Suburban Honda

I wanted to buy an Honda Accord. Steve let me test drive it. I was impressed. Then I changed my mind and I wanted a CR-V. Steve let me test drive it. I showed it to my wife. She was impressed too. We took it. I was impressed. Then I changed my mind and I wanted a CR-V. Steve let me test drive it. I showed it to my wife. She was impressed too. We took some time to make a decision to buy it outright. Steve worked with me and gave me time to decide. Then we bought the vehicle from Subruban Honda. Today, we are a proud owner of a 2014 Honda CR-V. During the entire process Steve was courteous, did not pressure, presented options, friendly, informative, patient and understanding. He finally delivered right vehicle at a price we could afford. More

My wife and I met Joe Janosky in July, 2013 as we were looking at the remaining inventory of Honda Odysseys in stock. After Joe showed us the brochure of the 2014 model year and after arranging a test dr looking at the remaining inventory of Honda Odysseys in stock. After Joe showed us the brochure of the 2014 model year and after arranging a test drive, we decided to reserve a vehicle that was to be built the third week of August. The changes in the 2014 model in body style and electronics were the deciding factors in waiting for the van and Joe kept us informed as to when delivery would take place. We took delivery September 3rd and Joe Janosky and Karl Stuef could not have been more helpful during our purchase and delivery process. Joe took care of getting the van prepped and Karl explained our options in regards to protectants we could have applied to the interior and exterior, extended warranties and finance options. After about three hours, we were ready to drive it home. Joe got in the second row and explained all the systems to us; heating, air conditioning, all the electronics and he paired my phone for me through the navigation system. Before we left, he said that if we had any problems figuring out anything to just give him a call or come back over to the dealership. We did just that two days later as there is quite a bit to learn on these new vehicles. I never imagined owning a van with more than fifty computers in it. Long story short is that I would recommend Suburban Honda, Joe Janosky, Karl Stuef and Julie Danielson to anyone that is interested in a quality product and quality service. My wife bought her 2006 Honda Civic from Suburban Honda and Julie has been her favorite service advisor these past six years and raves about how helpful Julie is. We now have almost 600 miles on our Odyssey and we're enjoying it very much. More

Steve was great, very knowledgeable and fair. Had good advice and briefed us on the car's features after we purchased. Helped set up my Bluetooth. advice and briefed us on the car's features after we purchased. Helped set up my Bluetooth. More

Joey didn't give me the Honda certified warranty booklet, which contains a page to be filled out by the salesperson and manager, when I bought the car. The booklet lays out what is and is not covere booklet, which contains a page to be filled out by the salesperson and manager, when I bought the car. The booklet lays out what is and is not covered under the certified-vehicle warranty. I asked him for the car's 150-item certification worksheet. He didn't give it to me. Every dealership is required to provide the worksheet on request. I requested the certified warranty booklet and worksheet for my car. All I got was a "sure, I can do that" text. I sent the request to the dealership's online coordinator. She passed it along to Joey. He still didn't send the documents. Now I wonder whether I paid too much or whether the car is in fact certified. How hard is it for Joey to keep his word? In general, I was treated as though my business didn't matter. In addition, the first time I had the car washed, a great deal of road rash showed up on the hood. Two days before I bought the car, I took it to a nearby parking lot and went over it thoroughly. I didn't find many notable marks on the paint. The day I bought it, I saw more scratches on the body and chips on the hood. I had it washed, and afterward saw still more scratches and the highly disappointing road rash. Did the dealership use something to cover the scratches and road rash? If they did, why not just fix them instead? In hindsight, I wish I'd gone to the last two dealerships on my list before Suburban Honda. More

I have always gotten excellent service at Suburban. Generally Julie has been my service coordinator. She is my favorite and is very nice, pleasant, prompt and knowledgeable. Service is quick and I ge Generally Julie has been my service coordinator. She is my favorite and is very nice, pleasant, prompt and knowledgeable. Service is quick and I get my car washed to boot. They do a great job. More

Very good experience, friendly stuff. Exceptional service and great selection of cars and SUVs. Very helpfull and understandable people. Saleperson Derreck Kyser provied a very good service. and great selection of cars and SUVs. Very helpfull and understandable people. Saleperson Derreck Kyser provied a very good service. More

We worked with Loren Zeidman who took the time to answer all our questions, was very prompt with communication, and got us a great price on our new CR-V. It was a fast, easy, and a very pleasant car-buying all our questions, was very prompt with communication, and got us a great price on our new CR-V. It was a fast, easy, and a very pleasant car-buying experience. More