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Suburban Honda
Farmington Hills, MI
929 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 929 reviews
March 08, 2014
WARNING: There are many other Honda dealerships that will treat you right. Don’t waste your time with this one. I can’t say I’m surprised by the other reviews. I had the worst experience at this dealershi treat you right. Don’t waste your time with this one. I can’t say I’m surprised by the other reviews. I had the worst experience at this dealership and witnessed an absolute failure in customer service. Please heed this WARNING as well as others you see in the below reviews. I will never walk into another Honda dealership again, and you would be wise not to walk into this one. My experience: I walked in to return a lease early and wasn’t invited to an office but was told to walk over to a high top table. After I asked if the dealership can purchase the vehicle and settle my lease to save a little, a manager was brought over to discuss the situation. The manager, MIKE HERNANDEZ, walk over CHEWING GUM, and began interrogate us to figure out who told us that they can buy the vehicle from us. HE CONDESCENDINGLY told us that we’re responsible for the remaining payments for the contract, but he’ll see what he can do. Finally, when the buyout offer came back from the manager it showed that I would save about $400. I asked if there was any room for a better offer. Being in a dealership, I wouldn’t think that this was out of the norm. Mike was called back in, and I asked why the NADA trade-in was so much higher compared to their buyout value. With a smirk Mike said “GO SELL YOUR CAR TO THE NADA”. My wife and I were completely shocked; I asked him why he was smiling and being so disrespectful, and then interrupted me, TAPPED ON THE TABLE AND SAID HAVE A GOOD DAY, EFFECTIVELY KICKING US OUT OF THE DEALERSHIP. After all the staff around him realized how unprofessional he was, they pointed me to Mike’s manager. MIKES MANAGER APOLOGIZED and was able to help us, but we never received an apology from Mike. We were shocked as to why they were treating us in such a manner. It later became obvious after reading other reviews that if you’re not buying from the dealership they simply don’t care to treat you right and keep you as a long term customer. More
by beydounkarim
Employees Worked With
Mike Hernandez
February 28, 2014
Joey was an excellent salesperson and he was very attentive from start to finish. He responded quickly to my emails and was quite knowledgeable about the brand Honda. We were able to purchase a certi attentive from start to finish. He responded quickly to my emails and was quite knowledgeable about the brand Honda. We were able to purchase a certified pre-owned Honda Accord that was in our budget and it exceeded our expectations. Joey had the car ready for us to test drive before we arrived. I would purchase another vehicle from him in the future. More
by dsoderman
Employees Worked With
Joey Demilio
February 26, 2014
I had a great experience! Mike worked very well with me and he helped me find the perfect car very quickly. He was very easy going and flexible when it came to my small window of needing a car. I would def and he helped me find the perfect car very quickly. He was very easy going and flexible when it came to my small window of needing a car. I would definitely recommend this dealership! More
by Nicole5324
Employees Worked With
Mike Hernandez
February 25, 2014
Purchased from out of state based on CAR listed in CARS.COM. Was very professional and easy to deal with. Delivered everything exactly as promised CARS.COM. Was very professional and easy to deal with. Delivered everything exactly as promised More
by mmolinar
Employees Worked With
Joey Demilio
February 25, 2014
We have leased (3) Honda CRV"s from Sales and Leasing Consultant Joey Demilio and would recommend him to all our friends. Everything that has changed from our last Honda is pleasantly true. Leasing Consultant Joey Demilio and would recommend him to all our friends. Everything that has changed from our last Honda is pleasantly true. More
by mabbds
Employees Worked With
Joey Demilio
February 25, 2014
My husband-to-be and I bought our first car, 2011 Honda CR-V urban titanium, here in October 2013. While purchasing a car with limited budget could have been stressful, we had such a great experience becau CR-V urban titanium, here in October 2013. While purchasing a car with limited budget could have been stressful, we had such a great experience because of the service and deals that we received. Marvin Wilson helped us to get the best deal possible with such a nice car, and we are very pleased with our purchase. Marvin is very kind and honest person to work with; he is amazing! Other employers were also friendly, and they were willing to help us in every way possible. I would definitely recommend the Suburban Honda, especially Marvin, for their great service! More
by samsumaria
Employees Worked With
Marvin Wilson
February 25, 2014
The purchase experience at Suburban was great and everything went smoothly. My new Honda has exceeded my expectations which is a tall order given I am a Honda loyal customer for 23 years. everything went smoothly. My new Honda has exceeded my expectations which is a tall order given I am a Honda loyal customer for 23 years. More
by Jam20jam20
Employees Worked With
Joseph Janosky
February 25, 2014
I recommend the Dealership as well as the Sales persons involved - Joe Janosky and Colleen Cantu - for the price I got and the way my issues were addressed, the friendliness of Josesh Janosky. involved - Joe Janosky and Colleen Cantu - for the price I got and the way my issues were addressed, the friendliness of Josesh Janosky. More
by BhaskarG
Employees Worked With
Joseph Janosky, Raj Pillai
February 25, 2014
Everyone was very friendly. I got a quick appointment, and they took as long with the car as they said they were going to- no delays. They have free muffins/coffee in the waiting room, which is nice. The and they took as long with the car as they said they were going to- no delays. They have free muffins/coffee in the waiting room, which is nice. The shuttle drove me to work, which was clean and the driver was friendly. I recommend this dealer for service. I know nothing about cars, so I could have been robbed blind with the $800 I paid for "routine maintenance" on my 2007 accord with 85000 miles, but I'm an optimist and I'm going to believe that everything they did was in my best interest. More
by drhans1022
Employees Worked With
Shawn
