Suburban Nissan of Farmington Hills

Jordan Burns provided me with the worse customer service. He is very lazy. I sent my car in with valet pickup on a Tuesday due to hearing a squeaking noise. I also asked for an oil change and tire rotati He is very lazy. I sent my car in with valet pickup on a Tuesday due to hearing a squeaking noise. I also asked for an oil change and tire rotation. Considering that it is the Winter time, my main focus was to fix the squeaking noise. Jordan called at the end of the day saying they did an oil change and tire rotation but didn’t check where the noise was coming from because they ran out of time. He said he would make me another appointment on Thursday to see where the sound is coming from but it might be brakes since it looks like I need those. Thursday came and no one came back to pickup my car. I called multiple times and the customer service reps said there was no appointment set and no availability until next week. So Jordan never made an appointment for me like he said he would. I called again and spoke to Brandon. He was able to miraculously fit me in with an appointment and arrange for Valet pickup. Jordan then calls and says do you want me to fix your brakes. I said, You are supposed to be checking to see where the noise come from. This is what we discussed on Tuesday. At the end of the day, before they closed he calls back and says the noise is from brakes and rotors but we don’t have time to fix it today. You can bring your car back next week or you will need to leave car overnight. I told him that I had been trying to get the squeaking noise attended to since Tuesday and I had to take my daughter to the doctor the next morning and needed my car by 10am. He agreed to me getting car back by 10am. He called the next morning and after charging me over $1200 for brakes, he then says no one can drop my car off until 11:30am or I will need to come pick it up if I need it before then. Keep in mind that this is 9am and I have a daughter that needs a car seat. When asking for a manager, he said the manager was not available. I told him that his service has been horrible the entire time and I planned to report ti. Then he called back and said valet could bring my car back before 10am. This will be my last time going to this location for service due to this experience. However, the valet guys that dropped off and picked up my vehicle was nice. More

Brian was a great salesmen and very helpful in every way! He was patient in my decision making and showed and highlighted all of the cars features. I would definitely recommend. He was patient in my decision making and showed and highlighted all of the cars features. I would definitely recommend. More

Chris was amazing! I am very picky when it comes to choosing a car because it is a big purchase. He was very knowledgeable and was able to find the perfect car for me. I am very picky when it comes to choosing a car because it is a big purchase. He was very knowledgeable and was able to find the perfect car for me. He made the experience quick and easy. More

This was by far the best car buying experience I’ve ever had. Gigi was awesome throughout the entire process. I’ll be back for sure! had. Gigi was awesome throughout the entire process. I’ll be back for sure! More

Amazing customer service. Always make sure i drive off in a car that i feel comfortable with, it suits me, and makes me feel amazing! Always answers my questions!! Great guy! Always make sure i drive off in a car that i feel comfortable with, it suits me, and makes me feel amazing! Always answers my questions!! Great guy! More

The dealership is great and works with your needs and my sales team was excellent Shaun was the best would refer the dealership and sales man to everybody sales team was excellent Shaun was the best would refer the dealership and sales man to everybody More

Good selection and worked with me on a fair price. After a brief negotiation, I was told the customer comes first. After a brief negotiation, I was told the customer comes first. More

Despite not having the initial car we came in for, Gigi and the other staff were quick to help us find another :) and the other staff were quick to help us find another :) More

BRIAN EVANS from Sales Team was very supportive and knowledgeable, he was able to clarify all my questions along the process. He really deserves 5 stars. This is my third deal with him and definitely knowledgeable, he was able to clarify all my questions along the process. He really deserves 5 stars. This is my third deal with him and definitely I will continue working with him for my future vehicle needs. He was above and beyond with this process! Thanks Brian! More

Brian, Shaun and Scotte are part of such a great team selling cars. Brian was able to upgrade my lease and make the process quick and easy. He worked diligently with me and my needs. It was a great exper selling cars. Brian was able to upgrade my lease and make the process quick and easy. He worked diligently with me and my needs. It was a great experience. In highly recommend Suburban Nissan! More