Suburban Nissan of Farmington Hills

BrianEvans is Awesome! January 8, 2018 I would like to pay a well deserved compliment to Brian L. Evans (my Sales Consultant). Upon my visit on January 2, 2018, Brian was v January 8, 2018 I would like to pay a well deserved compliment to Brian L. Evans (my Sales Consultant). Upon my visit on January 2, 2018, Brian was very attentive to my concerns about getting out of my 2 year lease. He went over and beyond to treat me with Excellent Customer Service...Very Polite, Honest and Concentration on what I needed in a car and payment. Brian, was very detailed in teaching me every step about how to use my new car. He kept his promise, he followed up the next day and the day after to see if I had any questions and to thank me once again for my business. On January 5, 2018, I called Brian he immediately returned my call to assist me with my car. He was a pleasure to work with and I am enjoying the comfort and the style of my new Nissan Rogue Sport. Thank you Brian for being a "Real Person." Carolyn D. More

Amazing customer service I have been car shopping for years and I’ve never experienced such an amazing sales person. Every question I asked he had the answer. A true profess I have been car shopping for years and I’ve never experienced such an amazing sales person. Every question I asked he had the answer. A true professional in every sense of the word. He introduced me to service, showed me every feature on the car, paired my Bluetooth and showed me how to work my navigation. If anybody is looking for a hasslefree experience I would highly recommend Brian Evans. More

My Experience with them is worst. Absolute sales stuff. I am surprised to see his rating a 5 star, either this is cooked up or he has treated me really very bad. This guy emotionally confuses you to take hi I am surprised to see his rating a 5 star, either this is cooked up or he has treated me really very bad. This guy emotionally confuses you to take his sales to a new level. Later I could find out from some my friends to had same experience from him in the past. I dont even rate this dealership as I have seen a better one. More

My experience was great and it was because of Bryant Thomas. Bryant Thomas was very informative and patient with me. He was seemed concerned and made it his number one priority to make sure I walked out of that Bryant Thomas was very informative and patient with me. He was seemed concerned and made it his number one priority to make sure I walked out of that dealership a happy man. He got a great deal for me and I am still very happy with my experience. Thank you Bryant Thomas at Suburban Nissan of Farmington Hills! Other staff was very professional as well. More

Very Poor Salesmen In August 2017 I went to test drive an used Audi S4 and during the 10min test drive at 2pm the sales guy literally fell asleep on the passenger seat, In August 2017 I went to test drive an used Audi S4 and during the 10min test drive at 2pm the sales guy literally fell asleep on the passenger seat, no big deal...it happens. I gave their team my entire lunch time to gather my information, appraise my car, ask me any question they needed, etc. I came to a conclusion that the S4 was too small in the back for my 3 kids . Three months later I go in to look at their Maxima and Bryant confronts me right away and he tells me that before he can bring the car for me to drive he needs to know if I'm serious about buying it the same day otherwise he wont bring it out for me. I guess they had beef with me for not buying the S4 the first day either. I walked out and will never try to do business with Suburban. More

Awsome Experience I Purchased a car from Bryant Thomas and he treated me very well. I am in my 70s and it was nice to talk to someone that treated me with dignity and I Purchased a car from Bryant Thomas and he treated me very well. I am in my 70s and it was nice to talk to someone that treated me with dignity and respect. He listened and made sure I got the care I wanted. I will be referring my family and friends to Bryant. Thank you Bryant! More

Worst Servicing I recently visited Suburban Nissan Service center to do my 3rd servicing of Nissan Rogue (2016). Just to change OIL & replacing air filter, cabin filt I recently visited Suburban Nissan Service center to do my 3rd servicing of Nissan Rogue (2016). Just to change OIL & replacing air filter, cabin filter they charged me 172$. They not even told me the estimate of servicing. Service rep handed over key to me in less than 20 mins. service was very bad; no vacuum, washing was not proper. I could see dirt everywhere under viper, backside of my vehicle. I never go back to this service center. These guys are cheaters More

Gone Rogue! I had gone to several dealerships and none offered what Suburban Nissan did to get my sale. They worked out the payments to where I was comfortable. I had gone to several dealerships and none offered what Suburban Nissan did to get my sale. They worked out the payments to where I was comfortable. John was very professional and went out of his way to make sure I was happy. He was patient in showing all the special features of the SUV and in answering all of my questions. I look forward to many years of driving my vehicle. Thanks for everything. Vangie W. More

Car Buying Finally Made Easy! I would like to thank John .I don't have experience in buying old car .Even though I want a good deal and fast easy transaction and that is what I rec I would like to thank John .I don't have experience in buying old car .Even though I want a good deal and fast easy transaction and that is what I received even on a busy working days. John was very nice help full. More

A 2017.5 Murano to Remember! Thanks to the amazing product knowledge and savvy personality of my sales specialist John Ashcraft - I am totally enjoying my new Java colored Murano Thanks to the amazing product knowledge and savvy personality of my sales specialist John Ashcraft - I am totally enjoying my new Java colored Murano with a Mocha interior! (That's right...think "Mocha-Java," friends!). John was dressed professionally, was extremely polite, and either answered all our questions immediately or he found the answer. The Murano is a hot car and even though they had no in stock colors I liked, John very patiently researched nearby area and was able to get the exact car 🚗 wanted, delivered. He went above and beyond in helping our family get acquainted with the features of the car, and we could not be happier. Thank you, John - for truly excellent service. Nancy & Gary Jeffers More