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Suburban Nissan of Farmington Hills

Farmington Hills, MI

4.8
801 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied. It is my personal commitment to see that all of your expectations are not only met...but exceeded. Best Wishes, David T. Fischer Chairman & CEO About The Suburban Collection The Suburban Collection based in Troy, MI, offers an array of automotive solutions to retail and industry customers throughout Michigan and Florida. The company's 60+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning 32 convenient dealership locations and AAA-approved auto repair and collision service centers - including two Fischer Body Refinishing locations. The Suburban Collection also operates three GM-authorized accessory distributors and installers; the Southeastern Michigan Accessory Center (SEMAC), Florida Automotive Distributing and Accessories of Chicago. The company's Competitive Vehicle Services (CVS) division ensures that the latest vehicle models are always within reach of businesses that design and test the vehicle safety of the automobiles of tomorrow. The Suburban Collection also manages the fleet of historical General Motors vehicles as Global Logistics Services.
Contact Dealership

37901 Grand River Avenue

Farmington Hills, MI

48335

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Showing 801 reviews

July 15, 2023

Welcoming atmosphere. Everyone is friendly and attentive to your needs and wants. Will recommend highly. More

by Reese
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Suburban Nissan of Farmington Hills responded

Hi Reese, we are very happy to have provided you with such a positive experience! We hope to see you soon!

July 13, 2023

Cherie Jones has been awesome to work with! Besides them selling the vehicle we were working on the day I was to pick it up she went and found a better car and worked to get the price very clos More

by mary48336
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cherie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake
Jul 16, 2023 -

Suburban Nissan of Farmington Hills responded

Hi, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

Jul 16, 2023 -

mary48336 responded

Wanted to clarify my first reply now that we have the full information. The dealer did not sell the car out from under me. A delivery driver hit it. Do they not realize that there are cameras all around those buildings? Feel sorry for that guy. Everybody there treated me exceptionally well, and, were patient with me and my physical limitations. I would not hesitate to visit them with any of my future needs.

July 11, 2023

they were very professional and replied to my request in timely matter. i will recommend them to my family and friends. More

by shantjamgotchian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scotte Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cherie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2023 -

Suburban Nissan of Farmington Hills responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks again for the recommendation, and have an amazing day!

June 29, 2023

Quay, your exceptional service and honest descriptions during my car purchase were appreciated. Thanks for making this process smooth and satisfactory. More

by noza8181
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Quay Allen-Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2023 -

Suburban Nissan of Farmington Hills responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

June 21, 2023

Cherie Jones in Sale department helped my Daughter buy her first vehicle, a used Rogue . Test drive's were great. Cheri was able to get her the vehicle and price she needed, Vehicle was pristine on deliv More

by RRH
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Cherie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2023 -

Suburban Nissan of Farmington Hills responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Nissan of Farmington Hills. If you have any further questions, please give us a call. We're always happy to help!

May 11, 2023

I appreciated the straightforward approach by Quay and the rest of the team. I bought my Rogue with no fuss or pressure. They made the buying experience stress free and pleasurable. Thanks, everyone! More

by ritterw969
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Quay Allen-Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cherie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2023 -

Suburban Nissan of Farmington Hills responded

Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

April 27, 2023

Brian listened to what I needed and found the vehicle that I was looking for very quickly. He is very competent and professional. He has also been very helpful even after the sale. More

by Ted
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2023 -

Suburban Nissan of Farmington Hills responded

Ted, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 15, 2023

Gigi. ..truly you are amazing. salesperson and very helpful and awesome knowledge to help to find a sittable car. Thus, as I promised you I will back again More

by Manhal
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gigi Amhaz
Feb 17, 2023 -

Suburban Nissan of Farmington Hills responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Nissan of Farmington Hills! If you have any further questions, please give us a call. We're always happy to help!

January 20, 2023

Brian was very helpful in getting our daughter her first car purchase. He was able to assist us even though it was almost closing time and got all the paperworks ready for my daughter to be able to pick up More

by tadhaze
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Evans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Suburban Nissan of Farmington Hills responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Nissan of Farmington Hills. We hope you have a great day!

January 17, 2023

Scottie : I sent you a message last week. You never responded to me. I was a serious buyer when I contacted your store, asking for information on a Used Clarity. You and your staff are alik More

by Jack V from Indiana
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Scotte Spencer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rashad Hickman
Jan 19, 2023 -

Suburban Nissan of Farmington Hills responded

Hi Jack, we regret to hear that you are displeased with your recent experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (248) 471-0800 so we can work towards a resolution. We look forward to hearing from you.

Jan 19, 2023 -

Jack V from Indiana responded

Good Afternoon Scotte: Extremely disappointed in your dealership. I have purchased a 2018 Honda Clarity from a dealership who returns calls with proper customer respect. You are a disgrace having 21 years experience, You have forgotten your responsibility towards customers and the basic fundamentals of the automotive industry, You affect the bottom line of your dealership and your employer. Sincerely, Jack Vieira