Suburban Honda

Odyssey service I bought this van used from somewhere else. Took it back there for one oil change that took 3 hours. Have come back to Suburban since. They always tel I bought this van used from somewhere else. Took it back there for one oil change that took 3 hours. Have come back to Suburban since. They always tell me what needs to be done, what it will cost. They let me know if I can hold off on something for a while or need to do it right away. Will continue to bring my Odyssey here. This is my 2nd Odyssey. No one makes a vehicle this reliable. More

Great service every time I have been servicing my Honda Pilot at this dealership since I purchased in 2005. I always get great service and great value. I recommend it to every I have been servicing my Honda Pilot at this dealership since I purchased in 2005. I always get great service and great value. I recommend it to everyone. Bob Spurgeon is an excellent service consultant. More

Hassle Free Experience I bought the CRV in two visits without any problem. There was an issue with the CRV and I contacted the sales person and he was more than willing to h I bought the CRV in two visits without any problem. There was an issue with the CRV and I contacted the sales person and he was more than willing to help me. Good Job Joe Demilio. More

Great Service I took my CRV 2012 in for service and Dave helped me to get the service. When I went to pick it up the technician was still working on it. When techni I took my CRV 2012 in for service and Dave helped me to get the service. When I went to pick it up the technician was still working on it. When technician got back from test drive he did take few minutes to explain what was the problem and what was done. I am very happy with the technician's explanation. More

Hassle free I recommend suburban Honda, I purchased my current car CRV.. I received the best offer from them, after shopping around in the area. The staff are I recommend suburban Honda, I purchased my current car CRV.. I received the best offer from them, after shopping around in the area. The staff are friendly and give you best offer available. Afterwards I started use them for both of my Honda cars for oil changes and any other services.. More

"Jeff" In the Service Dept ROCKS! I wanted to take a moment to compliment and THANK Jeff, who works in service for being so observant and for being so nice. I am leasing a brand new 2 I wanted to take a moment to compliment and THANK Jeff, who works in service for being so observant and for being so nice. I am leasing a brand new 2015 Honda Fit (which I love). Picked it up on Jan 22nd...went and bought new floor mats (wait, you are gonna love it), the last day I had used it was January 26th and on January 31st went to start my BRAND NEW CAR and it wouldn't start. I waited to call for a jump because the car was home, in our garage and the weather was so bad that I figured others deserved a jump before me. Got it jumped yesterday (Feb 10) and drove it over to Suburban thinking I needed to have it checked. Pulled in, Jeff came out to look at it...he sat in the car and it wouldn't start. He looked closely, said "wait a minute" and moved the front floor mat. GUESS WHAT? IT WAS MY FAULT! Not the car's! I didn't put the floor mat in properly and since I drive a stick, the clutch wouldn't go all the way down due to the floor mat being in the way. I was BEYOND embarrassed. To Jeff's credit, he NEVER LAUGHED! He was so kind, telling me it could have happened to anyone. I am grateful he was so observant and solved the problem INSTANTLY without the having to be serviced. So, the next time your NEW car doesn't start.........CHECK YOUR MATS!! THANK YOU JEFF for being so kind! More

As always, a great service experience at Suburban Honda This is the best service department at any dealership I have ever used -- they are friendly, helpful and willing to take the time to identify exactly This is the best service department at any dealership I have ever used -- they are friendly, helpful and willing to take the time to identify exactly what the problem is. When I had a problem with my audio, and the handsfree link company gave them a partial solution, they were willing to sit in my car with me and figure out exactly how to correct the issue with a solution if it happens again -- PRICELESS service!!! They are so wonderful, that when we went to buy a used car for our sixteen year old son, this is where we went. More

Airbag Recall and oil change As always, the service here is excellent! I live less than half a mile from LaFontaine Honda in Dearborn and refuse to go there because of there terri As always, the service here is excellent! I live less than half a mile from LaFontaine Honda in Dearborn and refuse to go there because of there terrible customer service and inept mechanics. I purchased my Pilot from Suburban and there they treated me so well that I will always return. More

Great This is a nice, friendly dealership. Everyone I came in contact with was friendly, professional, and greeted me with a smile. I didn't have to deal This is a nice, friendly dealership. Everyone I came in contact with was friendly, professional, and greeted me with a smile. I didn't have to deal with anyone trying to up-sell me. The price was also right. The dealership is also clean. It's nice when you are waiting for your car to be in a clean environment! More

Suburban Honda is the ONLY Honda Dealer for Us! If anyone is in the market to purchase or lease a car, Suburban Honda should be the ONLY dealer that you shop! I am a life-long owner of Hondas, (tod If anyone is in the market to purchase or lease a car, Suburban Honda should be the ONLY dealer that you shop! I am a life-long owner of Hondas, (today I picked up my FIFTH!) I have owned 3 and have leased two (this is my second lease), and I will NEVER drive anything else! My husband purchased both of his cars from Steve Nowel, and I just got my current Honda from Steve and we couldn't be happier! What sets Steve apart from the rest is that he LISTENS, he CARES. He understands the customer's wants, needs and preferences. His personality is always pleasant, cheerful, he makes you feel like you are not only a valued customer, but a FRIEND! My husband has gone to Steve numerous times for help adjusting his seats and for his phone and Steve never once acted as if it was an inconvenience to help him (and believe me, my husband is NOT a "techie" so he can be rather trying! lol) Steve will work with you to make sure that you get a car that is appropriate for YOU. There are things I don't need on a car and I wasn't given a snake oil, hard sell. Steve found me the PERFECT car for me! Also, he and Raj worked with me (and my husband) to come up with financing that works for our family budget. Both Steve Nowel and Raj Pillai were a complete delight to work with. I sooo want to win the lottery so I can buy more Hondas from him! We are LONG TIME customers of Suburban Honda (all of our Hondas have been serviced there for probably approx 13 yrs) and I wouldn't even consider going anywhere else. I would like to thank Steve Nowel for his patience, understanding, caring, knowledge, fabulous personality and the care and attention he has given to my husband and I for the past couple of years. Thanks to Raj for working with us! While it is important to make a superior product (I consider Honda to be the BEST), exemplary customer service is what keeps bringing loyal customers like my husband and I back! Here's to a great 2015, we love ALL OF YOU at Suburban Honda! Caren and Lenny Gittleman More