Suburban Nissan of Troy

Absolutely great experience! We were greeted immediately after entering the dealership and introduced to Justin, the salesman working with us for the day. Justin was very confiden We were greeted immediately after entering the dealership and introduced to Justin, the salesman working with us for the day. Justin was very confident and professional. He asked us if we wanted any refreshments before we sat down to discuss our car of choice. He even showed us a few other options in our price range while we waited for the car to be brought out for a test drive. Also, before we hit the road he gave us a rundown and a tour of the car’s features which was nice. Ironically we ended up purchasing one of the alternatives Justin recommended at the start so we’re thankful he made sure we weren’t limiting our options. When it came time talk price and sign paperwork he was fair and explained everything very well. I’d recommend Justin to any customer looking for a positive experience at Suburban Imports of Troy. More

Equinox I went in to suburban Nissan after my car was totaled by a hit and run, I told James the type of car I may be looking for and my budget and he helped I went in to suburban Nissan after my car was totaled by a hit and run, I told James the type of car I may be looking for and my budget and he helped me find a great clean and reliable car with all the features I was looking for and very safe for me and my daughter. He was patient and gave his full time and attention during the process of helping me choose the right car even when I kept changing my mind. I’m grateful to have found someone that I feel I can trust to always purchase cars from. James was very professional and really went above and beyond and was perfectly happy to do so. More

Yes they did It was a awesome experience I love it I recommend anybody to this dealer ship I will come back again thank you have a great day It was a awesome experience I love it I recommend anybody to this dealer ship I will come back again thank you have a great day More

Very Good Experience Stopped in to look for a pickup truck. I was greeted by a very friendly and knowledgeable Joe Lacy. My transaction was going to be a bit complicated Stopped in to look for a pickup truck. I was greeted by a very friendly and knowledgeable Joe Lacy. My transaction was going to be a bit complicated so the manager Rob Risse stepped in willingly to help. Both of them were understanding of my need and concerns. Together they found me a very nice vehicle. The both went beyond the program to get things done quickly and provide me wit a great price also. I would highly recommend Suburban Nissan and that Rob for going the extra mile. More

Caring and Energetic Josh, our salesman, was incredibly helpful in all stages of the process being the first salesman to approach us on the floor to even working after hou Josh, our salesman, was incredibly helpful in all stages of the process being the first salesman to approach us on the floor to even working after hours after he had left the dealership to help my fiancée recover her lost sunglasses. He went above and beyond to help us locate exactly what we were looking for. Would very highly recommend him for anyone More

Service Above & Beyond my Expectations I had been searching for a quality used cargo van for close to 2 months without any luck... several dealerships advertised what looked like a great d I had been searching for a quality used cargo van for close to 2 months without any luck... several dealerships advertised what looked like a great deal, only to find out it was the old "bait & switch" as soon as they got me in the door. I contacted James online and he was able to track down the perfect truck for our company. He had it picked up from the Waterford location and I was able to come in and test drive the next day. My experience with the Used Car Department of Troy Suburban was a pleasant surprise after being misled by several other dealerships in the area. The finance department worked diligently to get us the best terms, the vehicle was completely detailed before delivery, and James even came to our Royal Oak office to get final documents signed by us. 5 Star rating all around. They made us feel welcome & appreciated and James was the ultimate professional. Truly elite service. I highly recommend anyone looking for quality used vehicles to go see James and the staff at Troy Suburban. More

Wonderful service Jermaine is absolutely wonderful. He is patient, funny and will not sell you anything you don’t need. I had a slight idea of what I wanted but wasn’t Jermaine is absolutely wonderful. He is patient, funny and will not sell you anything you don’t need. I had a slight idea of what I wanted but wasn’t sure. He helped me find a car that would be good for me without selling me things I didn’t need or want. Before we even started looking he helped me figure out interest rates on new and used cars to see what the better deal was. He took his time with what I was looking for and told me the pros and cons of each car we saw. If there isn’t a car that you want, he will track it down. Even when I come in for service he always comes up to say hi. He will not sell you anything you don’t need and will always answer any questions. I’ve been to other dealerships that were only selling a car just to sell a car. Jermain is not one of those people though. He will show you what’s in your price point and help figure out what will benefit you most if you don’t know. He’s not pushy either which is great. More