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Suburban Honda
Farmington Hills, MI
941 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 941 reviews
July 17, 2007
I came to this dealership for service because I was visiting my parents and my CEL turned on. Since I had a 700 mile drive home, I needed to have it taken care of immediately. I went in to Suburban visiting my parents and my CEL turned on. Since I had a 700 mile drive home, I needed to have it taken care of immediately. I went in to Suburban Honda and was charged for a diagnostic test (that was put towards my repair), then told that my O2 sensor needed to be replaced. After waiting for a few hours, I was told that they needed to charge me for an extra hour of labor because of aftermarket audio equipment I had mounted under my passenger side seat. It sounded reasonable, so I agreed to the extra charges. I was watching the technicians that were working on my car while I was waiting. I saw a group of them just standing around my car taking pictures, while no actual work was being done. I have an extensive audio/video system, so I can understand them taking an interest in it, but not while I'm being charged extra for my repair. When it was time to pay, I disputed the additional charges since I thought they were unneccessary and felt like I was being taken advantage of. I was told that they could not do anything about it. I asked to speak to a manager and was told that he was busy and did not have time to talk to me about my dispute. A few days I received a "customer satisfaction" call to ask about the service. I stated that I was unhappy with the service and explained my situation again and was told that they could do nothing to help me. I asked to speak to a manager again, and was told that I would get a phone call. I never received that phone call. Over all, their customer service was unsatisfactory. Instead of resolving or acknowledging the problem, I was ignored. More
by timot_one
