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Suburban Honda
Farmington Hills, MI
946 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 946 reviews
March 26, 2014
I got best deal. Marvin willson did great job to get deal for me. They served customer very well. I recommend to my friends also. Karl stuef gave very good price. for me. They served customer very well. I recommend to my friends also. Karl stuef gave very good price. More
by kiranbww2012
Employees Worked With
Karl Stuef, Marvin Wilson
March 25, 2014
very happy with my CRV. my last CRV lasted over 10 years and is still on the road. everyone at surbuban Honda was very nice and went out of their way to make my expirence go smooth and is still on the road. everyone at surbuban Honda was very nice and went out of their way to make my expirence go smooth More
by smab
Employees Worked With
Raj Pillai
March 25, 2014
The salesperson (Joey) was helpful. The dealership had a nice amount of inventory. We found the car we wanted and the transaction was fast and easy. nice amount of inventory. We found the car we wanted and the transaction was fast and easy. More
by pmroberts
Employees Worked With
Joey Demilio
March 25, 2014
Excellent experience,Joey,and Tim were phenominal !!!..A+++ experience..very professional team servce to accounting.Will not hesitate to tell others. a great Dealership ..Thank You !!!..A+++ experience..very professional team servce to accounting.Will not hesitate to tell others. a great Dealership ..Thank You More
by bobbywarren
Employees Worked With
Tim Tharp, Joey Demilio
March 19, 2014
Fantastic experience. Joe and Raj were professional and helpful. They were very efficient and got the job done. They made their work look easy. I was looking for a certain color that was not on the lot helpful. They were very efficient and got the job done. They made their work look easy. I was looking for a certain color that was not on the lot and they were able to locate that color and get the vehicle to me the same day. I would definitely recommend Suburban Honda and would send friends straight to Joe and Raj! More
by nikkibeth
Employees Worked With
Joseph Janosky, Raj Pillai
March 17, 2014
I have never had a bad experience dealing with the service center employees. Have always been given a friendly greeting and listened to no matter how strange a problem I bring to the shop. Problems service center employees. Have always been given a friendly greeting and listened to no matter how strange a problem I bring to the shop. Problems are normally resolved on one visit. I have usually dealt with Bob, Julie, or Jeff and their attention to detail and manifestation of actual concern and interest in my experience with Honda service is a major reason I plan to stick with Suburban Honda - service or sales. More
by chazmcd
Employees Worked With
Jeff Smith
March 16, 2014
I am always satisfied with the services that I receive from your dealership. The maintenance that I receive I am satisfied no problems and my wait time is appropriate for what was worked on. from your dealership. The maintenance that I receive I am satisfied no problems and my wait time is appropriate for what was worked on. More
by loraie
Employees Worked With
Shawn Nagappa
March 08, 2014
WARNING: There are many other Honda dealerships that will treat you right. Don’t waste your time with this one. I can’t say I’m surprised by the other reviews. I had the worst experience at this dealershi treat you right. Don’t waste your time with this one. I can’t say I’m surprised by the other reviews. I had the worst experience at this dealership and witnessed an absolute failure in customer service. Please heed this WARNING as well as others you see in the below reviews. I will never walk into another Honda dealership again, and you would be wise not to walk into this one. My experience: I walked in to return a lease early and wasn’t invited to an office but was told to walk over to a high top table. After I asked if the dealership can purchase the vehicle and settle my lease to save a little, a manager was brought over to discuss the situation. The manager, MIKE HERNANDEZ, walk over CHEWING GUM, and began interrogate us to figure out who told us that they can buy the vehicle from us. HE CONDESCENDINGLY told us that we’re responsible for the remaining payments for the contract, but he’ll see what he can do. Finally, when the buyout offer came back from the manager it showed that I would save about $400. I asked if there was any room for a better offer. Being in a dealership, I wouldn’t think that this was out of the norm. Mike was called back in, and I asked why the NADA trade-in was so much higher compared to their buyout value. With a smirk Mike said “GO SELL YOUR CAR TO THE NADA”. My wife and I were completely shocked; I asked him why he was smiling and being so disrespectful, and then interrupted me, TAPPED ON THE TABLE AND SAID HAVE A GOOD DAY, EFFECTIVELY KICKING US OUT OF THE DEALERSHIP. After all the staff around him realized how unprofessional he was, they pointed me to Mike’s manager. MIKES MANAGER APOLOGIZED and was able to help us, but we never received an apology from Mike. We were shocked as to why they were treating us in such a manner. It later became obvious after reading other reviews that if you’re not buying from the dealership they simply don’t care to treat you right and keep you as a long term customer. More
by beydounkarim
Employees Worked With
Mike Hernandez
February 28, 2014
Joey was an excellent salesperson and he was very attentive from start to finish. He responded quickly to my emails and was quite knowledgeable about the brand Honda. We were able to purchase a certi attentive from start to finish. He responded quickly to my emails and was quite knowledgeable about the brand Honda. We were able to purchase a certified pre-owned Honda Accord that was in our budget and it exceeded our expectations. Joey had the car ready for us to test drive before we arrived. I would purchase another vehicle from him in the future. More
by dsoderman
Employees Worked With
Joey Demilio
February 26, 2014
I had a great experience! Mike worked very well with me and he helped me find the perfect car very quickly. He was very easy going and flexible when it came to my small window of needing a car. I would def and he helped me find the perfect car very quickly. He was very easy going and flexible when it came to my small window of needing a car. I would definitely recommend this dealership! More
by Nicole5324
Employees Worked With
Mike Hernandez
