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Suburban Honda

Farmington Hills, MI

4.7
980 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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25100 Haggerty Rd

Farmington Hills, MI

48335

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Showing 980 reviews

July 28, 2016

GREAT PURCHASE EXPERIENCE! My wife and I recently purchased a new CRV from Steve Nowel. We had a great experience from start to finish. Steve was very patient throughout the pro More

by ChelsieG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Nowel
Jul 28, 2016 -

Suburban Honda responded

Chelsie, thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Steve! Congratulations, and enjoy your new CRV! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

July 28, 2016

Terrible Customer Service! I had received an invitation letter from Suburban Honda about an Upgrade event. So, I called the used car dealership asking if I could sell my car sin More

by Shiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Also, the Manager involved in used car sales, Andrew Keller
July 20, 2016

Excellent Dealership I had the best car buying experience with Suburban Honda. Andrew was great! He was very professional and available around my schedule. He has even h More

by JeniB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl Stuef, Andrew Keller
Jul 20, 2016 -

Suburban Honda responded

Jeni, customer service is so important to us and we are so happy to hear that Andrew provided that to you and has been available after the sale to answer any questions! Enjoy your new vehicle and we look forward to working with you again!

July 20, 2016

Terrible Service Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other s More

by Tmully28
Recommend Dealer
No
Employees Worked With
Don't know, I was handed off to someone by Maureen
Jul 22, 2016 -

Suburban Honda responded

We are sorry to hear about your recent experience with our service department. We are always improving our processes and would welcome your feedback. If you would like to speak further, please contact our service manager, Shawn Nagappa, at 248-477-1700 or snagappa@suburbancollection.com at your earliest convenience.

July 19, 2016

Horrible experience My wife and I have bought and leased many vehicles in our life together and before we met. We both agree worst experience ever. First the salesman had More

by Hardcharger
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Demilio
Jul 19, 2016 -

Suburban Honda responded

Thank you for your feedback. We are very sorry to hear about your recent experience with us. Customer service is our top priority and we want to make sure every customer is provided that, but in this case it looks like we fell short. We would like to hear more about your experience so that we may find a way to rectify the situation. If you would like to speak further, please contact our General Sales Manager, Tim Tharp, at 248-477-1700, or ttharp@suburbancollection.com.

July 10, 2016

Excellent customer experience Andrew Keller was great! We appreciate his help in leasing our new Honda Civic. His attention to detail, follow-up and honest approach made our exper More

by threeboy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Keller
Jul 11, 2016 -

Suburban Honda responded

Christina and Toby, congratulations on your new Honda Civic! We are so happy we were able to make your car buying experience with Andrew a pleasurable one. We hope to serve you again in the future!

June 30, 2016

Purchased my leased 2013 Pilot. Mike was very helpful when I initially leased my Pilot and was even more so when I decided to purchase it. He made sure I saw the correct people to More

by Pilot, Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Siwicki, Karl Stuef
Jul 01, 2016 -

Suburban Honda responded

Barb, we are so happy you’re enjoying your 2013 Honda Pilot. We are looking forward to providing all your vehicle services needs in the future.

June 27, 2016

Smooth No hassle experience The dealership has a no hassle, no hard sell atmosphere. They were patient and allowed us to test everything we wanted. Everyone at the dealership was More

by Linda Meyers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremiah Smith
Jun 27, 2016 -

Suburban Honda responded

Linda, thank you for your positive feedback! We are very glad to hear that Jeremiah was able to provide you with an outstanding car shopping experience. We hope to have the opportunity to serve you again in the future!

June 19, 2016

Horrible experience with this suburban Honda dealer ship I bought a certified preowned 2013 CRV from this sub urban Honda Farmington hills dealership., both of sales representatives - Joey demerit and Andrew More

by Jaga1983
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joey Demilio, Karl Stuef, Andrew Keller
Jun 22, 2016 -

Suburban Honda responded

Thank you for your feedback. We are sorry to hear about your recent experience at our dealership. Customer service is our top priority and we want every customer to be provided that. We have spoken with Karl, our Business Manager, and it looks like we have done are best to rectify the situation by offering to replace the brakes at our cost, and giving you a free oil change coupon. We hope that our efforts have changed your perspective on our dealership, and if there is anything further that we can help you with, please feel free to contact us.

June 16, 2016

Straight to the point Buying a new car is always a headache so when you have a salesman who is knowledgable and straight to the point in finding the car that you need, it i More

by Llroumay13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Demilio
Jun 16, 2016 -

Suburban Honda responded

Thanks for the great feedback! Customer service and satisfaction are always a top priority, and we're glad to hear that you had a positive experience with Joey! Congratulations, and enjoy your new Honda Civic! We look forward to working with you when you're ready for your next one, and taking care of all your service needs in between!

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