Suburban Nissan of Farmington Hills

Sales & service Took my 2016 Nissan Rouge in for basic service and while my SUV was being serviced I went into the show room and was greeted by Shaun, One of the sale Took my 2016 Nissan Rouge in for basic service and while my SUV was being serviced I went into the show room and was greeted by Shaun, One of the sales reps. He showed me around and gave me some pricing for my considering or buying a new vehicle. Very nice people to work with More

Speedy goodness I had a horrible time at another dealership for my company car so I decided to switch brands. Chantel understood my frustration and got me the price I I had a horrible time at another dealership for my company car so I decided to switch brands. Chantel understood my frustration and got me the price I needed and approved within minutes even though the other place took 4 days and still asking for more information about my company. I think audited financials referendum and all info on the application would be more than enough. Very happy with speedy good service and I'm usually critical about how horrible most service is usually. More

Very professional, friendly, thorough We didnt have to spend a whole lot of time with Brian, but what time we did spend was pleasant, and he answered our questions thoroughly. We felt valu We didnt have to spend a whole lot of time with Brian, but what time we did spend was pleasant, and he answered our questions thoroughly. We felt valued as customers and acknowledged as individuals. More

Service is either incompetent or crooked I took my vehicle in for a scheduled routine service (33k miles for oil change and tire rotation). Was informed that my rotors were "deeply grooved an I took my vehicle in for a scheduled routine service (33k miles for oil change and tire rotation). Was informed that my rotors were "deeply grooved and scorched". This seemed strange given it's a relatively new vehicle and asked for pictures. Suddenly, a new diagnosis is provided by a different tech and now the rotors are just fine. I was also told my brake pads needed to be replaced but given my suspicions were now almost as high as their prices, I decided if they truly did need replacement, I'd have my trusted tire company do the inspection / replacement a few days later. Sure enough, the tire company took a look today (after driving another 400 miles no less) and my pads are also fine for at least the next 6 months. I tried to speak with the associate who I felt was being dishonest when I returned to pick up my vehicle but nobody could find him (and I was in a hurry to get back to work). He mysteriously did not acknowledge my texts after the truth about the rotors was apparent. I naively thought this type of pattern was a thing of the past and that the risk of losing a potential long term customer and a poor review would not be worth 600 bucks in parts and labor. Needless to say, I'll never trust this service center for anything again More

Worth the drive from Okemos to this dealership Great experience purchasing a used vehicle. Everyone was very friendly and worked with us to make a deal we were pleased with. Will recommend to other Great experience purchasing a used vehicle. Everyone was very friendly and worked with us to make a deal we were pleased with. Will recommend to others. More

This dealership goes above and beyond This has been one of the best car buying experience I’ve ever had. My dealer Shaun Bradley was very informative and worked very hard and went above a This has been one of the best car buying experience I’ve ever had. My dealer Shaun Bradley was very informative and worked very hard and went above and beyond to help me get a car when times have been a little troubled and I needed a vehicle. From Shaun to his manager, to the finance person to the man that greeted us at the door when we arrived, superb professionalism, friendliness and made my daughter and I feel most welcomed. Not once did I feel like I was with a “pushy salesman”. I felt everyone I was in contact with, worked hard to get me everything I needed and to make my car buying experience a respectful, informative and most welcoming one. When I arrived to pick up my new vehicle, I was welcomed with my 2019 Sentra with a huge red bow and a sold sign on the mirror with my name on it. What a wonderful surprise and personal touch! I would be honored to recommend this dealership to anyone who is in the market for a new vehicle. They work hard to find your perfect fit. More

Well taken care of. The Suburban auto group is a one stop car buying experience. My wife and I began our car search nervously. We looked online where we found 2 potentia The Suburban auto group is a one stop car buying experience. My wife and I began our car search nervously. We looked online where we found 2 potential vehicles. When we arrived at this dealership, our new friend Orlando Medina helped us find the car we were looking for. He took us to see it. And throughout the process, he was low pressure and put us at ease. We got a great deal on a nice used car. I highly recommend this dealership. They made a potentially stressful situation into an enjoyable experience. More

Great experience! After realizing I was over mileage on my leased vehicle, I went to Suburban Nissan of Farmington Hills, as soon as I walked in, I was greeted with a s After realizing I was over mileage on my leased vehicle, I went to Suburban Nissan of Farmington Hills, as soon as I walked in, I was greeted with a smile and the sales manager guided me over to Shaun, where he immediately started going over my options, I ended up actually buying a Rogue instead of leasing, and I couldn't be happier! I love my Rogue! Thank you, Shaun and your team! Sincerely, Christina Casler More

Happy customer Bobby was great. He was nice and helpful. We weren’t planning to purchase but he was so helpful and thorough. Bobby went out of his way to make the Bobby was great. He was nice and helpful. We weren’t planning to purchase but he was so helpful and thorough. Bobby went out of his way to make the process so easy. We couldn’t have asked for a better salesman!!! Recommend him highly. More

Great from start to finish Shaun and the crew treated me and my mom like family throughout the entire process!! He even came in early the next morning so that I could pickup my Shaun and the crew treated me and my mom like family throughout the entire process!! He even came in early the next morning so that I could pickup my vehicle before heading into work! I haven’t had a car-buying experience like this since....never before! The manager Scott came out to check on us as well! Thank you, Shaun! (Still need the moon roof!lol) More