Suburban Toyota of Farmington Hills

Excellent service and the sales person Mr. waqas do extraordinary efforts to make this deal possible waqas do extraordinary efforts to make this deal possible More

Horrible person, very mean to deal with . Needed some parts which was missing from my car during purchase, after waiting for 3 months and getting confirmed from the dealership to pick it up, Needed some parts which was missing from my car during purchase, after waiting for 3 months and getting confirmed from the dealership to pick it up, the associates reaction was as if she was getting something from her home which I was scamming from her. Don't know how she still has a job More

Understands customer requirements and help to find great deals. Answers all the questions and explain everything in detail deals. Answers all the questions and explain everything in detail More

The cool calm professional demeanor of Aiyad Ahmed immediately made me feel at ease. Very important in a sales negotiation. The low pressure sales process was reassuring, and the delivery of my shiny immediately made me feel at ease. Very important in a sales negotiation. The low pressure sales process was reassuring, and the delivery of my shiny vehicle certainly put a smile on my face. More

Khristian and Alex were above reproach within assistance in purchasing and financing my new vehicle. Above reproach! in purchasing and financing my new vehicle. Above reproach! More

Waqas was wonderful to work with! He kept us informed and up to date at all times. Very kind and thorough. He kept us informed and up to date at all times. Very kind and thorough. More

They have arranged the vehicle well in time, it was nice experience. Aiyad is good sales person. The reason for not giving 5 is not Aiyad but the entire team experience wasn’t 5 star. But they did the basic experience. Aiyad is good sales person. The reason for not giving 5 is not Aiyad but the entire team experience wasn’t 5 star. But they did the basic and got the car in time. More

I recently financed a 2023 4Runner through Toyota Suburban in Farmington, and unfortunately, my experience was not as positive as I had hoped. Initially, everything seemed to be going well; I receive Suburban in Farmington, and unfortunately, my experience was not as positive as I had hoped. Initially, everything seemed to be going well; I received a used vehicle with 26,000 plus miles on it, and while there was a small crack in the windshield and a missing key fob, I was told these issues would be addressed. I worked with salesperson Olivia Wheelock, who then passed me off to a finance team member, Givon Cinque. I made it clear to Givon that I did not want to purchase any service plan. Despite this, I ended up with a component replacement plan costing $11,500. This total price was never clearly explained to me; I was only shown the monthly payment amount. While I take responsibility for not asking for all the figures upfront, I was disappointed to discover this after reviewing the paperwork a week later. When I realized what had happened and decided to cancel the service plan, I tried to reach Givon multiple times but received no response to my calls or voicemails. I then visited the dealership in person, where I spoke with Sales Manager Abdul Levy. Despite being there in person, I was told that Givon was unavailable and that I would need to come back to resolve the issue with him. My fiancé also contacted Olivia Wheelock, who reiterated that we needed to deal with Givon directly. This was incredibly frustrating and seemed like a deliberate attempt to avoid addressing my concerns. After not getting any help from the dealership, I called the Toyota Service Agreement Line and learned that I could cancel the service agreement directly through their website, without needing to go through the dealership. This was contrary to what I had been repeatedly told by the staff at Toyota Suburban. While I understand that purchasing a service agreement without fully understanding the details is partly my fault, I am writing this review because of the lack of honesty and professionalism I encountered. Both Olivia Wheelock and Abdul Levy misled me, and Givon Cinque's failure to return my calls felt intentional. These individuals, in my opinion, do not exhibit the character or integrity one would hope for when working with someone to make such a significant purchase. Additionally, I never received the second key fob I was promised, nor was the crack in the windshield repaired as agreed. Based on this experience, I will not be returning to Toyota Suburban or any other Lithia Motors dealership in the future. I would advise others to be cautious and ensure all details are thoroughly reviewed before finalizing any purchase at this dealership. **If you encountered the same situation and are having trouble removing the service agreement you can visit the Toyota Service Agreement Cancellation site which is tmisvpp.com, once at the cancellation page you will need your vin information and the address info for the lien holder which if you worked with Toyota is P.O. Box 22171 Tempe, AZ 85285. More

Olivia made our whole family feel comfortable when looking at our very first lease. She knows her stuff, she's polite and patient. She asks questions and responds in a way to help you meet your goals looking at our very first lease. She knows her stuff, she's polite and patient. She asks questions and responds in a way to help you meet your goals in looking for a new to you car. We never felt that "icky salesperson" feeling with her. We'll be back with her when it's time to get another car! Erin recommended Olivia and helped watch our toddler when we needed assistance. Thanks for everything! More

I recently purchased a Toyota RAV4 from Suburban Toyota of Farmington Hills, and I had the pleasure of working with Waqas Yousuf. I am extremely satisfied with the entire process. Waqas is very knowledgeab of Farmington Hills, and I had the pleasure of working with Waqas Yousuf. I am extremely satisfied with the entire process. Waqas is very knowledgeable and provided regular updates after I put down a deposit, ensuring that we found the exact car we were looking for. His dedication and communication made the buying experience smooth and stress-free. I highly recommend Waqas Yousuf, and I will definitely reach out to him again when we're in the market for a new car. More