Suburban Honda

I've been leasing a Honda Pilot for my last few leases and was planning on leasing another one. I used Edmunds for the first time and was bombarded with email and phone calls from various different leases and was planning on leasing another one. I used Edmunds for the first time and was bombarded with email and phone calls from various different dealerships. I was a bit overwhelmed with all of the response but was initially impressed by the straight forward email and phone response from Suburban Honda...after confirming the quoted price multiple times with the sales rep over the phone in different conversations and making it clear that I am busy and didn't want to waste my time or his; he talked me into coming into the dealership to make our deal. Unfortunately as soon as I got there and did the test drive and wasted an hour of my time he came back at me with a quote $25 higher per monthly payment then what we originally discussed and what I confirmed multiple times...then as I started walking out they came at me with another quote and stated that the sales rep that gave me the initial quote made a mistake....lol...what a joke! I confirmed this quote with both sales people and more then once...typical poor customer service and misleading tactics...many more details but too much to type...I would recommend against wasting your time with the Suburban Honda dealership there are many more out there with much better ethics....... More

I came in after getting a flyer in the mail for a free turkey and saying my 2010 Honda could be worth $11,000 in trade in towards a new model. I immediately faced a line of other dissatisfied customers as turkey and saying my 2010 Honda could be worth $11,000 in trade in towards a new model. I immediately faced a line of other dissatisfied customers as their free turkey was a $10.00 coupon which they "ran out of". I then told my sales person what I owed on my 2010 and how ideally that car needs to be paid off in trade in value. They played the usual games of taking my keys but never looking at the car other than the mileage. I again inquired as to why the "bait and switch" over the flyer they sent me as a returning customer. The manager came over and told me flat out they would only give me $4K towards my car despite the fact I was on the phone with my credit union who was willing to finance up to 110% or more if needed towards replacing the car wth a 2014 model. The manager refused to negioiate and refused to give me any copupons for anything and threw me out despite the evidence that I was willing and able to bring them a cashiers check the following day. Needless to say, I was a victiim of bait and switch coming in and treated with outright hostility for daring to bring up the fact they were in violation of the Michigan Consumer protection Act MCL 445.903(2). Now I will be filing a small claims suit for the value of the turkey plus a $250.00 judgement for damage4s as set forth in the law. More importantly, they lost me forever as a repeat customer who can come in with cash after we agree on a price. Aviod this place at all costs. More

We purchased a used Honda Accord from Suburban Honda. Our sales representative Brad Fernandes was excellent in helping us locate and find the vehicle that we needed. He spent the time with us we needed Our sales representative Brad Fernandes was excellent in helping us locate and find the vehicle that we needed. He spent the time with us we needed and was available for any of the requests or questions we gave him. He had great follow through and we couldn't have been happier with everything he did for us and with our "new to us" car. We also worked with the finance department with a man named Karl Stuef and he was very helpful and not pushy which we truly appreciated. We felt pleased and satisfied with what we purchased and what we didn't. Brought the car back for a service appointment which was handled by Jeff Smith. Everything was done according to our needs and we were very happy with all of the service dept. We would highly recommend Suburban Honda for anyone looking for a new/used car... More

Steve Nowell was a pleasure to work with. He was extremely well organized, seemed to juggle multiple demands from multiple customers simultaneously, always courteous and accommodating, knowledgeabl extremely well organized, seemed to juggle multiple demands from multiple customers simultaneously, always courteous and accommodating, knowledgeable and attentive to questions. He initiated text messages, keeping me in the loop on every step of the financing through my credit union, offering to match their pricing etc, but never pressuring me one way or the other. I must say this was my best car buying experience ever. If i am still in Mi when my new 2014 Honda Accord hits it 175,000 mile mark, the time frame in which I have come to shop around for a replacement Honda, I will be back, looking Steve up! It is a pleasure to purchase a quality product from such a reliable, courteous, and personable salesperson. Thanks Steve! More

Always very nice. I trust Bob with my pilot. He is a very valuable part of the team. He always takes care if me. Thank you Bob!! valuable part of the team. He always takes care if me. Thank you Bob!! More

Thanks to the hard work of Mike Siwicki and Karl Stuef, I have better piece of mind when my son travels back and forth between home and Western Michigan University. He is driving a safe and reliable Honda A have better piece of mind when my son travels back and forth between home and Western Michigan University. He is driving a safe and reliable Honda Accord, loves it and that makes me a happy mom. Thanks guys!! More

My husband and I purchased a new 2014 Honda CRV and Joe Janosky was our sales rep. He made our experience simple, easy to understand and relaxed. All questions that we had were answered clearly and promp Janosky was our sales rep. He made our experience simple, easy to understand and relaxed. All questions that we had were answered clearly and promptly, and Joe went out of his way to make our purchase a pleasant experience. I'd also like to commend the woman who handled our financing at Suburban Honda, although I do not have her name. She was an employee who knew her job very well and was able to articulate complicated money matters in down-to-earth language. All in all, our experience at Suburban Honda was excellent. More

friendly personable service and comfort of waiting area. However, this is the stupid part of the review. If you ask the questions, then the comments should be optional. Nevertheless, I like the enviro However, this is the stupid part of the review. If you ask the questions, then the comments should be optional. Nevertheless, I like the environment in service and I had the pleasure of working with jeff smith in the Acura side. He is a value and asset to the surburban family. More

The guy who led me to the service and explained the process was very kind and informative. I'm totally satisfied with this dealership with the oil change, battery replacement, and wheel alignment. process was very kind and informative. I'm totally satisfied with this dealership with the oil change, battery replacement, and wheel alignment. More