Suburban Honda

We just moved to Michigan and was at the end of our previous Honda lease. John Butler was outstanding in assisting us in moving to a very good quality, low mileage Honda Pilot. The SUV was very clean previous Honda lease. John Butler was outstanding in assisting us in moving to a very good quality, low mileage Honda Pilot. The SUV was very clean and runs perfect. The entire staff was very friendly, Thanks to everyone. Happy New Year... More

Service to clean fuel system was done within an hour. Change of wiper blades also done at this time. Costs were reasonable. Satisfied. I have no more to say. Change of wiper blades also done at this time. Costs were reasonable. Satisfied. I have no more to say. More

I am here to retract a negative review that I've posted a week ago. I purchased a 2012 Toyota Highlander and was very pleased with the vehicle as well as the customer service I recieved at the time posted a week ago. I purchased a 2012 Toyota Highlander and was very pleased with the vehicle as well as the customer service I recieved at the time of purchase. The reason I gave this dealership such a low rating and a negative review was due to the attitude of an individual in the finance department and her lack of explaination and assistance with the extended warranty program. However, I am pleased to say that since that time, the issue have been resolved by Sales Manager, Tim Tharp. He was very helpful and was very prompt in resolving this matter. My salesperson Joey Demilio was also alot of help during the process of my purchase, therefore I am please to say, due to their quick response to make things right, I would recommend this dealership. More

I saw the vehicle online and came in 2 days later and purchased the vehicle. I worked with Joey Demilio over the phone and he was polite, helpful and easy to get a hold of. The whole transaction went sm purchased the vehicle. I worked with Joey Demilio over the phone and he was polite, helpful and easy to get a hold of. The whole transaction went smoothly and my husband and I were very pleased, however when we sat down with Trisha in finance to finalized the deal, she persuaded us to purchase the 'Easy Care" extended warranty but did explain the cancellation policy. We understand that the extended warranty of $1,970 was tacked on top the cost of the vehicle which made our premium higher. However, she did not explain that if we choose to cancel at a later time, the premium will remain at the higher rate and will not go back to its original state, where it was before the warranty. She told us that an "Easy Care” package will come to us in the mail and so my husband was confused and thought that she did not gave us any type of document showing we purchased the warranty. After much thought and only a few days later, we decided to cancel the warranty so we called Trisha. It was at this time that she finally told us about the cancellation policy and was very upset at us because we were confused. She was downright rude, accusing my husband of playing games just because he thought she did not provide us with any documents from the "Easy Care" warranty program. She got upset at me and my husband for calling her, saying she does not need for us to call her 5 times over something that could be dealt with in 20 mins. Well, EXCUSE ME but I think Suburban Honda received a very easy deal from us. I saw your car online, did my research and called you guys and purchased the car 2 days later with $5,000 cash down. Came into your place, knew exactly what we were coming in to buy and didn't waste your time in closing the deal so how the heck is that playing games???!!!! And this is how we get treated?!!! Are you for real??? Before you accuse someone of playing games, think!! Please for future reference, make sure you explain things thoroughly to your consumers, especially about the warranty cancellation policy so they WOULD NOT be confused and get frustrated! If Trisha would have done so, we would not have had this issue!!! I rated customer service a two because of Trisha! Joe, on the other hand was very helpful!! More

Fast, polite, courteous and professional service. They had the right car at the right price.Would return to this dealership when shopping for our next car. had the right car at the right price.Would return to this dealership when shopping for our next car. More

The service at Suburban Honda has been excellent. The sale staff and service staff have been always helpful and knowledgeable. I will always be a loyal customer and will reccomend the dealership to all t sale staff and service staff have been always helpful and knowledgeable. I will always be a loyal customer and will reccomend the dealership to all the friends I know. More

Joe was super to work with. He was knowledgeable, extremely friendly and eager to make the deal happen.. I will highly recommend Joe to family and friends! extremely friendly and eager to make the deal happen.. I will highly recommend Joe to family and friends! More