Suburban Honda

Up front and honest Despite showing up with little time before they were closing Joey was very thankful for us making the trip to look at a car I had called him about ear Despite showing up with little time before they were closing Joey was very thankful for us making the trip to look at a car I had called him about earlier that day. He encouraged us to take the car for a long enough test drive to be sure we really were able to get a feel for it even though the dealership was closing in a few minutes. Upon returning the following day to complete the transaction everybody was very courteous and everything went smoothly. I would highly recommend working with Joey if he is available, he really takes care of his customers. More

Very Courteous Everyone was very kind and courteous. I was pleased with complementary full fuel tank, and free first oil change. The car detailing was below average. Everyone was very kind and courteous. I was pleased with complementary full fuel tank, and free first oil change. The car detailing was below average. It was nice to have a good car shopping/buying experience. More

Took care of me the minute I walked in the door. Joey Demilio was great. He was informative, energetic, and helped to get me in and out with a new car in less than 2 hours. I plan to get my next ca Joey Demilio was great. He was informative, energetic, and helped to get me in and out with a new car in less than 2 hours. I plan to get my next car at this dealer and will make sure Joey is my salesman. More

I really had great service from Joey Demilio. Best!! My service was fantastic Joey, is an added bonus to your company. Your fiance guy was great also. I will come back again, one of the reasons I came ba My service was fantastic Joey, is an added bonus to your company. Your fiance guy was great also. I will come back again, one of the reasons I came back was because of Joey. . More

Top Notch Service - Very Thorough, Great People, Great Price My husband and I went to this Honda dealer an a whim, after going next door the Acura dealer. We had been looking for a new/lightly used SUV, and wen My husband and I went to this Honda dealer an a whim, after going next door the Acura dealer. We had been looking for a new/lightly used SUV, and went to Mercedes, BMW, Lexus, GMC, Chevy, Infinity, just about all of them. The sales people we met, at the various dealers and the help we received while looking varied from good, to terrible. We never expected to buy a Honda, it was just to check Honda off our list. From the moment we walked into this Suburban Honda - the service and attention we received was super (and we really had no intention to buy a Honda). Jackson Balk met us at the door and asked if he could help. He was probably the most knowledge and helpful salesperson we met during out entire search. He was eager, but not pushy. He really cared, and was not put off by thinking we were "just another couple looking at a car that probably won't buy one". We encountered that attitude at many other dealers, but not here! Ladies, I know this is 2018, but still, some of the dealers we visited seemed to dismiss me and cater more to my husband during the process. Not the case in every dealership, but in a few of the dealers... not the car here! I was given equal attention to all my questions, etc. A nice change! Jackson knew more about his cars features, benefits, etc. than any other salesperson we encountered - there wasn't a question we asked that he couldn't immediately answer. He offered to go on the test drive of the 2018 Pilot Elite we were looking at, and talked us thru practically every feature (that I never would have figured out without him!). He was totally patient while my husband and I went back and forth on the car, the options, the pricing, and the financing. No pressure, but offered lots of options and ideas. He also quickly pulled up and showed us several different cars, colors, features, etc. He introduced us to the Dealership manager, finance manager and other people in the dealership. All were way more friendly and really seemed interested in helping us, more so than any other dealer. It was not a "sales job" - it really felt more like a family dealership. They gave us a fair trade in on our car, and a fair price on the new car. I could have saved a few bucks, as I shopped TrueCar, Sam's Club pricing, but it totally wasn't worth it. This young man earned his sale with his knowledge, service, quick response and follow up. He found the car we wanted (they did not have the exact match in stock - he got it delivered to his dealership the next day, and customized it with some added features we wanted. He worked really hard to get to us within a few days of our order, customized exactly as I asked (extra body molding, extra chrome features, trailer hitch, etc.) The finance manager was also wonderful. Gave us lots of added options, but totally not pushy, and made the decisions on added coverage easy. The finance process was painless. 0.9% for sixty months was an added benefit! The car was spotless and fully fueled up at delivery. He spent time going over the features and to make sure we didn't have any questions. He has been extremely responsive during the sales process, and has followed up after the delivery to make sure we are good, not questions. etc. I have bought probably 15-20 cars in my lifetime between my husband and myself. This was honestly one of the best experiences we have had. I cannot recommend Jackson, and Suburban Honda enough. I wish all my major purchase experiences went as well a this one! More

Outstanding Customer Service We had a great customer experience at Suburban Honda. Jackson Balk was our salesperson. He was very personable, very knowledgeable, had great follow We had a great customer experience at Suburban Honda. Jackson Balk was our salesperson. He was very personable, very knowledgeable, had great follow through, and went out of his way to get the exact car and features we requested in a short amount of time. I would definitely recommend this dealership and Jackson to family and friends. We have purchased vehicles from Suburban Honda before and plan on doing so again in the future. Thanks Jackson!! Dawn and Chris Englert More