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Suburban Honda
Farmington Hills, MI
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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GREAT PURCHASE EXPERIENCE! My wife and I recently purchased a new CRV from Steve Nowel. We had a great experience from start to finish. Steve was very patient throughout the pro My wife and I recently purchased a new CRV from Steve Nowel. We had a great experience from start to finish. Steve was very patient throughout the process. He helped pick the right vehicle for our needs, was very thorough, and answered all of our questions. Buying a new car can be stressful. Steve and the entire team at Suburban Honda made it easy, and a truly memorable experience. I highly recommend him, and this dealership if you are in the market for a Honda vehicle. More
Terrible Customer Service! I had received an invitation letter from Suburban Honda about an Upgrade event. So, I called the used car dealership asking if I could sell my car sin I had received an invitation letter from Suburban Honda about an Upgrade event. So, I called the used car dealership asking if I could sell my car since I had bought it from them. I had also put in 160,00 miles, with all the required maintenance, with newly installed tires and battery. I was told by their service department, that they would buy my car anytime because of having done all the required service in a timely manner. I thought this would be good time for me to sell my old car and buy a new one. But I wanted to make sure that I would get a reasonable price for it first, rather than do a direct trade-in. So, I called the dealership and a person by the name of Andrew answered my call, he told me bring in my car in for appraisal. When I drove all the way to the dealership(it took me 40 mins to get there from work), he asked me if I was ready to sell the car on the spot without quoting a price. His tone was bordering on arrogance. I told him that I needed an appraisal first before coming to a decision. He then took my Title Registration to his manager as if he was doing me favor and he came back with a response that they were not interested, without even looking at my car! They wasted my gas and my time. This was terrible customer service. They could have handled this better. I was totally dissatisfied with their attitude, having been a loyal customer of theirs for so many years. Also, they should not have sent me that invitation if this was how they were going to treat me. After this experience, I have decided that I will never ever step into that car dealership again. I decided to go to Honda Bloomfield, where they were very sensitive, courteous and gave me an appraisal (wasn't much though). But I was treated much better with respect and I eventually sold my car to them. I plan on buying a new car from them. I strongly recommend Page Honda Bloomfield Dealership to anyone planning on selling/buying their car or even getting their car serviced. They are way better than Suburban Honda, when it comes to customer service based on the recent and past interactions I have had with them. More
Excellent Dealership I had the best car buying experience with Suburban Honda. Andrew was great! He was very professional and available around my schedule. He has even h I had the best car buying experience with Suburban Honda. Andrew was great! He was very professional and available around my schedule. He has even helped me after the sale when I have had any questions. I would recommend him and this dealership to anyone. More
Terrible Service Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other s Staff does not communicate well, I had to follow up every step of the way. I had a great sales experience, but I may not go back there for any other service work. More
Horrible experience My wife and I have bought and leased many vehicles in our life together and before we met. We both agree worst experience ever. First the salesman had My wife and I have bought and leased many vehicles in our life together and before we met. We both agree worst experience ever. First the salesman had two other deals going at the same time. Not ok, if he was that tied up he should never been the the one talking to me. We liked the truck, and other then a question about every 20 to 30 mins. Never saw him, then after 2 1/2 hours of being there the finance guy shows up with paper work in hand. It was not a matter of my credit I assure you that. It is excellent, he rushes us though the paper work because they were closing. 2 1/2 hours and I have to come back the next day to pick up the car. NEVER go here for a car if this is how they do business, emailed the sales manager after HE emailed me to ask how it went NEVER heard back. More
Excellent customer experience Andrew Keller was great! We appreciate his help in leasing our new Honda Civic. His attention to detail, follow-up and honest approach made our exper Andrew Keller was great! We appreciate his help in leasing our new Honda Civic. His attention to detail, follow-up and honest approach made our experience at Suburban a positive one. We will definitely recommend him to our friends and when we are ready to lease/buy our next Honda and this dealership will be at the top of our list. Thank you, Christina and Toby Tabaczynski More
Purchased my leased 2013 Pilot. Mike was very helpful when I initially leased my Pilot and was even more so when I decided to purchase it. He made sure I saw the correct people to Mike was very helpful when I initially leased my Pilot and was even more so when I decided to purchase it. He made sure I saw the correct people to finalize the transaction. When next I want another Honda, I will be sure to ask for Mike Siwicki. More
Smooth No hassle experience The dealership has a no hassle, no hard sell atmosphere. They were patient and allowed us to test everything we wanted. Everyone at the dealership was The dealership has a no hassle, no hard sell atmosphere. They were patient and allowed us to test everything we wanted. Everyone at the dealership was helpful and nice. More
Horrible experience with this suburban Honda dealer ship I bought a certified preowned 2013 CRV from this sub urban Honda Farmington hills dealership., both of sales representatives - Joey demerit and Andrew I bought a certified preowned 2013 CRV from this sub urban Honda Farmington hills dealership., both of sales representatives - Joey demerit and Andrew Keller were so rude, arrogant and non polite ., I had a very worst response and did not get clarify for any of queries during my purchase ..Initially I thought I had a very good deal but later realized it's a crap deal and this certified vehicle is not trust worthy.. Once I bought the vehicle looking on service record got shocked by looking on front brake pads showing 6mm which is half way worn out(supposed to get it replaced) the new brake pads should be 11 mm and lot of paint scratches noticed later when I kept it on my garage. When I talked to Karl and Joey did not get proper response and they said they would replace when the brake pads are 5mm.. The vehicle I bought from this dealer ship is 6mm.. Though I did fully paid off without finance did not get any free bies like other dealerships nothing I got it from this dealership (not even a key chain) except the horrible experience with those two sales representatives (Joey and Andrew)., on the whole I am not happy with my purchase.. If I got the chance to return this crap certified vehicle I would go ahead and do it., I would not recommend any of my friends/relatives/colleagues to this untrustworthy - suburban Honda Farmingtonhills dealership More
Straight to the point Buying a new car is always a headache so when you have a salesman who is knowledgable and straight to the point in finding the car that you need, it i Buying a new car is always a headache so when you have a salesman who is knowledgable and straight to the point in finding the car that you need, it is a big deal! Joey Demilio is that guy!! I have never had such a great experience buying a car and could not be happier with my new Honda Civic. He listened to what I wanted in a new car and helped me decide on the perfect one for me without dragging the process out. Thank you Joey!! I would recommend him to family, friends, strangers, anyone who wants a salesman they can trust. More