Suburban Toyota of Farmington Hills

Garrett Stevens was a pleasure to work with. He was honest, and it was nice that he shared some of his working experiences with me during my visits. He was a good listener and answered all of th He was honest, and it was nice that he shared some of his working experiences with me during my visits. He was a good listener and answered all of the inquiries I had in the purchase of my used 2006 Toytota Sienna. It had been over 20 years since I purchased my last used vehicle and much has changed technologically since then. For older customers such as me, it would have been helpful if Suburban Toyota of Farmington Hills would have explained some of the newer features which came with my 18 year old used vehicle as many of these features were new to me and I had to search the internet to find out about some of them. I imagine if I had contacted the dealership they would have taken the time to explain some these features, but it would have been more helpful if someone would have sat in the vehicle with me at the time of closing and explained the operation of all the levers and knobs. The owners manual was helpful in learning how to operate my new used vehicle, but I am guessing that older customers like me find it frustrating to read (where are my glasses) these somewhat lengthy owners manuals to figure out how things work. Another helpful tool that the dealer could have provided me with would have been a listing of all the reference websites that Toyota owners have identified in forums over the years which are very helpful in answering some of my vehicle specific questions. I also believe that all Toyota dealers should take close up photographs of the driver's side identification door plates and post these photographs on their vehicle sales website(s). There is much important information on these door plates just in case the prospective customer wants to know the specific Color Code (C), Trim (TR), Axle (A), and Transmission (TM) of the vehicle before them make their final purchase. I believe it would also be helpful for older customers such as myself to only be contacted by one sales associate throughout the entire purchasing process. With all of the scammers operating in the world today sometimes older people get confused if too many emails or telephone calls are sent to them from the same dealership. And lastly, please get rid of your bots. Humans are much more helpful and interesting to talk to and even though they get paid very little. Thank you. More

The dealership was not only clean and very cozy, but all of the Staff ensured I was comfortable and happy. of the Staff ensured I was comfortable and happy. More

Josue C. Was a great salesman. He really spent all the time I needed him to, to really work hard with not only finding me my new Tacoma that I was wanting but Was a great salesman. He really spent all the time I needed him to, to really work hard with not only finding me my new Tacoma that I was wanting but getting it to me for a great price. I couldn’t be happier with him and my overall experience with the dealership. It took a few trucks and test drives to find “The One” but he made it happen. I’m so happy with not only my new Tacoma TRD Sport and all its features but the overall experience and attention Josue provided to me during the process. He was friendly, helpful, knowledgeable and it was a pleasure working with him on my new vehicle. Thanks to Him and all of the Team! One Happy Tacoma Owner Right Here! ~Scott B. More

a very good sales guy A very good sales guy, I am satisfied with this service. satisfied with this service. More

We loved working with John when purchasing our 4Runner! He was super approachable and friendly and walked us through each step of the process thoroughly and made sure we understood, even when his computer He was super approachable and friendly and walked us through each step of the process thoroughly and made sure we understood, even when his computer wasn’t being helpful. Great experience! More

We’ve had the pleasure of working with Khristian while purchasing our 4Runner, and I’m so grateful to him for his prompt and helpful responses to my questions, great attitude, and full transparency of wha purchasing our 4Runner, and I’m so grateful to him for his prompt and helpful responses to my questions, great attitude, and full transparency of what to expect through the process. This is the first purchase we’ve made through a dealership, and Khristian made us feel at ease and confident about our options and purchase. He kept us informed at every step of the way about when the vehicle and title would be available so we never wondered where we stood or what was happening. His super approachable and friendly demeanor made each interaction very comfortable and reassuring about our purchase. Highly recommend working with him! Go Lions! More

Mikey was great I explained what I wanted in a new Tacoma and showed all the options I had that could fit around my budget he was straight forward and clear making my first lease a smooth and easy process an and showed all the options I had that could fit around my budget he was straight forward and clear making my first lease a smooth and easy process and a nice upgrade from a 1997 tacoma to a 2024 More

Seamless and transparent - great experience. Very smooth process and we couldn’t happier. Thank you! Very smooth process and we couldn’t happier. Thank you! More

Aiyad was wonderful to work with! He made the process so easy and very great with answering my questions for a first time new car purchase! He made the process so easy and very great with answering my questions for a first time new car purchase! More

I can’t tell you how nice it was to work with Khristian! He was kind, funny, compassionate and most importantly, was able to finish the sale of my perfect RAV4 without any drama or wasted time! I would refe He was kind, funny, compassionate and most importantly, was able to finish the sale of my perfect RAV4 without any drama or wasted time! I would refer a friend or family member in a heartbeat! More