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Suburban Nissan of Troy
Troy, MI
393 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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393 Reviews of Suburban Nissan of Troy
March 03, 2019
Amazing and smooth James made the experience wonderful and a breeze. It was a pleasure working with him and I am really impressed with the car that he sold me. James made the experience wonderful and a breeze. It was a pleasure working with him and I am really impressed with the car that he sold me. More
by Av1atien
Employees Worked With
James Sirr, Justin Pantoya
December 15, 2018
FIRE LEONARD RUN FROM THIS DEALER! They have the worst customer service in the world. I purchased my car here 2 years ago, that experience was ok. Today I went bac RUN FROM THIS DEALER! They have the worst customer service in the world. I purchased my car here 2 years ago, that experience was ok. Today I went back to purchase a new car and return my lease. I first called and asked if I needed to make an appointment as I had a lease return and was purchasing but I have never turned a lease in before so I was curious to the process. The man on the phone said I could just walk in during business hours. I came today at 3:15. When I arrived I let the 3 salesmen know that I was here to purchase a car and return my lease. The “salesmen” Leonard Zelfa states that we had to have an appointment. I told him I was sorry for the mix up but the man on the phone stated I could just walk in during normal business hours. He told me I “had better call that guy up because you need an appointment, that’s not how it works”. I was in disbelief! Here I am trying to purchase a new vehicle and he is all hung up because I didn’t make an appointment? My spouse and I couldn’t believe it! We’re 30 years old and do 24 month leases, do you know how much money you just lost? I waited and finally a nice young gentlemen came out and returned my lease. It took approximately 1 and a half minutes. While waiting I told my spouse I would rather die then lease another car here. We left and drove straight to Tamaroff Nissan and purchased a beautiful new $34,000 Altima. When did it become so normal to be so rude? Suburban if you’re listening, FIRE LEONARD ZELFA! He is rude and lost a sale today because he didn’t have patients for returning a simple lease. Shame on him. I will never deal with that dealership again! More
by joshua
Employees Worked With
leonard Zelfa
December 15, 2018
Great car buying experience I had very good experience here at Suburban imports of Troy. All the staff were very helpful, professional and kind. My sales representative was Justi I had very good experience here at Suburban imports of Troy. All the staff were very helpful, professional and kind. My sales representative was Justin Justin Pantoya, was very helpful, gave every minute details about the car, answered all questions and at the end, I was confident that I made good choice. Price was competitive, was able to get multiple financing options, paperwork was smooth and quick. Overall nice experience. More
by Umesh Handigol
Employees Worked With
Justin Pantoya
December 03, 2018
Very well taken care of This is the second vehicle we have purchased from Suburban Nissan. In both cases we traded in our vehicles and were given fair trade in values. The wh This is the second vehicle we have purchased from Suburban Nissan. In both cases we traded in our vehicles and were given fair trade in values. The whole process from start to finish we were treated wonderfully. Our salesperson Josh Bianco was very helpful and listened carefully to my requests and provided me with exactly what I was looking for. You can’t ask for more than that. He kept the ball rolling all the way through the process and when it came time to finalize the deal the finance manager was great and had everything well organized so it only took a very short amount of time and I was on my way with my new car. When the time comes to do it again I will be back. Thanks More
by Rogue1
Employees Worked With
Josh Bianco
November 28, 2018
Good experience overall . My first time buying from a dealership so not much to compare it to, but process was smooth, staff was friendly prices were decent (albeit minimall . My first time buying from a dealership so not much to compare it to, but process was smooth, staff was friendly prices were decent (albeit minimally negotiable), used vehicle was clean and runs well. More
by Bdog
Employees Worked With
Justin Pantoya
November 09, 2018
Quick, Easy, & Professional. I had a small time frame from the time this dealership opened and the time I had to be at work. They got me in and out in less than 2 hours. I’m astou I had a small time frame from the time this dealership opened and the time I had to be at work. They got me in and out in less than 2 hours. I’m astounded by their professionalism and how they handled my transaction in a timely manner. They treat you like family here. I’ll definitely come back and do more business here again. More
by Meng
Employees Worked With
Justin Pantoya
November 03, 2018
Informative Great close to a great leasing experience. Explained everything in great detail regarding our lease along with options for appearance and wheel and t Great close to a great leasing experience. Explained everything in great detail regarding our lease along with options for appearance and wheel and tire coverage. Overall top notch experience! More
by Candice
Employees Worked With
Joe Claiborne
October 30, 2018
A True Pleasure! I want to start by saying I worked with Josh and my experience was very good! He is very polite and knowledgeable. Buying a car can sometimes be overw I want to start by saying I worked with Josh and my experience was very good! He is very polite and knowledgeable. Buying a car can sometimes be overwhelming but he made the process very easy. Even after my purchase we stay in contact and he helps me with my questions. Very genuine and good guy overall. Management also very good. Certainly recommend friends and family. Thank you Josh! More
by Mohamad
Employees Worked With
Josh Bianco
October 20, 2018
Best Sales person at Best Dealership Just a phenomena experience and can't beat the entire people at this dealership. Wonderful total experience. Just ordered 2018 Nissan Rogue - will pi Just a phenomena experience and can't beat the entire people at this dealership. Wonderful total experience. Just ordered 2018 Nissan Rogue - will pick up. Wednesda6 More
by BarryRBerlin
Employees Worked With
All, Jermaine Phill
October 03, 2018
2017 Volkswagen Passat James is very patient, professional, and will cater to your needs to make you happy. I highly recommend him being your car sales representative!! He R James is very patient, professional, and will cater to your needs to make you happy. I highly recommend him being your car sales representative!! He Rocks!!! You will be pleased working with him!!! Goooo James #1 More
by tjmanzie
Employees Worked With
James Sirr
