Suburban Nissan of Farmington Hills

Satisfied customer Great customer service! I would recommend it to anyone. John answers any questions you might have. He's a patient and a knowledgeable man. He makes su Great customer service! I would recommend it to anyone. John answers any questions you might have. He's a patient and a knowledgeable man. He makes sure you leave satisfied. More

disappointed Incompetent technicians,bad management and fabricated invoices to scru up car history.No surprise that employee and managers quitting rate are so high Incompetent technicians,bad management and fabricated invoices to scru up car history.No surprise that employee and managers quitting rate are so high. I wouldn't trust them even with simple oil change More

An oil change at premium pricing should be some complicated Beware of the claim for Express Service. On multiple times I've been told that an oil change would take over two hours and that I should make an appoi Beware of the claim for Express Service. On multiple times I've been told that an oil change would take over two hours and that I should make an appointment. When I phone to make an appointment, I'm told it is not necessary (that is when I don't get disconnected while being on hold indefinitely). More

Excellent, friendly service! We searched online for the perfect 4x4 and found a Toyota 4Runner here. The salesman, John Desanto, was so friendly and helpful and we got an EXCELLEN We searched online for the perfect 4x4 and found a Toyota 4Runner here. The salesman, John Desanto, was so friendly and helpful and we got an EXCELLENT deal on a warranty from the sales manager! Buying the Toyota was an easy transaction and it was perfectly priced at the low end of the Kelley Blue Book value - no negotiations needed! I would highly recommend this dealership and shop here again in the future!! More

High cost of service I went in for the CVT service. This ended up costing $330. They charged me $175 just for the transmission fluid. This seems rather excessive for 8 I went in for the CVT service. This ended up costing $330. They charged me $175 just for the transmission fluid. This seems rather excessive for 8 quarts (max). The only reason that I agreed to have it done is because those CVTs are so fragile that I only want Nissan working on it (I'm on my second one). I'll keep going there for oil changes (around $38), but the rest of their services are just over-priced. On the upside, everyone there is very friendly and professional. More

Swift, courteous and helpful Everyone was helpful, informative, attentive and very courteous! They did everything to try to get us a car with all we wanted in it in a timely fashi Everyone was helpful, informative, attentive and very courteous! They did everything to try to get us a car with all we wanted in it in a timely fashion, and tried to work within our budget. Joshua was very attentive and the follow up was good. I only hope the service continues in this same fashion,which I feel it will. Brian was also very kind and accommodating. More

Great experience We've been dealing with suburban for a long time but I must say this young man really did do a phenomenal job and was very respectful. I recommend any We've been dealing with suburban for a long time but I must say this young man really did do a phenomenal job and was very respectful. I recommend anyone to go see Ross at Nissan in Farmington hills. I own a used car lot myself and and I am huge on customer service. Once again very nice young man and had the pleasure to deal with him. Thank you for the best expirience at suburban so far! More

Excellent Service! I am new to the "car world" and was so nervous to try and find a new car. When I got to Suburban Imports of Farmington Hills, I was greeted promptly a I am new to the "car world" and was so nervous to try and find a new car. When I got to Suburban Imports of Farmington Hills, I was greeted promptly and directed to someone who could help me. They helped me find a car I could lease and were patient and willing to answers all questions. I am glad I chose this dealership. Love my 2016 Sentra and the service the consultants provided! More

In and out quickly, do not try to sell service The dealership gets you in quickly, explains service, and does not try to sell you service you don't need, only service you do need, I am a former aut The dealership gets you in quickly, explains service, and does not try to sell you service you don't need, only service you do need, I am a former auto mechanic before becoming a Lawyer, and know the difference. This is a very honest dealership. More

Fantastic Experience If you are like many and can't stand thinking of dealing with car dealerships and salespeople, this is the place for you and Brian is your salesperson If you are like many and can't stand thinking of dealing with car dealerships and salespeople, this is the place for you and Brian is your salesperson! Brian quickly took care of our old lease, took my worries about any damage on my current car away and found us our perfect car. He got us a great deal and offered any and all help we could possibly need in an incredibly short amount of time. He was very low pressure and the most important thing was that you could tell he was all about meeting your needs, not making a sale. This is our 6th Nissan too. The sales manager, Lydia, is also a very kind woman who makes the experience more enjoyable and easy. We have had great experiences at this dealership and will be back. More