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Suburban Honda
Farmington Hills, MI
984 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 984 reviews
February 25, 2014
Purchased from out of state based on CAR listed in CARS.COM. Was very professional and easy to deal with. Delivered everything exactly as promised CARS.COM. Was very professional and easy to deal with. Delivered everything exactly as promised More
by mmolinar
Employees Worked With
Joey Demilio
February 25, 2014
We have leased (3) Honda CRV"s from Sales and Leasing Consultant Joey Demilio and would recommend him to all our friends. Everything that has changed from our last Honda is pleasantly true. Leasing Consultant Joey Demilio and would recommend him to all our friends. Everything that has changed from our last Honda is pleasantly true. More
by mabbds
Employees Worked With
Joey Demilio
February 25, 2014
I recommend the Dealership as well as the Sales persons involved - Joe Janosky and Colleen Cantu - for the price I got and the way my issues were addressed, the friendliness of Josesh Janosky. involved - Joe Janosky and Colleen Cantu - for the price I got and the way my issues were addressed, the friendliness of Josesh Janosky. More
by BhaskarG
Employees Worked With
Joseph Janosky, Raj Pillai
February 25, 2014
My husband-to-be and I bought our first car, 2011 Honda CR-V urban titanium, here in October 2013. While purchasing a car with limited budget could have been stressful, we had such a great experience becau CR-V urban titanium, here in October 2013. While purchasing a car with limited budget could have been stressful, we had such a great experience because of the service and deals that we received. Marvin Wilson helped us to get the best deal possible with such a nice car, and we are very pleased with our purchase. Marvin is very kind and honest person to work with; he is amazing! Other employers were also friendly, and they were willing to help us in every way possible. I would definitely recommend the Suburban Honda, especially Marvin, for their great service! More
by samsumaria
Employees Worked With
Marvin Wilson
February 25, 2014
The purchase experience at Suburban was great and everything went smoothly. My new Honda has exceeded my expectations which is a tall order given I am a Honda loyal customer for 23 years. everything went smoothly. My new Honda has exceeded my expectations which is a tall order given I am a Honda loyal customer for 23 years. More
by Jam20jam20
Employees Worked With
Joseph Janosky
February 22, 2014
Talking about working according to customer's needs and speed? These people have totally got it all under control!!! Highly recommended experience! I bought a 2011 Acura MDX from this dealership tod and speed? These people have totally got it all under control!!! Highly recommended experience! I bought a 2011 Acura MDX from this dealership today. From the very first encounter with Tom two months ago when I first walked into this dealership, I knew this place was for real. And today, upon my financial availability, I was able to close the deal by working with Joey and Raj, who have accommodated every single request, and worked with my credit union very hard to obtain an acceptable rate so I could drive out in the vehicle of my dreams. Joey replied to my email with extreme expediency and prepared the vehicle by the time I arrived to the dealership for me to test drive. He let me focus on the vehicle and experience it for myself. There was absolutely no pressure or persuasion. The cars sell themselves here. The dealers are talented in working at your pace. Joey worked with my insurance company and license plate transfer was a breeze. Raj demonstrated extreme professionalism and expediency in preparing the paperwork, which allowed the loan to be closed with utmost accuracy and precision. Overall - highly recommended dealership in terms of the dealers approaching the customer, preparation of the vehicle for the test drive, preparation of the vehicle for sale, and closing the loan paperwork - it was all a breeze. Thank you, Suburban Honda. More
by ykoval
Employees Worked With
Joey Demilio, Raj Pillai
February 12, 2014
We worked with Joey. Called earlier in the day and he had the cars we were interested in waiting for us. The whole process was laid back and no pressure. They were able to get us better financing than had the cars we were interested in waiting for us. The whole process was laid back and no pressure. They were able to get us better financing than the bank, more for our trade, and a great price. Everyone we worked with was very professional and friendly. We would definitely recommend Suburban Honda to friends in the future. More
by redsoxaa
Employees Worked With
Joey Demilio
February 12, 2014
I'm a Canadian buyer who was looking to import a used 2013 Honda Accord from the USA into Canada. I did not visit the Suburban Honda dealership in Novi MI. I called from Canada to inquire first, if used 2013 Honda Accord from the USA into Canada. I did not visit the Suburban Honda dealership in Novi MI. I called from Canada to inquire first, if they carried any inventory for the vehicle I was looking for. While I understand that the dealership might not deal with many Canadian buyers who are looking to export cars from the USA, I found that Derrick and his manager (not aware of his/her name) were not knowledgeable about how the process worked whatsoever. But like I stated, that's understandable; however, their lack of willingness and interest in inquiring about the process or having the basic humility to admit that they have never dealt with this situation before was quite shocking and troubling. Derrick told me that they would not sell me a car unless it's registered in MI, and I pay the state sales tax for it there. I tried to explain that when purchasing a car for export (meaning the car will not be titled, or registered in the USA), I do not pay the state sales tax upon purchase at the dealership since I will be charged the state sales tax when I bring the car across the border. He would not have any of it - his only response "No, can't do!". I still pushed a little more and tried to explain that when I cross the border upon importing the car into Canada, I would be charged Canadian taxes too - GST by Canada Customs office and PST when I register the car with the province of Ontario. But... "No, can't do!" I tried again, but telling him that my family currently owns a used vehicle purchased in the States. No dice! I was repeatedly put on hold. Initially, when I asked if they had the inventory, I was told that he would call me back after checking. However, when I gave him my number, he decided to put me on hold instead of proceeding to hang up and call me back upon verifying whether he had the inventory for the car. I can only assume he decided to put me on hold, and not call me back, because he realized they would have to make an international call and be charged a minimal price for the call. He then went on to accuse me that I was asking for a NEW 2013 Honda Accord, when I had clearly stated that I was looking for a car with reasonable number of miles on the odometer at a reasonable price for import into Canada. With the multiple times I was put on hold, the unwillingness/ lack of interest/ lack of humility to understand my position - I would say I had a terrible experience, and terrible customer service at Suburban Honda dealership in Novi, MI. Lastly, I called Derrick back, minutes after our conversation and was transferred to his extension. He didn't pick up the phone, but instead let the voice mail pick up the call. Perhaps he was tied up, but I have not got a call back yet (been an hour). And yes, he took down my number - but then again, he could be worried about racking up a phone bill? Derrick, if you get to see this review I hope you (and your manager) will take the time to go to these websites and get a little bit more background on this matter, and resist the urge to give me the middle finger or cuss me out. Stay humble, be willing to understand, and learn! Just some friendly advise that will take you a long way! http://www.cbc.ca/news/business/canadian-car-buyers-blocked-from-cheaper-u-s-prices-1.2435299 https://www.riv.ca/ImportingAVehicle.aspx More
by aaronius
Employees Worked With
Derrick Kyser
January 22, 2014
got a price lease quote online for a Honda odyssey 2013 they were about to run out. online they had 6 in stock. i checked with the internet sales before going to the dealership. i got an appointment for they were about to run out. online they had 6 in stock. i checked with the internet sales before going to the dealership. i got an appointment for test driving. once i was in the dealership they had a 2014 ready for me for a higher price. the salesman told me that they run out of 2013 Monday morning. (I called internet sales the previous day Monday at 4 pm) he said that he had to pull one from a different place but the price will be higher. He acted as if he wasn't interested in selling me nothing. Then he had to check with his manager for the price they quoted me online and guess what NO NO NO NO I don't believe that this dealer is up to standards of professionalism and keeping their word. if you advertise a car for a certain price with this much down and this much for delivering, title, registration,.... that would be the price if you run out of cars let people know and stop waiting their time!!!!! More
by bassam235
Employees Worked With
January 16, 2014
Steve worked extremely hard to get us in a new lease and to get a great deal. He was friendly, patient, and we were extremely happy with our experience. to get a great deal. He was friendly, patient, and we were extremely happy with our experience. More
by ajfailla
Employees Worked With
Raj Pillai, Steve Nowel
