for being young, inexp welcomed. I am a young woman who is very new to the car world and not once did he make me feel belittled or taken advantage of for being young, inexperienced, and a woman. I have heard horror stories from other young women in my position so I had my guard up during this experience but with Aiyad there was no need! He was really really great. Thank you Aiyad! More