Suburban Honda

I'm a Canadian buyer who was looking to import a used 2013 Honda Accord from the USA into Canada. I did not visit the Suburban Honda dealership in Novi MI. I called from Canada to inquire first, if used 2013 Honda Accord from the USA into Canada. I did not visit the Suburban Honda dealership in Novi MI. I called from Canada to inquire first, if they carried any inventory for the vehicle I was looking for. While I understand that the dealership might not deal with many Canadian buyers who are looking to export cars from the USA, I found that Derrick and his manager (not aware of his/her name) were not knowledgeable about how the process worked whatsoever. But like I stated, that's understandable; however, their lack of willingness and interest in inquiring about the process or having the basic humility to admit that they have never dealt with this situation before was quite shocking and troubling. Derrick told me that they would not sell me a car unless it's registered in MI, and I pay the state sales tax for it there. I tried to explain that when purchasing a car for export (meaning the car will not be titled, or registered in the USA), I do not pay the state sales tax upon purchase at the dealership since I will be charged the state sales tax when I bring the car across the border. He would not have any of it - his only response "No, can't do!". I still pushed a little more and tried to explain that when I cross the border upon importing the car into Canada, I would be charged Canadian taxes too - GST by Canada Customs office and PST when I register the car with the province of Ontario. But... "No, can't do!" I tried again, but telling him that my family currently owns a used vehicle purchased in the States. No dice! I was repeatedly put on hold. Initially, when I asked if they had the inventory, I was told that he would call me back after checking. However, when I gave him my number, he decided to put me on hold instead of proceeding to hang up and call me back upon verifying whether he had the inventory for the car. I can only assume he decided to put me on hold, and not call me back, because he realized they would have to make an international call and be charged a minimal price for the call. He then went on to accuse me that I was asking for a NEW 2013 Honda Accord, when I had clearly stated that I was looking for a car with reasonable number of miles on the odometer at a reasonable price for import into Canada. With the multiple times I was put on hold, the unwillingness/ lack of interest/ lack of humility to understand my position - I would say I had a terrible experience, and terrible customer service at Suburban Honda dealership in Novi, MI. Lastly, I called Derrick back, minutes after our conversation and was transferred to his extension. He didn't pick up the phone, but instead let the voice mail pick up the call. Perhaps he was tied up, but I have not got a call back yet (been an hour). And yes, he took down my number - but then again, he could be worried about racking up a phone bill? Derrick, if you get to see this review I hope you (and your manager) will take the time to go to these websites and get a little bit more background on this matter, and resist the urge to give me the middle finger or cuss me out. Stay humble, be willing to understand, and learn! Just some friendly advise that will take you a long way! http://www.cbc.ca/news/business/canadian-car-buyers-blocked-from-cheaper-u-s-prices-1.2435299 https://www.riv.ca/ImportingAVehicle.aspx More

got a price lease quote online for a Honda odyssey 2013 they were about to run out. online they had 6 in stock. i checked with the internet sales before going to the dealership. i got an appointment for they were about to run out. online they had 6 in stock. i checked with the internet sales before going to the dealership. i got an appointment for test driving. once i was in the dealership they had a 2014 ready for me for a higher price. the salesman told me that they run out of 2013 Monday morning. (I called internet sales the previous day Monday at 4 pm) he said that he had to pull one from a different place but the price will be higher. He acted as if he wasn't interested in selling me nothing. Then he had to check with his manager for the price they quoted me online and guess what NO NO NO NO I don't believe that this dealer is up to standards of professionalism and keeping their word. if you advertise a car for a certain price with this much down and this much for delivering, title, registration,.... that would be the price if you run out of cars let people know and stop waiting their time!!!!! More

Marvin Wilson is an excellent sales person. He is very cooperative and friendly. I purchased the 2014 Honda CR-V EX and Marvin was my sales person at Suburban Honda. Marvin was very helpful in the negotia cooperative and friendly. I purchased the 2014 Honda CR-V EX and Marvin was my sales person at Suburban Honda. Marvin was very helpful in the negotiation process especially that I had to turn in a lease car as part of the deal and Marvin worked it all very well. Unlike other sales I've worked with before Marvin is honest and trustworthy, he will not play with numbers in front of you instead he will explain the total cost and payments in a straightforward manner. I am very glad that Marvin was my sales person and I believe I got a good deal because of him. I strongly recommend him. More

Wonderful team, was more than expectation, referral my friends to visit the dealer when need car for any family member, thank you kindly Honda for having such team! friends to visit the dealer when need car for any family member, thank you kindly Honda for having such team! More