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Suburban Honda
Farmington Hills, MI
961 Reviews
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, you should come to Suburban Honda.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 961 reviews
July 22, 2020
Sam took great care and time to explain and show all the options available on our new Honda Pilot and how they work. We appreciate all of his time and effort. We would work with Sam again. options available on our new Honda Pilot and how they work. We appreciate all of his time and effort. We would work with Sam again. More
by Blake
Employees Worked With
Sam Zeineddine
July 22, 2020
I should say thanks to Sam for suggesting me to take Honda Civic car, before I was purchasing the car I thought a lot to which car do I have to take like that. Sam explained me everything with lot of p Honda Civic car, before I was purchasing the car I thought a lot to which car do I have to take like that. Sam explained me everything with lot of patience, I really loved my car now. Not only that when ever I have any questions after I purchased the car also he always answers my call even if he is busy, I feel a sales man should have that patience. Sam you deserve 5+ rating. Thank you once again. More
by Kommoji
Employees Worked With
Sam Zeineddine
July 22, 2020
At Suburban Honda everyone is friendly and knowledgeable. The sales process was easy, no pressure or haggling. Our sales person took time to understand our needs. The sales process was easy, no pressure or haggling. Our sales person took time to understand our needs. More
by Sunseeker2020
Employees Worked With
Joey Demilio, Jeremiah Smith
July 22, 2020
Friendly and fair. Cares about the customers and staff. Had an issue with battery and had the team look at it right of way and all the better. Had an issue with battery and had the team look at it right of way and all the better. More
by Sunseeker2020
Employees Worked With
July 20, 2020
I emailed Mr. Bembas regarding a parts issue and he contacted me right away. He had all my information and resolved the issue in a timely manner. He contacted Honda Care and told me that the part was contacted me right away. He had all my information and resolved the issue in a timely manner. He contacted Honda Care and told me that the part was covered. I appreciated his urgency regarding this matter.😁 Hertha (Penny} Williams More
by pennywilly
July 19, 2020
Unprofessional, Irresponsible working manner I was help by this saleman 2 weeks ago in buying a used vehicle. After test driving and agreeing to buy the vehicle on the first day we met, I went ho I was help by this saleman 2 weeks ago in buying a used vehicle. After test driving and agreeing to buy the vehicle on the first day we met, I went home and figured that I had not asked him about the vehicle carfax history so I tried to call and text him to send me one before I came in and went on with financing process, he just replied YES but never sent anything until I showed up in the shop then he printed out a copy! this tells me that he was so obscured about this vehicle. And yes, it turned out the vehicle had an accident before! Later when we agreed on a date where we met to work on down-payment and when the windshield can be replaced, he did NOT SHOW UP! Through his co-worker I found out it was his day off (so I guess he just decided not to come without notice me!) at the same time his co-worker told me to sit down in the waiting area, he already talked to someone in the back, they would come for me soon. Guess what? I sat there for 40 min without anybody came to help. So I left the shop to go back to work, on the way I got a call from him just asked "hey, what happened?" I told him I had to be back to work, he asked if I talk to his friend- Alex who also is the finance man in the back ( I guessed I would've worked with your friend if you had told me in advanceof; I made the appointment to work with you, not your friend!) He told me let he figure out with his friend and would call me back but I never heard from him again for the rest of the day. until afternoon of the next day, he sent me a text said that "he cannot move forward with getting the windshield replaced if he cant get the rest of the down payment....." (to me his tone felt like I didnt want to pay to get everything done!) Anyway, my experience at this dealership was NOT good at all. He never said sorry or apologized to me. There were some other annoyances over when the windshield will be replaced and the 2 almost dead key fobs but I spoke to his boss and he did explained to me about the delay and did apologized for that so I can rest assure. On the other side I have to thank Alex Salata. He is masterful about what he is doing. He explained everything in great detail and made sure I understand them. Answered any questions I had. He is understanding and gave me the right recommendations on vehicle warrantees. Thanks again! More
by daotruong
Employees Worked With
Alex Salata, Alex Ptak
July 17, 2020
Sam went above and beyond in order to ensure that I was able to get into the exact vehicle that I wanted at the price I wanted. Sam was well versed & very knowledgeable about the product, offering detailed able to get into the exact vehicle that I wanted at the price I wanted. Sam was well versed & very knowledgeable about the product, offering detailed information to make my transition into a new vehicle seamless. I would highly recommend him to anyone! More
by Iyantta
Employees Worked With
Karl , Alex Salata, Sam Zeineddine
July 17, 2020
Very smooth and amazing experience This was by far the best experience I had at any car dealership. From when I talked to him on the phone, to visiting the dealership, Samir Reda was mo This was by far the best experience I had at any car dealership. From when I talked to him on the phone, to visiting the dealership, Samir Reda was more than helpful. He gave me all the information I needed before even visiting the dealership and made it a very smooth sailing process. He is very well informed and knows his stuff about cars. He was easy to work with and even showed me the features of the car before I got in and drove off. I found that very helpful. He is very friendly and easy to talk to and communicate with. He ensured I got the car I wanted and am very satisfied with. During the signing process Alex Salata explained everything in great detail and made sure I understood everything. Made sure not to hesitate if I had any questions for him. He was well spoken and didn't miss a beat when explaining things. He is easy going and gave me good recommendations on vehicle warrantees with a logical explanation behind them. The overall process was superb. I am beyond satisfied. Both Samir and Alex make you feel like you're at home and like they've been your friends for years. Would definitely recommend both of them! Thank you for my new 2020 Honda Accord Touring Hybrid! More
by Kamal Faouzi
Employees Worked With
Alex Salata, Samir Reda
July 13, 2020
A pleasurable experience We are 83 years old and Darius explained to patiently and understandably how to use the innovations of the car we purchased. Darius is very knowledgea We are 83 years old and Darius explained to patiently and understandably how to use the innovations of the car we purchased. Darius is very knowledgeable about the technical aspects of cars and able to relate and communicate to customers like us. Alex demonstrated his visual displays which left us speechless. He communicated with few words since we could see now all option as a stunning presentation He did an excellent, masterful job. It was quick and understandable. More
by hermann_anna_ruoff
Employees Worked With
Alex Salata, Darius Lanier
