Suburban Honda

I have had a great experience with the service department..always.. I was very surprised that no one said " Hello" or offered to help me when I went into the new car showroom and looked at the ne department..always.. I was very surprised that no one said " Hello" or offered to help me when I went into the new car showroom and looked at the new Pilot. I know some dealerships do not like to deal with women. Well I am one who decides what she will drive. And my car is paid for and 6 yrs old! More

Service was fast - professional -. Your service rep that wrote up my order was a great asset to your dealership. I can comfortably recommend your dealership to others. wrote up my order was a great asset to your dealership. I can comfortably recommend your dealership to others. More

Your dealership is horrible at customer service. The sales person was not helpful at all. He was rude. The used cars you have are over priced. I have never been to a dealership where they sell cars that sales person was not helpful at all. He was rude. The used cars you have are over priced. I have never been to a dealership where they sell cars that have things broken and service engine soon lights on. what kind of crap is that. I understand the "AS IS" part but that does not include broken gas gauges and service engine soon lights. I have bought a lot of used cars and never once have I had a dealer tell me that the car is sold with broken stuff like that. If you cant fix them then maybe you should not sell the cars.I will never come back to this dealer and i will make sure i tell everyone i know not to come here either. More

Loren was great!! He helped us every step of the way. Loren was great!! He helped us every step of the way. Loren is very knowledgeable and put us at ease right from the start. Any questions we had he Loren was great!! He helped us every step of the way. Loren is very knowledgeable and put us at ease right from the start. Any questions we had he answered thoroughly and with great expertise. Loren was with us every step of the way from start to finish. I would highly recommend him, and I will recommend him to all of my friends and family. Thanks again, Loren, for helping us with our automotive needs. You were great!! Sincerely, Elaine Kaufman More

I purchased my second Honda from Suburban Honda after my original Honda dealer acted like he was too busy to sell my my second Honda. I stopped into Suburban Honda after a dental appointment, to just look. original Honda dealer acted like he was too busy to sell my my second Honda. I stopped into Suburban Honda after a dental appointment, to just look. John Butler apperoached me and welcomed me to the dealership. After chasing sales people that were standing around talking to each other at the other dealership this was really great. I told him what I was interested in. I saw the CRV that I liked. I took a test drive, and that evening I drove home in my beautiful new CRV. When it came time to make a change almost 2 years later. I gave John Butler a call told him I was coming out, and I was bringing my son. We set up a time, and my son and I went out. My son and I both came home with our new cars the next day. My son decided to change cars a couple of months ago. So the call was to John Butler, and a day or so later my son was in his second new car within 12 months purchased from John Butler at Suburban Honda. Within the year I will be calling John Butler at Suburban Honda to trade my car for a new one. Suburban Honda & John Butler have been good to me, and they have a loyal customer. More

I had a very positive experience buying my car at the Suburban Honda and Loren had a lot to do with it. I buy a new car every few years and it is a big ticket item for me so I am very sensitive about ev Suburban Honda and Loren had a lot to do with it. I buy a new car every few years and it is a big ticket item for me so I am very sensitive about every aspect of it including the person who works with me in the process from the dealrship. Loren was available when I needed information and he let me check things out on my own when I needed to do that. He was courteous and knowledgeable. I also got a very good price on the car. However what really impressed me was after I had already made my decision to buy the car and had my own bank loan approval. He told me about the option of trying and financing through the dealership and got me a very good interest rate and saved me a ton. Even after I bought the car he spent quite a bit of time showing me the details of how everything worked in the car. I give him two thumbs up. More

Loren was great! Thank you so much for a great deal! Loren was helpful, courteous, and followed up on the sale afterward. He called to make sure we were set, and wanted to make sure I didn't need anyth Loren was helpful, courteous, and followed up on the sale afterward. He called to make sure we were set, and wanted to make sure I didn't need anything further. Thanks Loren! More

Loren was very helpful, responsive, compassionate person to deal with. Straight to the point concise and businesslike. Very straightforward to deal with. Would recommend him to family and friends. I hope to to deal with. Straight to the point concise and businesslike. Very straightforward to deal with. Would recommend him to family and friends. I hope to buy some more cars at this dealership. Have purchased 6 vehicles so far from them. Service department is also great. More

I and my husband Mr. Cletus Nwalozie customer exsperience with Mr. Van Knox III was an excel my huslent one. He put us complete ease. amswereds all of our quole process was comforta ble for usestions, and b with Mr. Van Knox III was an excel my huslent one. He put us complete ease. amswereds all of our quole process was comforta ble for usestions, and but together a great package for the 2011 Honda Accord SE, which my husband Cletus Purchased. The whole process was very comfortable for us. Van was very awesome with us. He spent a great deal of time with us. We would not hesitate to recommend the subburban collection and Mr. Knox to anyone looking for a used or new car Thank you Mr. & Mrs. Nwalozie Please Note: I use Townsend on my e-mail More

Mr. Ziedman was a wonderful help in assisting me with the purchase of my first Honda vehicle. He was professional and courteous. I am very happy with my overall car buying experience! purchase of my first Honda vehicle. He was professional and courteous. I am very happy with my overall car buying experience! More